STAFF REVIEW

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Reviewed by

Bri FieldAssigning Editor

Updated 2/9/23

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Fast, affordable fiber internet with a big East Coast footprint

Verizon Fios offers fast, reliable fiber internet, along with one of the best overall customer experiences in the business. Verizon Fios is highly recommended, and it's one of the best home internet providers we reviewed.

What we like

Reliable, symmetrical speeds
No contracts

What we dislike

Limited availability
No plan above 1 gig

Our expert assessment

Value

4.0

More speed for your money

Verizon Fios is an excellent value overall. The provider offers three fiber-to-the-home plans, starting at about $50 per month for 300 Mbps, which is more for the money than you’ll get with many competitors. The mid-tier plan is also a solid value.

The highest-tier gigabit option is less competitively priced, at closer to $90 per month. However, that's still about 25% lower than the national benchmark for similar plans. (1) And you do get the benefit of symmetrical speeds with this fiber internet plan, which you won’t find with every provider. This helps offset the cost somewhat. For an additional $10 each month at the highest tier, you get 2 TB of cloud storage, a subscription to Disney+, and a MoCA adapter for internet gaming.

It's worth noting that Verizon also offers DSL internet in some areas, with speeds as high as 15 Mbps and bundled prices in the range of $75 per month, but are phasing it out in 2023. That's awfully slow compared to fiber internet, and quite expensive, but it's better than nothing. The good news is Verizon is rapidly building out its fiber-to-the-home network, so many households that have been stuck with DSL may soon be eligible for Fios. Get more info and sign up for updates from Verizon.

Performance

5.0

Blazing-fast speeds with rock-solid performance

Performance is where Verizon Fios really shines. PCMag named it the fastest Major Internet Service Provider in 2022—and the 9 years before that. (2) The fiber optic connections are rock solid, and the speeds offered are excellent. Additionally, all plans have symmetrical speeds, which is ideal for anyone who uploads a lot of content. Our only complaint is that we’d like to see an even faster plan from Verizon—some competitors have started offering 2,000 Mbps (or faster).

If you can only get DSL with Verizon, you'll only be able to upload at speeds up to 15 Mbps and will pay a lot for the privilege. If you have any other option, we'd usually recommend it.

Equipment and installation

4.0

Equipment included on all plans and free pro installation if you order online

Verizon Fios offers a pretty standard equipment setup for fiber: an optical network terminal (ONT) and a wireless router. Routers are included at no extra cost on each plan, and the fastest plan comes with an included mesh network called Whole-Home Wi-Fi.

Installation costs $99, and there’s no self-install option. However, if you order online, Verizon will waive the fee. This can be an easy way to save some money on your first internet bill. That said, while the fee is expensive, it’s not unheard of among internet service providers.

Customer experience

4.5

The leader in customer service among internet providers

If there’s a leader in internet customer experience, it’s probably Verizon Fios. The service is absolutely rock solid, with hardly a hiccup. This, combined with the excellent speeds, makes for a seamless internet experience—it just works.

Verizon also consistently scores well in customer satisfaction. In fact, it took the top spot this year in the ACSI benchmarks (3), tied with AT&T. Meanwhile, PCMag's readers rank Verizon Fios third in overall satisfaction (4).

Connecting away from home is the only place Verizon falls short. With services such as AT&T and Xfinity, subscribers get access to a nationwide network of free hotspots. Verizon doesn't have this offering (but also doesn't trick you into using your home router to let strangers connect).

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Verizon Fios customer ratings overview

Verizon Fios

4.2

(178)

5 Star

47%

4 Star

35%

3 Star

16%

2 Star

1 Star

Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Verizon Fios customers

Jackfrom Glen Allen, VA

Verizon Fios Customer for 8+ years

Reviewed on: 2022-12-06

very reliabel few outages price acceptable customer service great cost

Joyfrom Taunton, MA

Verizon Fios Customer for 8+ years

Reviewed on: 2022-12-04

The internet is great but they could improve on custo.er service skills. Some of the reps are rude.

Johnfrom Pittsburgh, PA

Verizon Fios Customer for 4+ years

Reviewed on: 2022-12-01

the speed is ok.price is high.they could lower price.

Tracifrom Carlsbad, NM

Verizon Fios Customer for Less than a year

Reviewed on: 2022-12-01

Verizon Fios has been reliable, sometimes slow but at a reasonable price

Nakiyah from Gaithersburg , MD

Verizon Fios Customer for Less than a year

Reviewed on: 2022-11-30

Good customer service and fast 5g internet data would highly recommend

Malikfrom Hamilton Township, NJ

Verizon Fios Customer for 4+ years

Reviewed on: 2022-11-20

Verizon Fios is very interesting and different it works very well they have very good internet.

Antonio from Brooklyn, NY

Verizon Fios Customer for 1+ years

Reviewed on: 2022-11-19

the help is good . the speed of the itnernet need sto improve

Lachea Pearson-Davisfrom Richmond, VA

Verizon Fios Customer for 1+ years

Reviewed on: 2022-11-19

I worked for Verizon so I get Fios at a small discount. I love the speed of fios. The service it provides is excellent.

Melissafrom Jefferson Hills, PA

Verizon Fios Customer for 8+ years

Reviewed on: 2022-11-16

It almost always works. We've had other services that were down all the time. I wouldn't switch.

Stevefrom Annandale, VA

Verizon Fios Customer for 8+ years

Reviewed on: 2022-11-13

It was okay to use internet with Verizon....

Cherylfrom Connellsville, PA

Verizon Fios Customer for 8+ years

Reviewed on: 2022-11-07

It is expensive, but usually reliable. Outages aren't too frequent, but the company could do a better job rewarding faithful customers who use and pay for additional services with them.

Jack from Woodbury , GA

Verizon Fios Customer for 4+ years

Reviewed on: 2022-11-05

It's OK, but it often fails to connect, or disconnects.

Theresafrom Greensprings , OH

Verizon Fios Customer for 1+ years

Reviewed on: 2022-11-02

Verizon has great reception though at times it can lose reception like all other companies. But living out in the country it has been the best most reliable so far.

Deefrom Hackensack, NJ

Verizon Fios Customer for 4+ years

Reviewed on: 2022-11-01

I think they are the best in the area and I've never had any problems with them so that' what I can say

Jacobfrom Bergenfield , NJ

Verizon Fios Customer for 4+ years

Reviewed on: 2022-10-31

Verizon has been very reliable. Slightly expensive but worth it. Great customer service if you have a problem.

Is this provider in your area? Find out!

Endnotes and sources

1.“2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 19 October 2022.2. "The Fastest ISPs of 2022," PC Mag. Accessed 19 October 2022.3. "Internet Providers," American Customer Satisfaction Index. Accessed 19 October 2022.4. “Readers’ Choice 2022: Your Favorite ISPs for Any Type of Broadband,” PCMag. Accessed 19 October 2022.