Verizon Internet Review 2023 - Real Customer Reviews, Expert Ratings

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Reviewed by

Bri FieldAssigning Editor

Updated 5/10/23

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Fast, affordable fiber internet with a big East Coast footprint

Verizon Fios offers fast, reliable fiber internet, along with one of the best overall customer experiences in the business. Verizon Fios is highly recommended, and it's one of the best home internet providers we reviewed.

What we like

Reliable, symmetrical speeds
No contracts

What we dislike

Limited availability
No plan above 1 gig

Methodology

We gathered and analyzed over 150 reviews from current Verizon Fios customers, most of whom have used Verizon Fios for multiple years. We also held in-depth customer interviews to gather more specific details about the day-to-day experience with Fios.

We combine these reviews and interviews with a rigorous rating methodology that helps us standardize scores across all providers nationwide based on concrete, consistent metrics. We’ve broken scores into value, performance, equipment and installation, and customer experience. Learn more about our rating process.

Looking for Verizon 5G Home Internet?

In addition to Fios fiber internet, Verizon sells fixed wireless internet: Verizon 5G Home internet. Verizon 5G Home uses the same technology and signals that Verizon's cell service uses, just with a fixed receiver at the home, so it's not mobile. We've excluded Verizon's fixed wireless from this Verizon Fios review because its pricing, plans, and performance vary pretty widely from fiber Fios internet. If you're a current Verizon mobile customer and get a strong signal at your house, however, it might be worth a look.

Before digging too deep...

Make sure Verizon Fios is available in your area.

Savings tip: Verizon Fios often has sign-up promotions for first-time customers. Call 1-833-970-0848 to ask a rep about current deals and discounts.

Check deals

Our expert assessment

Value

3.5

More speed for your money

Verizon Fios is an excellent value overall. The provider offers three fiber-to-the-home plans, starting at about $50 per month for 300 Mbps, which is more for the money than you’ll get with many competitors.

Even though this is Verizon’s “slowest” offering, it’s still extremely fast and should cover a wide variety of households. In fact, we interviewed one customer who lives in a household of five internet users—two adults working full time from home, three children streaming videos and playing video games, and a plethora of internet-enabled smart home devices. She feels like they pay a good price for the 300 Mbps plan without losing out on speed. "I rarely have to think about it," she said. "If I don't have to think about it, then it's working."

The mid-tier plan is also a solid value. The highest-tier gigabit option is less competitively priced, at closer to $90 per month. However, that's still about 25% lower than the national benchmark for similar plans. (1) And you do get the benefit of symmetrical download and upload speeds with all of Verizon’s fiber internet plans, which you won’t find with every provider. This helps offset the cost somewhat. For an additional $10 each month at the highest tier, you get 2 TB of cloud storage, a subscription to Disney+, and a MoCA adapter for internet gaming.

It's worth noting that Verizon also offers DSL internet in some areas, with download speeds as high as 15 Mbps and bundled prices in the range of $75 per month, but is phasing it out in 2023. That's awfully slow compared to fiber internet, and quite expensive, but it's better than nothing. The good news is Verizon is rapidly building out its fiber-to-the-home network, so many households that have been stuck with DSL may soon be eligible for Fios.

Pricing details vary by location. Visit

Verizon Fios's website

or call 1-833-970-0848 to speak with a rep.

See pricing

Performance

5.0

Blazing-fast speeds with rock-solid performance

Performance is where Verizon Fios really shines. PCMag named it the fastest Major Internet Service Provider in 2022—and the 9 years before that. (2) The fiber-optic connections are rock solid, and the speeds offered are excellent.

Additionally, all plans have symmetrical download and upload speeds, which is ideal for anyone who uploads a lot of content. Some competitors have started offering 2,000 Mbps (or faster), but the vast majority of households won’t need those multi-gig speeds, so Verizon customers aren’t really missing out.

The likelihood of maintaining those fast advertised speeds reliably is also better with a fiber provider like Verizon than it is with some other internet types, but your experience may vary by location. In an interview, a Fios customer of over three years said that she sticks with Verizon because of the reliability even more than the price. At her current home in Buffalo, NY, she didn’t have any service outages or slowdowns even through the massive blizzards in 2022. When she previously used Verizon Fios in the Bronx, NY, the infrastructure had more outages and maintenance, though it was still faster and more reliable than another provider she tried in the area.

