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Google Fiber internet reviews

Google Fiber brand
Staff rating
Customer rating
Price: $70.00 - $100.00/moSpeed: 1000 Mbps - 2000 Mbps
staff review
We're committed to rigorous research, first-hand experience, and transparency in our rating methodology. We don't accept sponsored placements or allow partner compensation to impact our ratings. Learn more about how we rate providers.

Headshot of Dave Schafer
Researched by
Dave SchaferContributing Writer
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 4/27/23

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Fast and reliable fiber connection in limited locations

Google Fiber offers affordable gig speeds with no contracts, data caps, fees, or fuss. Unfortunately, it’s still hamstrung by extremely limited availability.

What we like

  • Fast, reliable speeds
  • Affordably priced
  • Super-simple plan selection
What we don't like

  • Limited availability
  • No budget plans
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Before digging too deep...
Make sure Google Fiber is available in your area.
Savings tip: Google Fiber often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals

Our expert assessment

Some of the best value in the internet business

Google Fiber internet is an excellent value for the money. There are only two plans: 1,000 Mbps (1 gig) for $70 per month and 2,000 Mbps (2 gigs) for $100 per month. The 1 gig plan is among the most affordable we’ve seen at that speed, costing a little more than half the national benchmark fro similar plans (1). The 2 gig option is also drastically cheaper than many other providers’ similar offerings (if they even have a 2 gig plan). There’s no budget option for those who don’t need speeds this fast, but for what Google does offer, the value is hard to beat.

Pricing details vary by location. Visit
Google Fiber's website
or call to speak with a rep.
See pricing
Consistently fast performance and rock-solid reliability

Google Fiber is one of the fastest internet providers and offers excellent performance. The speeds are more than enough for even the heaviest users, and there’s enough bandwidth to power a whole household of HD streams. Since this is fiber, upload speeds are also excellent—1,000 Mbps on both plans. Unlimited data is the cherry on top of this delicious internet sundae. Our only knock is that some providers have started offering even faster speeds (though the majority of households won’t need more than what Google offers).

Available speeds vary by location. Call to speak with a Google Fiber rep or
go to its website.
Equipment and installation
Free installation, free equipment, and no sneaky fees

Equipment is another area where Google Fiber really shines. Installation of the fiber jack is free, and there are no monthly fees for the network box, which functions as both a modem and router. This means that, outside of any state-imposed access fees, the advertised prices are what you’ll actually pay for broadband internet service. Many other providers end up costing $10–$15 more per month due to equipment rental fees, so this is a refreshing change of pace.

Additionally, Google doesn’t charge any sort of activation fee. This is another area where other internet providers sometimes get you—they advertise free installation, but charge a significant “activation fee” that negates the deal.

On paper, Google Fiber and its equipment are fantastic. We had to bump this score down, however, because of the slow pace of installation. Some customers complain of having to wait for months or even years to have fiber installed at their homes, even after the fiber-optic cables have been laid in their neighborhoods.

Equipment and installation options can vary widely depending on
Google Fiber plans
available in your area.
View plans
Customer experience
Straightforward pricing, clear bills, and consistent speeds

Given the excellent speeds, (relatively) affordable pricing, and lack of fees, it’s safe to say that living with Google Fiber makes for a fantastic experience. For the most part, you can just do what you need to do online and forget that you even have an internet service provider, which is great. When Google anticipates a change to your account or service, it generally lets you know well in advance.

If you do end up needing support, you’re dealing with Google. In general, this means really good online help and so-so phone support. That said, we’ve seen comparatively few customer service complaints about Google Fiber, and our own experience with Google Fiber has been that we rarely need customer support anyway. The company claims (2) it topped results in over 20 categories in an American Customer Satisfaction Index (ACSI) survey, but the actual results of that survey don’t appear to be public, so all we have are anecdotes.

