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Google Fiber internet reviews

Google Fiber brand
Staff rating
Customer rating
Price: $70.00 - $100.00/moSpeed: 1000 Mbps - 2000 Mbps
staff review
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Headshot of Dave Schafer
Researched by
Dave SchaferContributing Writer
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 2/10/23

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Fast and reliable fiber connection in limited locations

Google Fiber offers affordable gig speeds with no contracts, data caps, fees, or fuss. Unfortunately, it’s still hamstrung by extremely limited availability.

What we like

  • Fast, reliable speeds
  • Affordably priced
  • Super-simple plan selection
What we don't like

  • Limited availability
  • No budget plans

Our expert assessment

Some of the best value in the internet business

Google Fiber internet is an excellent value for the money. There are only two plans: 1,000 Mbps (1 gig) for $70 per month and 2,000 Mbps (2 gigs) for $100 per month. The 1 gig plan is among the most affordable we’ve seen at that speed, costing a little more than half the national benchmark fro similar plans (1). The 2 gig option is also drastically cheaper than many other providers’ similar offerings (if they even have a 2 gig plan). There’s no budget option for those who don’t need speeds this fast, but for what Google does offer, the value is hard to beat.

Consistently fast performance and rock-solid reliability

Google Fiber is one of the fastest internet providers and offers excellent performance. The speeds are more than enough for even the heaviest users, and there’s enough bandwidth to power a whole household of HD streams. Since this is fiber, upload speeds are also excellent—1,000 Mbps on both plans. Unlimited data is the cherry on top of this delicious internet sundae. Our only knock is that some providers have started offering even faster speeds (though the majority of households won’t need more than what Google offers).

Equipment and installation
Free installation, free equipment, and no sneaky fees

Equipment is another area where Google Fiber really shines. Installation of the fiber jack is free, and there are no monthly fees for the network box, which functions as both a modem and router. This means that, outside of any state-imposed access fees, the advertised prices are what you’ll actually pay for broadband internet service. Many other providers end up costing $10–$15 more per month due to equipment rental fees, so this is a refreshing change of pace.

Additionally, Google doesn’t charge any sort of activation fee. This is another area where other internet providers sometimes get you—they advertise free installation, but charge a significant “activation fee” that negates the deal.

On paper, Google Fiber and its equipment are fantastic. We had to bump this score down, however, because of the slow pace of installation. Some customers complain of having to wait for months or even years to have fiber installed at their homes, even after the fiber-optic cables have been laid in their neighborhoods.

Customer experience
Straightforward pricing, clear bills, and consistent speeds

Given the excellent speeds, (relatively) affordable pricing, and lack of fees, it’s safe to say that living with Google Fiber makes for a fantastic experience. For the most part, you can just do what you need to do online and forget that you even have an internet service provider, which is great. When Google anticipates a change to your account or service, it generally lets you know well in advance.

If you do end up needing support, you’re dealing with Google. In general, this means really good online help and so-so phone support. That said, we’ve seen comparatively few customer service complaints about Google Fiber, and our own experience with Google Fiber has been that we rarely need customer support anyway. The company claims (2) it topped results in over 20 categories in an American Customer Satisfaction Index (ACSI) survey, but the actual results of that survey don’t appear to be public, so all we have are anecdotes.

Something else that we love about Google Fiber is how straightforward the billing is. The monthly statements are very clear about how much you owe and when you’ll be charged compared to the sometimes confusing internet bills from other providers, so there’s no ambiguity about charges. You can also access your account and billing info using your Gmail login, so you don’t have to worry about yet another username and password.

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Google Fiber customer ratings overview

Google Fiber
5 Star
4 Star
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1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Google Fiber customers

Yasminefrom Savannah, GA
Google Fiber Customer for 1+ years
Reviewed on: 2022-12-03
They have some very good speed when it comes to their internet
Sabrina from Jonesville , VA
Google Fiber Customer for Less than a year
Reviewed on: 2022-12-01
It' the best internet I've ever had cause u can watch movies without interruption but sometimes it goes in and out
Nancy from Bushkill , PA
Google Fiber Customer for 8+ years
Reviewed on: 2022-09-21
I really like the technology. Way faster than what I've had before
Onction Efrom Kansas City , MO
Google Fiber Customer for 1+ years
Reviewed on: 2022-09-20
Google Fiber has great and continuously keeps delivering great value, reliability, and speed to it' customers
Donfrom Austin, TX
Google Fiber Customer for 1+ years
Reviewed on: 2022-09-11
Google Fiber has really worked well for me. Great speed, great visual quality and always reliable.
Barbara from Fresno , CA
Google Fiber Customer for 1+ years
Reviewed on: 2022-09-11
Very highly recommend Google Fiber
Craigfrom Shawnee, KS
Google Fiber Customer for 4+ years
Reviewed on: 2022-09-01
Google Fiber is fast and reliable. I consistently get 1 Gbps up and down. But what I really like is that I don't have to use their router/box. I currently use my Orbi with their service and have disconnected their box.
Carriefrom Atlanta, GA
Google Fiber Customer for 1+ years
Reviewed on: 2022-08-09
Google Fi is a huge improvement over our precious service. We rarely have interruptions to service and if we do it's remedied quickly. They also do a good job communicating with customers about changes.
Elizabeth from Lee's Summit, MO
Google Fiber Customer for 1+ years
Reviewed on: 2022-07-11
Google Fiber is fast and performs well. You need to reboot it regularly. My only complaint is sometimes if everyone is using it and I am far away it cam be spotty.
Devonfrom Brooklyn , NY
Google Fiber Customer for 1+ years
Reviewed on: 2022-07-05
Fast and efficient service. Customer services replys back and helps instantly. No slowdowns and throttles.
Zacharias from Kansas City, MO
Google Fiber Customer for 4+ years
Reviewed on: 2022-07-03
The signal consistently fluctuates with service. It runs well just improving on its reception efforts. Maybe have better discounts for long-standing customers. Try to reward your customers that been with you the longest.
Chrisfrom Emeryville, CA
Google Fiber Customer for 4+ years
Reviewed on: 2022-06-30
Fast and reliable service. They are good at informing about outages. The price is very reasonable and they are easy to deal with.
Danielfrom San Antonio, TX
Google Fiber Customer for 1+ years
Reviewed on: 2022-06-28
Prices is amazing for the speed. Rarely have any issues with srevices. Can hold up to all the devices on at the same time with no lag.
Roslyn from Richmond, VA
Google Fiber Customer for 4+ years
Reviewed on: 2022-06-28
The speed is good. The customer service is good. The quality of service is great. I cannot find anything that needs improvement.
Christopherfrom Roswell, GA
Google Fiber Customer for 4+ years
Reviewed on: 2022-06-28
Very good. They reimburse for pro-rated time if the internet does not work. Never had a problem they did not reimburse for.
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Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 8 December 2022.2. “Google Fiber,” Google. Accessed 8 December 2022.