If you can get only DSL with Verizon, you'll only be able to download at speeds up to 15 Mbps and will pay a lot for the privilege. If you have any other option, we'd usually recommend it.

Available speeds vary by location. Call 1-833-970-0848 to speak with a Verizon Fios rep or

go to its website.

Equipment and installation

4.0

Equipment included on all plans and free pro installation if you order online

Verizon Fios offers a pretty standard equipment setup for fiber: an optical network terminal (ONT) and a wireless router. Routers are included at no extra cost on each plan, and the fastest plan comes with an included mesh network called Whole-Home Wi-Fi.

Installation costs $99, and there’s no self-install option. A current Verizon Fios customer who moved from one city to another said that they didn’t have to pay for pro install because they use their own equipment and their new home was previously wired for Fios, so it’s worth checking whether you need installation at your address. If you do need installation and order online, Verizon will waive the fee. This can be an easy way to save some money on your first internet bill. That said, while the fee is expensive, it’s not unheard of among internet service providers.

Equipment and installation options can vary widely depending on

Verizon Fios plans

available in your area.

View plans

Customer experience

4.5

The leader in customer service among internet providers

If there’s a leader in internet customer experience, it’s probably Verizon Fios. The service is absolutely rock solid, with hardly a hiccup. This, combined with the excellent speeds, makes for a seamless internet experience—it just works.

Verizon also consistently scores well in customer satisfaction. In fact, it took the top spot this year in the ACSI benchmarks (3), tied with AT&T. Meanwhile, PCMag's readers rank Verizon Fios third in overall satisfaction (4).

Connecting away from home is the only place Verizon falls short. With services such as AT&T and Xfinity, subscribers get access to a nationwide network of free hotspots. Verizon doesn't have this offering (but also doesn't trick you into using your home router to let strangers connect).

Visit Verizon Fios's website

or call 1-833-970-0848 for more information on contracts and money-back guarantees.

Go to provider

Ready for the next step?

See if Verizon Fios services your area.

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Verizon Fios frequently asked questions

Verizon Fios internet plans start at $49.99 per month for 300 Mbps and go up to $89.99 per month for 940 Mbps. See our Verizon Fios pricing page for more details about plans, packages, and other costs.

In general, yes. Verizon Fios Internet matches the download speeds of most cable competitors and beats out many in reliability, upload speed, and customer service. While the experience might vary some from location to location, Fios is a very consistent provider, and fiber in general tends to be inherently more consistent and reliable. Compare fiber and cable internet in more detail to learn which makes more sense for you.

Yes! Verizon Fios Internet speeds are already fast (up to 940 Mbps download and upload speeds), and the Fios router provided uses the latest wireless standards (Wi-Fi 6), so you should get the full speed available to you. Learn more about what internet speeds you need.

To contact Verizon Fios, call 1-800-837-4966 and you’ll be connected with a representative at The Verizon Fiber Solutions Center.

Verizon does not offer online cancelations, so if you’re looking to cancel your Verizon Fios service, you will need to call this number and request a cancelation.

Verizon Fios is a fiber-optic network created and managed by Verizon. Fiber internet uses a network of thin glass cables to send pulses of light carrying data back and forth between the provider and your home. These pulses travel at the speed of light, which is why fiber is the fastest and most reliable type of internet. Unfortunately, the infrastructure for fiber internet is still being built, so fiber internet isn’t as widely available yet as other types of internet.

Verizon Fios offers TV, internet, and phone services via its fiber-optic network. We gave Fios TV an impressive 4.5 out of 5 stars. Check out our review of Verizon Fios TV to learn more about its overall performance as a provider.

Registering for a My Verizon account gives you free access to tools that can help you better manage your Verizon TV and Verizon internet plans. Some of these tools include a data usage calculator, online billing and auto-pay options, extra security features for your device, and the option to enroll in digital communications instead of receiving alerts or account notices in the mail. These tools give you the means to troubleshoot most problems on your own, so you won’t have to go to a Verizon store in person.