Something else that we love about Google Fiber is how straightforward the billing is. The monthly statements are very clear about how much you owe and when you’ll be charged compared to the sometimes confusing internet bills from other providers, so there’s no ambiguity about charges. You can also access your account and billing info using your Gmail login, so you don’t have to worry about yet another username and password.

Visit Google Fiber's website
or call for more information on contracts and money-back guarantees.
Go to provider
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Ready for the next step?
See if Google Fiber services your area.
We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Google Fiber customer ratings overview

Google Fiber
5 Star
4 Star
3 Star
2 Star
1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Google Fiber customers

Jimfrom Medford, OR
Google Fiber Customer for 1+ years
Reviewed on: 5-6-2023
Absolutely no issues with Google Fiber. They don't feel like an internet company, which is a good thing if you know what I mean haha
Brian from Algonquin, IL
Google Fiber Customer for 8+ years
Reviewed on: 5-3-2023
Google fiber is very good and reliable. Very very fast.
Igorfrom Beverly Hills, CA
Google Fiber Customer for 1+ years
Reviewed on: 4-26-2023
I began to use Google Fiber in 2020. I was using it a lot while writing book about my life. It is very interesting time for me. It does everything I need for.
Samuelfrom Medford, OR
Google Fiber Customer for 1+ years
Reviewed on: 4-22-2023
Google fiber is amazing. Such a great product
Amberfrom Fayetteville, NC
Google Fiber Customer for 1+ years
Reviewed on: 4-11-2023
I love Google Fiber. Since i have had the internet with them I have hardly ever had any issues. They are also very fast
Maximilianfrom Austin, TX
Google Fiber Customer for 1+ years
Reviewed on: 4-1-2023
Google Fiber has never given me any issues. They are fast and consistently reliable in their service. I wouldn't change a thing. The price is great too
Brianfrom Ka City, MO
Google Fiber Customer for Less than a year
Reviewed on: 3-23-2023
Google Fiber is the most consistent cable provider I've ever had. I've never had any down time, slow speed or buffering issues, or billing issues. The speed is faster than any of my current equipment can match. I'm very happy with my service and have no complaints.
Ruthiefrom Jackson, MS
Google Fiber Customer for 4+ years
Reviewed on: 3-10-2023
Google Fiber is really good. I recommend it to a lot of other people anytime I can
Donfrom Austin, TX
Google Fiber Customer for 1+ years
Reviewed on: 9-11-2022
Google Fiber has really worked well for me. Great speed, great visual quality and always reliable.
Devonfrom Brooklyn , NY
Google Fiber Customer for 1+ years
Reviewed on: 8-29-2022
Fast and efficient service. Customer services replys back and helps instantly. No slowdowns and throttles.
Roslyn from Richmond, VA
Google Fiber Customer for 4+ years
Reviewed on: 8-29-2022
The speed is good. The customer service is good. The quality of service is great. I cannot find anything that needs improvement.
Christopherfrom Roswell, GA
Google Fiber Customer for 4+ years
Reviewed on: 8-29-2022
Very good. They reimburse for pro-rated time if the internet does not work. Never had a problem they did not reimburse for.
Chrisfrom Emeryville, CA
Google Fiber Customer for 4+ years
Reviewed on: 6-24-2022
Fast and reliable service. They are good at informing about outages. The price is very reasonable and they are easy to deal with.
Elizabeth from Lee's Summit, MO
Google Fiber Customer for 1+ years
Reviewed on: 6-24-2022
Google Fiber is fast and performs well. You need to reboot it regularly. My only complaint is sometimes if everyone is using it and I am far away it cam be spotty.
Zacharias from Kansas City, MO
Google Fiber Customer for 4+ years
Reviewed on: 6-22-2022
The signal consistently fluctuates with service. It runs well just improving on its reception efforts. Maybe have better discounts for long-standing customers. Try to reward your customers that been with you the longest.
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Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 8 December 2022.2. “Google Fiber,” Google. Accessed 8 December 2022.