Verizon Fios offers fast, reliable fiber internet, along with one of the best overall customer experiences in the business. Verizon Fios is highly recommended, and it's one of the best home internet providers we reviewed.
We gathered and analyzed over 150 reviews from current Verizon Fios customers, most of whom have used Verizon Fios for multiple years. We also held in-depth customer interviews to gather more specific details about the day-to-day experience with Fios.
We combine these reviews and interviews with a rigorous rating methodology that helps us standardize scores across all providers nationwide based on concrete, consistent metrics. We’ve broken scores into value, performance, equipment and installation, and customer experience. Learn more about our rating process.
In addition to Fios fiber internet, Verizon sells fixed wireless internet: Verizon 5G Home internet. Verizon 5G Home uses the same technology and signals that Verizon's cell service uses, just with a fixed receiver at the home, so it's not mobile. We've excluded Verizon's fixed wireless from this Verizon Fios review because its pricing, plans, and performance vary pretty widely from fiber Fios internet. If you're a current Verizon mobile customer and get a strong signal at your house, however, it might be worth a look.
Verizon Fios is an excellent value overall. The provider offers three fiber-to-the-home plans, starting at about $50 per month for 300 Mbps, which is more for the money than you’ll get with many competitors.
Even though this is Verizon’s “slowest” offering, it’s still extremely fast and should cover a wide variety of households. In fact, we interviewed one customer who lives in a household of five internet users—two adults working full time from home, three children streaming videos and playing video games, and a plethora of internet-enabled smart home devices. She feels like they pay a good price for the 300 Mbps plan without losing out on speed. "I rarely have to think about it," she said. "If I don't have to think about it, then it's working."
The mid-tier plan is also a solid value. The highest-tier gigabit option is less competitively priced, at closer to $90 per month. However, that's still about 25% lower than the national benchmark for similar plans. (1) And you do get the benefit of symmetrical download and upload speeds with all of Verizon’s fiber internet plans, which you won’t find with every provider. This helps offset the cost somewhat. For an additional $10 each month at the highest tier, you get 2 TB of cloud storage, a subscription to Disney+, and a MoCA adapter for internet gaming.
It's worth noting that Verizon also offers DSL internet in some areas, with download speeds as high as 15 Mbps and bundled prices in the range of $75 per month, but is phasing it out in 2023. That's awfully slow compared to fiber internet, and quite expensive, but it's better than nothing. The good news is Verizon is rapidly building out its fiber-to-the-home network, so many households that have been stuck with DSL may soon be eligible for Fios.
Performance is where Verizon Fios really shines. PCMag named it the fastest Major Internet Service Provider in 2022—and the 9 years before that. (2) The fiber-optic connections are rock solid, and the speeds offered are excellent.
Additionally, all plans have symmetrical download and upload speeds, which is ideal for anyone who uploads a lot of content. Some competitors have started offering 2,000 Mbps (or faster), but the vast majority of households won’t need those multi-gig speeds, so Verizon customers aren’t really missing out.
The likelihood of maintaining those fast advertised speeds reliably is also better with a fiber provider like Verizon than it is with some other internet types, but your experience may vary by location. In an interview, a Fios customer of over three years said that she sticks with Verizon because of the reliability even more than the price. At her current home in Buffalo, NY, she didn’t have any service outages or slowdowns even through the massive blizzards in 2022. When she previously used Verizon Fios in the Bronx, NY, the infrastructure had more outages and maintenance, though it was still faster and more reliable than another provider she tried in the area.
If you can get only DSL with Verizon, you'll only be able to download at speeds up to 15 Mbps and will pay a lot for the privilege. If you have any other option, we'd usually recommend it.
Verizon Fios offers a pretty standard equipment setup for fiber: an optical network terminal (ONT) and a wireless router. Routers are included at no extra cost on each plan, and the fastest plan comes with an included mesh network called Whole-Home Wi-Fi.
Installation costs $99, and there’s no self-install option. A current Verizon Fios customer who moved from one city to another said that they didn’t have to pay for pro install because they use their own equipment and their new home was previously wired for Fios, so it’s worth checking whether you need installation at your address. If you do need installation and order online, Verizon will waive the fee. This can be an easy way to save some money on your first internet bill. That said, while the fee is expensive, it’s not unheard of among internet service providers.
If there’s a leader in internet customer experience, it’s probably Verizon Fios. The service is absolutely rock solid, with hardly a hiccup. This, combined with the excellent speeds, makes for a seamless internet experience—it just works.
Verizon also consistently scores well in customer satisfaction. In fact, it took the top spot this year in the ACSI benchmarks (3), tied with AT&T. Meanwhile, PCMag's readers rank Verizon Fios third in overall satisfaction (4).
Connecting away from home is the only place Verizon falls short. With services such as AT&T and Xfinity, subscribers get access to a nationwide network of free hotspots. Verizon doesn't have this offering (but also doesn't trick you into using your home router to let strangers connect).
Verizon Fios internet plans start at $49.99 per month for 300 Mbps and go up to $89.99 per month for 940 Mbps. See our Verizon Fios pricing page for more details about plans, packages, and other costs.
In general, yes. Verizon Fios Internet matches the download speeds of most cable competitors and beats out many in reliability, upload speed, and customer service. While the experience might vary some from location to location, Fios is a very consistent provider, and fiber in general tends to be inherently more consistent and reliable. Compare fiber and cable internet in more detail to learn which makes more sense for you.
Yes! Verizon Fios Internet speeds are already fast (up to 940 Mbps download and upload speeds), and the Fios router provided uses the latest wireless standards (Wi-Fi 6), so you should get the full speed available to you. Learn more about what internet speeds you need.
To contact Verizon Fios, call 1-800-837-4966 and you’ll be connected with a representative at The Verizon Fiber Solutions Center.
Verizon does not offer online cancelations, so if you’re looking to cancel your Verizon Fios service, you will need to call this number and request a cancelation.
Verizon Fios is a fiber-optic network created and managed by Verizon. Fiber internet uses a network of thin glass cables to send pulses of light carrying data back and forth between the provider and your home. These pulses travel at the speed of light, which is why fiber is the fastest and most reliable type of internet. Unfortunately, the infrastructure for fiber internet is still being built, so fiber internet isn’t as widely available yet as other types of internet.
Verizon Fios offers TV, internet, and phone services via its fiber-optic network. We gave Fios TV an impressive 4.5 out of 5 stars. Check out our review of Verizon Fios TV to learn more about its overall performance as a provider.
Registering for a My Verizon account gives you free access to tools that can help you better manage your Verizon TV and Verizon internet plans. Some of these tools include a data usage calculator, online billing and auto-pay options, extra security features for your device, and the option to enroll in digital communications instead of receiving alerts or account notices in the mail. These tools give you the means to troubleshoot most problems on your own, so you won’t have to go to a Verizon store in person.