STAFF REVIEW

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Researched by

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Reviewed by

Bri FieldAssigning Editor

Updated 3/2/23

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One of the top cable TV options on the market

Xfinity TV offers a lot of features and strong channel prices, as well as powerful internet to bundle up with. High fees hamper the experience, but Xfinity remains one of the best cable TV options on the market—and it’s also one of the most widely available.

What we like

Extensive availability
Reasonable pricing
Good bundle options

What we dislike

Premium entertainment costs extra
Lots of fees
Low channel count on cheapest tier

Our expert assessment

Value

3.5

Affordable packages meet high fees

If you look at package rates alone, Xfinity is one of the cheapest TV providers out there—prices are low, and while the channel count isn’t the highest, it’s got all the most popular channels (1) covered. However, a slew of additional fees causes the monthly price to be quite a bit higher than advertised (it wouldn’t be a stretch to see $60 or more in fees on your TV bill, in addition to the package price). Ultimately, while the service itself is a solid value, it’s going to end up costing you.

Features

4.5

One of the best DVR systems available

Xfinity offers the X1 DVR system, which is one of the best all-around DVRs on the market. It’s easy to use and offers a substantial amount of storage—up to 300 hours of HD video. The only unfortunate thing about the X1 system is that you need to order at least two set-top boxes to get an X1—the first box will just be a basic DVR without the advanced features and voice control. That said, many users will want at least one box for the living room and one for the bedroom, so this shouldn’t be too steep of a barrier to entry.

The standard X1 system comes with a sleek charcoal-colored remote with small buttons, but the company also offers a large remote with optional wrist-strap for customers who need the extra accessibility.

Xfinity also offers the Xfinity Stream app, which gives you access to your entire channel lineup, plus on-demand content and your DVR recordings, on any device. Xfinity Stream works on iPhone, iPad, and Android devices, and it’s a great way to stay up-to-date with your favorite shows while you’re traveling (or just waiting in line).

Equipment and installation

4.0

Affordable, flexible installation options

Xfinity offers both professional and self-installation options. Having a pro come by costs less than $90, which is less than many other providers. The self-install kit is free of charge, though you may pay for shipping and handling. We generally recommend self-installation whenever possible, both because it’s cheaper and because you can do it on your own time.

Aside from the installation fee, you’ll need to determine how many DVRs you want for your home prior to installation. You don’t have to pay for them up front, and you can always add more later, but ideally, you’ll have the right number of boxes from the outset, so you can just start enjoying your new TV service.

Sports and premium channels

3.5

Good selection, unpredictable prices

Xfinity has all of the premium channels you could want, including HBO Max, SHOWTIME, STARZ, Cinemax, EPIX, and more. Prices for these add-ons vary from around $5 per month to around $15 per month.

Xfinity also has a healthy selection of sports channels available, including ESPN, the Golf Channel, the Tennis Channel, MLB Network, the Olympic Channel, and many more. It’s worth noting that with sports, the selection does differ slightly between packages, so while the higher-tier plans offer more sports channels, you actually give some up in the process—just pay close attention to make sure you’re still getting the networks you want!

If the sports coverage isn't up to snuff, you may be in luck! Check out our expert resources on how to watch pro baseball, how to watch NFL games, how to watch hockey, and more.

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Xfinity customer ratings overview

Xfinity

4.2

(156)

5 Star

44%

4 Star

37%

3 Star

14%

2 Star

1 Star

Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Xfinity customers

Jim from Jacksonville , FL

Xfinity Customer for Less than a year

Reviewed on: 9/15/2022

Very good. Service is valuable. I have high speed internet. I get free peacock.

Jayfrom Newcastle, WA

Xfinity Customer for 1+ years

Reviewed on: 9/15/2022

It work with occasional outage 0 but the price is pretty high

Sheila from Ellabell, GA

Xfinity Customer for 4+ years

Reviewed on: 9/14/2022

Not have so many issues with the service and their prices keep Rising

Mattfrom Indianapolis , IN

Xfinity Customer for 1+ years

Reviewed on: 9/14/2022

Xfinity provides great customer service and speeds and service are great. I love how I can watch live tv on the go from my phone!

Ashley from Somersworth , NH

Xfinity Customer for 8+ years

Reviewed on: 9/13/2022

Always something new. Don't need to improve

Lorynfrom Bonney Lake, WA

Xfinity Customer for 1+ years

Reviewed on: 9/13/2022

I like that there are options for my kids. I enjoy being able to record shows if we will miss it. I also like watching on demand movies. Sometimes we have issues with it cutting out or not recording when it should have.

Mattfrom Flint, MI

Xfinity Customer for 1+ years

Reviewed on: 9/13/2022

My Xfinity account is very cheap it's only $10 a month the internet is very fast and I usually don't have a problem with it

Gfrom Willingboro Nj, NJ

Xfinity Customer for 8+ years

Reviewed on: 9/12/2022

It is a okay service, we get what we need.

Nicole from Des Moines , IA

Xfinity Customer for 1+ years

Reviewed on: 9/12/2022

They are okay, and they are cheap. Originally my daughter started using them and after she left we never switched

Tiarrafrom Calumet Park, IL

Xfinity Customer for 4+ years

Reviewed on: 9/11/2022

I like Xfinity! The movie selections are amazing. I however do not like how slow the internet goes. I also don't like the frequent freeze that occur on the television.

Markusfrom Cordova, TN

Xfinity Customer for 4+ years

Reviewed on: 9/10/2022

They provide great content. Its pricey

Jillian from Chicago , IL

Xfinity Customer for 1+ years

Reviewed on: 9/10/2022

I use the app all the time

Jackfrom Loganville , GA

Xfinity Customer for 8+ years

Reviewed on: 9/10/2022

They are the only company who will service our house. So they are better than anyone else.

Lenafrom Marysville, MI

Xfinity Customer for 4+ years

Reviewed on: 9/9/2022

I like the straming services that come with Xfinity (Peacock and HBO Max). However, I don't like that prices keep rising even though they take channels away. Including movie channels in packages that have nothing to do with movies in a bid to get you to purchase packages you don't want is pretty underhanded.

Rebecca from Chicago , IL

Xfinity Customer for 4+ years

Reviewed on: 9/9/2022

I really don't have any concerns or issues with my Xfinity I actually am so satisfied customer

Is this provider in your area? Find out!

Endnotes and sources

1. "Most-Watched Television Networks: Ranking 2022’s Winners and Losers," Variety. Accessed 1 March 2023.