staff review

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Reviewed by

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Updated 4/10/23

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One of the top cable TV options on the market

Xfinity TV offers a lot of features and strong channel prices, as well as powerful internet to bundle up with. High fees hamper the experience, but Xfinity remains one of the cheapest cable TV options on the market—and it’s also one of the most widely available.

What we like

Extensive availability
Reasonable pricing
Good bundle options

What we dislike

Premium entertainment costs extra
Lots of fees
Low channel count on cheapest tier

Before digging too deep...

Make sure Xfinity is available in your area.

Savings tip: Xfinity often has

sign-up promotions

for first-time customers. Call 1-844-716-2783 to ask a rep about current deals and discounts.

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Our expert assessment

Content

4.5

A lot to love, if you're willing to pay premium prices

Xfinity is one of the country’s biggest cable TV providers, and it offers a wide range of basic and premium channels. If you pay for the highest tier of service, you’ll have access to an excellent selection of shows and games. Even at lower tiers, you’ll still get a respectable selection of channels, but you’ll miss out on a few faves. We based our scores primarily on English and Spanish options, but Xfinity has some great international options you might want to check out as well.

Local: 4/5
Local channels are some of the oldest and most popular networks out there, featuring local and national news, national sports, and syndicated favorites. With Xfinity TV, you get access to almost all the top local channels. You’ll miss out on Comet, but most users won’t be too sad about missing its infomercials and reruns. You also get CBS All Access, the streaming service from CBS, but whether you can watch your local CBS affiliate depends on where you live.

Sports: 4.5/5
Xfinity is one of the best TV providers out there for sports. It offers channels for everything from pro basketball and football to golf. You can get ESPN, TNT, Fox Sports 1 (FS1), and more. Whether you can access regional sports networks depends on where you live, so check the channel guide in your area if there are specific games or teams you can’t miss. There’s no way to see all out-of-market games like you can with NFL Sunday Ticket from YouTube TV, but there’s still enough games for almost any appetite.

Family and education: 4/5
Xfinity offers a lot for families to love, including a huge selection of educational channels and shows for kids, with everything from travel and history shows to Disney and Disney Jr., Nickelodeon, and Animal Planet. You’ll miss out on Heroes and Icons and may not have access to CBS, which brings the score down a bit, but it’s still a solid choice.

News and politics: 4.5/5
If you live for breaking updates and political commentary, Xfinity has you covered. You get access to all the biggest national networks on both sides of the aisle, including Fox News, Newsmax, and MSNBC. You even get BBC America, VICE, and almost all your local channels. You’ll miss out on the Weather Channel and the Castilian Spanish station Estrella, but Xfinity is still one of the best options out there for news junkies.

Lifestyle and entertainment: 3.5/5
If there’s one area where Xfinity’s lacking, it would have to be movies and entertainment. Don’t get us wrong—you’ll still get Hallmark, Lifetime, Comedy Central, HGTV, and more, but you’ll have to pay add-on prices for HBO, STARZ, SHOWTIME, Cinemax, and MGM+ (formerly Epix).

Local news, sports, and entertainment channels vary based on your location. Check out

Xfinity channel offerings

in your area.

View plans

Value

3.5

Affordable packages meet high fees

If you look at package rates alone, Xfinity is one of the cheapest TV providers out there—prices are low, and while the channel count isn’t the highest, it’s got all the most popular channels (1) covered. However, a slew of additional fees causes the monthly price to be quite a bit higher than advertised (it wouldn’t be a stretch to see $60 or more in fees on your TV bill, in addition to the package price). Ultimately, while the service itself is a solid value, it’s going to end up costing you.

Get the best value by speaking directly with a sales rep at 1-844-716-2783 or check your address at

Xfinity's website.

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Equipment and features

3.5

One of the best DVR systems available

Xfinity brings a lot to the table for its viewers, from a very nice DVR system to decent picture quality and a nice on-demand experience. We like its remote options, but are a little less excited about its fees and DVR costs.

Ability to watch: Great
You can watch Xfinity on a standard TV in your living room, and it’s a nice experience. The picture quality isn’t quite as good as satellite and the fees are a bummer, but the viewing experience is perfectly acceptable for most families.

Xfinity also offers the highly rated Xfinity Stream app, which gives you access to your entire channel lineup—plus on-demand content and your DVR recordings—on any device. Xfinity Stream works on iPhone, iPad, and Android devices, and it’s a great way to stay up-to-date with your favorite shows while you’re traveling (or just waiting in line).

