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Best internet providers in Henrietta, New York

Frontier is our top pick for internet service providers (ISPs) in Henrietta, with decent fiber availability throughout the area. If you’re unable to secure a fiber connection through Frontier, Spectrum provides extensive cable coverage. Greenlight also offers fiber in some parts of Henrietta, with the most prevalent coverage on the east side of town.

Frontier Communications
Frontier Communications brand
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Customer rating

  • Plans starting at $49.99 - $164.99
  • Download speeds up to 5000 Mbps
  • Upload speeds up to 5000 Mbps

Click below for all current Frontier Communications deals

Disclaimer: Subject to availability. Cannot be combined with other offers. Other restrictions, Frontier policies and service terms apply. For a list of terms, view disclaimers

Charter Spectrum brand logo
Staff rating
Customer rating

  • Plans starting at $29.99 - $169.97
  • Download speeds up to 1 Gbps
  • Upload speeds up to 35 Mbps

Click below for all current Spectrum deals

Disclaimer: Availability and pricing are subject to location. Conditions apply. For offer details, view disclaimers

Greenlight Networks
Greenlight Networks logo

  • Plans starting at $50.00 - $200.00
  • Download speeds up to 5000 Mbps
  • Upload speeds up to 5000 Mbps

Click below for all current Greenlight Networks deals

Disclaimer: Availability and pricing are subject to location. Conditions apply.

How we rank internet providers
We have a robust rating system to score internet service providers overall, but the quality of service could vary city to city. When narrowing down the best providers specific to Henrietta, we considered factors like availability, value, performance, and customer experience. We source information directly from the ISP's themselves, the FCC, and first-hand insights from residents of Henrietta.
Headshot of Michal Ash
Researched by
Michal AshManaging Editor
Headshot of Vilja Johnson
Reviewed by
Vilja JohnsonEditor-in-Chief
Updated 5/8/23

Our top 3 ISP choices in Henrietta, NY

Our top choices for internet in Henrietta include Frontier Communications, Spectrum, and Greenlight Networks.

#1: Frontier internet

Our expert reviewers gave Frontier high scores for the value, performance, and equipment of its fiber plans. In fact, Frontier was named the fastest ISP in the country by PC Mag in 2022. (1) However, its DSL offering is sub-par. If you’re eligible for a fiber connection through Frontier, we highly recommend it. If not, we think it’s worth looking into other options.

Read our full Frontier internet review.

#2: Spectrum internet

As our second pick, Spectrum offers widespread cable coverage in Henrietta. We rated it highly in the areas of performance as well as equipment and installation due to its faster-than-advertised speeds and straightforward set up. It also offers deals for bundling with phone and TV, so you can save on all things connection and entertainment with a single package.

Read our full Spectrum internet review.

#3: Greenlight internet

Greenlight Networks is our third place ISP in Henrietta because of its fast speeds and competitive pricing. The drawback with Greenlight is its availability, which seems to be limited to the east side of Henrietta. However, it seems to be expanding all the time. If you’re not currently eligible for Greenlight’s fiber service, it’s worth looking into whether it’s building out infrastructure in your area soon.

All internet providers in Henrietta

Our top picks aside, Henrietta has a number of ISPs available throughout the area. However, additional options are limited to fixed wireless or satellite connections.

Fixed wireless 5G plans are available through T-Mobile or Verizon. These are particularly appealing if you’re a current mobile customer with either provider as you may qualify for a discount on home internet. However, fixed wireless connections are typically a bit slower and less reliable than cable or fiber connections.

Satellite internet service is available through Starlink, Viasat, and HughesNet. We really recommend these only for those who are unable to get any other internet type. This is because satellite internet tends to be slower, less reliable, and far more expensive than fiber, cable, or even fixed wireless internet.

Fastest internet providers in Henrietta

The fastest internet plans in Henrietta come from fiber connections through Frontier and Greenlight. Both providers offer hyper-gig plans, with download speeds of 2 to 5 Gbps. However, we’ve found that most people don’t need that much speed. We recommend looking at 1 gig plans through Frontier, Greenlight, or Spectrum.

How much speed do you need?

When choosing an internet plan, you want to keep all of your activities running smoothly without paying extra for speeds you don't need. At the bare minimum, you need 25 Mbps to do light browsing on one or two devices. Most households with multiple people and multiple devices will want to look for speeds in the 100–500 Mbps range. Learn how much speed your household needs in our guide to internet speed.
Illustration showing how much internet speed you may need

Cheapest internet providers in Henrietta

Spectrum qualifies as the cheapest ISP in Henrietta with plans as low as $20–30 per month. While its low-end plans are the most affordable, they also are quite slow with download speeds of 30 to 100 Mbps. T-Mobile and Verizon also have low-priced plans with slightly higher download speeds, but these plans are comparably priced only if you’re a current subscriber on a qualifying cell phone plan. Frontier and Greenlight both have 500 Mbps download speed plans for around $50, which gives you the most bang for your buck.

Learn how to get low-cost or free internet.