Verizon Fios customer ratings overview

Verizon Fios

4.3

(203)

5 Star

48%

4 Star

37%

3 Star

13%

2 Star

1 Star

Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Verizon Fios customers

Charlenefrom Philadelphia, PA

Verizon Fios Customer for 8+ years

Reviewed on: 5-8-2023

I have been with Verizon for more than 10 years, and in all that time, I have had one issue that was taken care of in minutes. The internet speed is on par with business preferences. I work from home on occasion and my internet speed is always approved by the employers. Verizon is a very reliable service and I would not change providers. I value their service greatly.

Nakiyah from Gaithersburg , MD

Verizon Fios Customer for Less than a year

Reviewed on: 5-8-2023

High quality service and great customer reviews and it's affordable would highly recommend Verizon, especially their fios fiber service

Katie from Springfield , MI

Verizon Fios Customer for 4+ years

Reviewed on: 5-7-2023

Verizon is reliable network that I would recommend to family and friends. They could improve on their pricing, do not offer may discounts for being a front line worker. The cellular service in my area can sometimes be hit or Miss, have to rely on our WiFi.

Felicity from Ashland, PA

Verizon Fios Customer for 1+ years

Reviewed on: 5-6-2023

All together it's really good. No complaints with Verizon.

Isabella from Jacksonville , FL

Verizon Fios Customer for 1+ years

Reviewed on: 5-6-2023

Verizon is just okay. The speeds aren't terrible but sometimes I experience lag. They could do better by creating a more stable customer experience.

Thayerfrom Gwynn Oak, MD

Verizon Fios Customer for 8+ years

Reviewed on: 4-30-2023

My overall experience with Verizon has been excellent. The service is fast and reliable. The prices are very good. Their customer service is outstanding.

Daxfrom Buffalo, NY

Verizon Fios Customer for 4+ years

Reviewed on: 4-29-2023

Verizon is one of the best services by a lot

Rubin from Philadelphia , PA

Verizon Fios Customer for Less than a year

Reviewed on: 4-26-2023

They have very fast internet speed and very good sites to look up answers if there is a technical issue. Other internet services are more expensive and not as good from my research

Eve Ellisfrom Milford, OH

Verizon Fios Customer for Less than a year

Reviewed on: 4-24-2023

I enjoy Verizon as an internet service provider. They guaranteed a low price for 10 years. We are saving so much money every month. The speed is faster than we expected!

Wadefrom Alexandria, VA

Verizon Fios Customer for 4+ years

Reviewed on: 4-23-2023

Great speed and reliability, but it's costly. Verizon could reduce their cost to the customer but I'm happy with it because outages are very infrequent.

Chelseafrom Carmel, NY

Verizon Fios Customer for 8+ years

Reviewed on: 4-21-2023

The speed is fine. It is kind of expensive and I have had a few issues with my service going out recently. I don't know if that is Verizon trying to get me to upgrade or not but it is annoying.

Shirleyfrom Saint Anne, IL

Verizon Fios Customer for 8+ years

Reviewed on: 4-21-2023

My experience with Verizon is very satisfying. Verizon just reviewed our bill and was able to lower our bill. The only thing I can think of is a better computerized answering system. Sometimes it's hard to get through to them.

Shannon from Grass Valley , CA

Verizon Fios Customer for 1+ years

Reviewed on: 4-19-2023

Verizon is good with customer support. Also great with reliable internet connect. Could work on decreasing price.

Tatia from Ridgewood, NY

Verizon Fios Customer for 1+ years

Reviewed on: 4-19-2023

I have never needed to solve any issue. everything has been running smoothly.

Dirkfrom Spokane Vly, WA

Verizon Fios Customer for 8+ years

Reviewed on: 4-18-2023

Verizon has better coverage in my hometown than any other carrier as evidenced by checking signal strength side-by-side with friends on a different network. They have US based customer service. They could improve with greater flexibility in pricing and being more aggressive about pricing matches

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Endnotes and sources

1.“2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 19 October 2022.2. "The Fastest ISPs of 2022," PC Mag. Accessed 19 October 2022.3. "Internet Providers," American Customer Satisfaction Index. Accessed 19 October 2022.4. “Readers’ Choice 2022: Your Favorite ISPs for Any Type of Broadband,” PCMag. Accessed 19 October 2022.