Ability to record: Good
Xfinity offers the X1 DVR system, which is one of the best all-around DVRs on the market. It’s easy to use and offers a substantial amount of storage—up to 300 hours of HD video. You’ll have to pay $9 a month for the first box and each subsequent box, and you’ll have to pay extra if you want to record any more than 20 hours of shows.

Ability to find: Great
The standard X1 system from Xfinity comes with a sleek charcoal-colored voice remote with small buttons, and it works really well to help you find the shows and channels you crave. The company also offers a large remote with optional wrist-strap for customers who need the extra accessibility.

Features and equipment may vary based on package. Visit

Xfinity's website

or call 1-844-716-2783 for more information.

Customer experience

4.0

Easy installs and improving customer service

Xfinity offers both professional and self-installation options. Having a pro come by costs less than $90, which is cheaper than many other providers. The self-install kit is free of charge, though you may pay for shipping and handling. We generally recommend self-installation whenever possible, both because it’s cheaper and because you can do it on your own time.

When it comes to billing, Xfinity has improved in recent years, and we hope the trend continues. It’s great that you can see the regional and broadcast fees right in your online cart, for example, but we wish Xfinity would just roll the fees into its regular pricing. Unfortunately, we’ve also experienced billing errors and had to call the company multiple times to get them resolved. The overall TV service is pretty great, but we recommend keeping an eye on monthly charges, especially if you pay automatically.

Visit Xfinity's website

or call 1-844-716-2783 for more information on contracts and money-back guarantees.

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Xfinity customer ratings overview

Xfinity

4.2

(156)

5 Star

44%

4 Star

37%

3 Star

14%

2 Star

1 Star

Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Xfinity customers

Jim from Jacksonville , FL

Xfinity Customer for Less than a year

Reviewed on: 9/15/2022

Very good. Service is valuable. I have high speed internet. I get free peacock.

Jayfrom Newcastle, WA

Xfinity Customer for 1+ years

Reviewed on: 9/15/2022

It work with occasional outage 0 but the price is pretty high

Sheila from Ellabell, GA

Xfinity Customer for 4+ years

Reviewed on: 9/14/2022

Not have so many issues with the service and their prices keep Rising

Mattfrom Indianapolis , IN

Xfinity Customer for 1+ years

Reviewed on: 9/14/2022

Xfinity provides great customer service and speeds and service are great. I love how I can watch live tv on the go from my phone!

Ashley from Somersworth , NH

Xfinity Customer for 8+ years

Reviewed on: 9/13/2022

Always something new. Don't need to improve

Lorynfrom Bonney Lake, WA

Xfinity Customer for 1+ years

Reviewed on: 9/13/2022

I like that there are options for my kids. I enjoy being able to record shows if we will miss it. I also like watching on demand movies. Sometimes we have issues with it cutting out or not recording when it should have.

Mattfrom Flint, MI

Xfinity Customer for 1+ years

Reviewed on: 9/13/2022

My Xfinity account is very cheap it's only $10 a month the internet is very fast and I usually don't have a problem with it

Gfrom Willingboro Nj, NJ

Xfinity Customer for 8+ years

Reviewed on: 9/12/2022

It is a okay service, we get what we need.

Nicole from Des Moines , IA

Xfinity Customer for 1+ years

Reviewed on: 9/12/2022

They are okay, and they are cheap. Originally my daughter started using them and after she left we never switched

Tiarrafrom Calumet Park, IL

Xfinity Customer for 4+ years

Reviewed on: 9/11/2022

I like Xfinity! The movie selections are amazing. I however do not like how slow the internet goes. I also don't like the frequent freeze that occur on the television.

Markusfrom Cordova, TN

Xfinity Customer for 4+ years

Reviewed on: 9/10/2022

They provide great content. Its pricey

Jillian from Chicago , IL

Xfinity Customer for 1+ years

Reviewed on: 9/10/2022

I use the app all the time

Jackfrom Loganville , GA

Xfinity Customer for 8+ years

Reviewed on: 9/10/2022

They are the only company who will service our house. So they are better than anyone else.

Lenafrom Marysville, MI

Xfinity Customer for 4+ years

Reviewed on: 9/9/2022

I like the straming services that come with Xfinity (Peacock and HBO Max). However, I don't like that prices keep rising even though they take channels away. Including movie channels in packages that have nothing to do with movies in a bid to get you to purchase packages you don't want is pretty underhanded.

Rebecca from Chicago , IL

Xfinity Customer for 4+ years

Reviewed on: 9/9/2022

I really don't have any concerns or issues with my Xfinity I actually am so satisfied customer

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Endnotes and sources

1. "Most-Watched Television Networks: Ranking 2022’s Winners and Losers," Variety. Accessed 1 March 2023.