Internet options in nearby cities

Henrietta has some of the most widely available fiber coverage from both Frontier and Greenlight, especially in the southern Rochester area. You won’t see as much fiber availability until you head north toward Irondequoit, or northeast toward Webster. Spectrum is available to almost 100% of residents throughout the entire state of New York, so it’s no surprise that it’s available throughout the greater Rochester area. See what’s available in these cities:

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What Henrietta residents are saying on Reddit

Residents of the Rochester area have expressed some frustration with being limited to Spectrum service since fiber became the hot new player in the internet game. The main complaints are about price hikes after the first year of service and disappointing customer service. However, many residents have noted that they were able to negotiate their prices back down after threatening to leave Spectrum for Greenlight-er pastures.

Residents who qualify for Greenlight are relatively pleased with their internet service, but many people have noted that the lack of availability has forced them to turn to other options. This is a similar story with Frontier—residents are happy with the fiber service, but many others aren’t able to get it.

Post by u/oldBarnacle-1
What internet provider should I get?

I am looking for decent internet for a decent price. I see Rochester gets spectrum but I am curious if there is a lesser known internet provider that is either cheaper or better etc.

Most helpful response

In order of best speed / pricing:


-Frontier Fiber


In order of availability:



-Frontier Fiber

If you go with Spectrum, buy your own modem and router***.*** I cannot stress that enough. The stuff they loan out is horrendously unreliable and the cause of the overwhelming majority of service complaints.

Post by u/tahrq78
How fast is home internet?

We are interested in moving to Rochester. We still have some research to do, but our biggest concern is home internet, because we both work remotely. What’s the fastest that is offered and who is it through? Thanks so much!

Most helpful response

Your biggest concern moving to Rochester is internet speed? You must need some serious bandwidth for that WFH.

I have greenlight but I am pretty sure spectrum goes to 1 Gbps.

Post by u/syntheticcontrol
Has anyone had success with Spectrum's internet?

I moved to a part of Rochester that, unfortunately, does not have Greenlight. That's who I've had for 5 years and now I have Spectrum. It is so unbelievably unreliable. It's fast... when you have it. Which is, at most, half the time. I know Spectrum sucks, but has anyone had success with talking to them? Is it the equipment? Is there anything that can be done?

Most helpful response

I have used my own modem since the beginning and have had largely trouble-free service from them for the past five years. I routinely get more speed than I am actually paying for and I can count the number of non power-related outages on one hand. Additionally, the one time I was having issues they dispatched a tech the same day and he promptly fixed it. Haven’t had trouble since. (Still kind of in awe about that one.)

I do have an appointment to have Frontier Fiber installed in about a week, though - for the same price as Spectrum, the symmetrical upload will be really nice for working from home.

Post by u/Street_Cobbler1849
Honest opinions of Frontier Fiber Internet?

Moving to Henrietta, they say they offer fiber. If that’s true I think it’s worth it. If it is just their basic DSL I think i’ll stick with spectrum.

Most helpful response

If you can get fiber and it is under 70 a month take it. Spectrum is sticking it to me right now and I have no other option. It keeps going up and they won't talk to me, I have no other option it is horrible.

Post by u/TheYellowMamba5
StarLink in Rochester

I live near downtown and am limited to satellite internet service, which means I’m stuck with Frontier giving me a whopping 20mbps. StarLink seems to be the only alternative, but I’ve come across mixed reviews (daily outages, slow speeds) as it’s intended for more remote areas.

Do you or anyone you know use StarLink in Rochester? Is it a viable alternative at this point in time? I’m willing to splurge on the router and pay $99 for good wifi but don’t want to spend more for less.

Edit: It would cost ~$60,000 to install Spectrum and Greenlight is far off from reaching my area.

Most helpful response

Hot damn, where are you at that only allows for satellite? That makes no sense. My fiancée's mom lives out in the boonies in Cattaraugus county and she's got Spectrum.

Internet news and infrastructure in Henrietta, NY

Frontier has been pushing for expanded fiber service throughout the Rochester area in recent years. (2) Its direct competitor, Greenlight Networks, has also been expanding service throughout the area—it set up shop with new headquarters in Henrietta in 2020. (3)

Spectrum continues to offer the most widely available internet access in Henrietta. As recently as February 2023, there were a number of instances where Spectrum was forced to power neighborhood connections with gas-powered generators as a result of downed power poles not yet fixed by Rochester Gas & Electric (RG&E). (4)

In Henrietta, NY, 100% of households can get 100 Mbps, 100% can get 250 Mbps, and 2% can get 1 Gbps.

Frequently asked internet questions in Henrietta

Both providers offer fiber internet to the Rochester area. Frontier and Greenlight have plans with comparable speeds and pricing. The main difference between the two is that Greenlight is a local provider, while Frontier is nationwide.

Spectrum provides cable internet service with good speeds, decent reliability, and affordable rates. The provider is known for hiking prices after the first year of service, however, and can have frustrating customer service options. Overall, Spectrum provides good internet—but Frontier’s fiber service is better.

Yes, fixed wireless home internet plans are available nationwide through T-Mobile and Verizon. Fixed wireless isn’t as good of an experience as wired connections, but it’s better than satellite overall.

(1) "The Fastest ISPs of 2022," PC Mag. Accessed 16 March 2023.(2) “New internet option? Frontier’s new push in Rochester,” Rochester First. Accessed 16 March 2023.(3) “High-speed Internet provider Greenlight opens new headquarters in Henrietta,” WHAM. Accessed 16 March 2023.(4) “What’s with the generators and gas cans up on utility poles? Here’s the answer,” WHEC. Accessed 16 March 2023.
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