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Verizon Fios television reviews

Verizon Fios brand
Staff rating
4.0
Customer rating
4.4
(32)
Price: $49.99 - $110.00/moSpeed: 300 Mbps - 940 MbpsChannels: 425+DVR storage hours: 50+
staff review
We're committed to rigorous research, first-hand experience, and transparency in our rating methodology. We don't accept sponsored placements or allow partner compensation to impact our ratings. Learn more about how we rate providers.

Rebecca Palmer smiles for the camera
Headshot of Dave Schafer
Researched by
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 2/7/23

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Excellent value and customizable options

Verizon Fios TV offers an excellent value TV service. The customizable Your Fios plan is particularly attractive, but all tiers offer a lot of TV for the money. Add in outstanding internet, and it’s hard to go wrong with Verizon.


What we like

  • No contracts
  • Personalized channel lineup
  • Excellent fiber internet bundles
What we dislike

  • Limited availability
  • Pricey DVR storage
  • For TV-only customers, a Verizon router is still required

Our expert assessment

Value
4.5
Excellent value, especially with the customizable channel lineup

Verizon isn't the cheapest option for traditional TV—you can get TV service for less elsewhere. It’s also not the best in terms of channels per dollar—although it holds its own. However, the ability to personalize the Your Fios plan means you can get more of the channels you actually want without having to pony up for a more expensive plan. It's a fantastic feature, and relatively uncommon in the cable TV space.

Of course, if you do want all the channels, you can get that, too: the top-tier Most Fios plan comes with well over 400, which is one of the highest channel counts in the business.

Features
4.0
Tons of channels and a solid DVR make for a good experience

Verizon Fios TV comes with all the features you’d expect from a fiber company. It offers a $12/month DVR with 50 hours of storage, as well as a built-in Netflix app for when you want to change things up. You can add more storage and multi-room capabilities for an additional monthly fee (or for free, if you qualify for certain promotions).

Whether you have the basic DVR or one of the advanced options, you'll benefit from top-of-the-line features. The remote offers voice control, so you can simply tell it what you want to watch. Finally, the mobile app enables on-the-go streaming of your favorite channels—and it is surprisingly well rated. (1, 2)

Equipment and installation
3.5
Installation is a little pricey (unless you order online)

The Verizon Fios TV installation fee is $99, and there’s no self-install option. However, online ordering and promotions often waive this fee, so you can save some money on your first TV bill. Apart from that, the other major setup costs are the router and the DVR. You'll need the $18-per-month router if you don't already have Verizon Fios internet, and the company recommends against using your own equipment. For the DVR, the monthly cost is $12 but you may need to pay more depending whether you need additional set-top boxes and multi-room DVR capabilities.

The overall installation process is a little more involved than some other providers. Since this is a fiber service, you need a special box called an Optical Network Terminal (ONT) installed if you don’t already have one. That said, it is quick and painless for most.

Sports and premium channels
4.0
Flexible options for premium channels

Verizon Fios TV offers a reasonable number of sports and premium options. Fios has access to all the major professional sports, including NFL Network, MLB Network, and the various ESPN channels. We think sports fans will be plenty satisfied with the options here.

You can get two of the major premium channels (HBO Max, STARZ, SHOWTIME, Cinemax, and EPIX) in any combination you like, from one channel to all five. The more you bundle, the less you’ll pay for each. Getting all five is a solid deal at around $40 per month—that’s less than $10 per channel.

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Verizon Fios customer ratings overview

Verizon Fios
4.4
(32)
5 Star
50%
4 Star
41%
3 Star
9%
2 Star
0%
1 Star
0%
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Verizon Fios customers

K
Kimberlyfrom Slatington, PA
Verizon Fios Customer for Less than a year
Reviewed on: 9/15/2022
I think they can improve by providing more streaming services included in the package.
D
Dina from Liverpool , NY
Verizon Fios Customer for 8+ years
Reviewed on: 9/9/2022
There prices are kind of expensive hate their prompts when calling them
M
Michaelfrom Herndon, VA
Verizon Fios Customer for 8+ years
Reviewed on: 9/4/2022
The services and customer service is really good. If they need to improve on anything it will be their website, it is so bland.
M
Minkafrom West Hartford, CT
Verizon Fios Customer for 1+ years
Reviewed on: 9/2/2022
I am generally happy with the content provided.
C
Callifrom Bridgeville , PA
Verizon Fios Customer for 1+ years
Reviewed on: 8/31/2022
Its fine, i dont have a complaint. I only switched because it was cheaper than Comcast. I hate that they charge me for a wireless box
R
Reignfrom Fitzgerald, GA
Verizon Fios Customer for 1+ years
Reviewed on: 8/27/2022
It has great service fast speed as well
L
Leighfrom Washington, DC
Verizon Fios Customer for 8+ years
Reviewed on: 8/26/2022
Verizon has the best channel selection, wifi bandwidth and entertainment options. I rely appreciate the sports they always have. The movie selection is also terrific
Z
Zoefrom Cedar Grove , NJ
Verizon Fios Customer for 4+ years
Reviewed on: 8/18/2022
The cost is decent, but for the amount we use it it is not really worth it so we might cancel it. The content is good and there is plenty of news channels. There are good movies too.
J
Jacobfrom Marshall , IL
Verizon Fios Customer for 4+ years
Reviewed on: 8/16/2022
Love it great service
N
Nishaajfrom Midlothian, VA
Verizon Fios Customer for 1+ years
Reviewed on: 8/9/2022
I love Verizon FIOS because it's very good.
P
Patfrom New Milford, NJ
Verizon Fios Customer for 8+ years
Reviewed on: 8/9/2022
Fios has everything I need in a cable service. I use it to watch live sports, live shows, and recorded shows on DVR.
K
Kalenfrom Mechanicsburg, PA
Verizon Fios Customer for 1+ years
Reviewed on: 8/6/2022
Very user friendly, good customer service. And friendly pricing
R
Rammyfrom Centerville, VA
Verizon Fios Customer for 1+ years
Reviewed on: 8/5/2022
I think they have good service but also going downwards of poor customer service practice
L
Lorifrom Newark , DE
Verizon Fios Customer for 1+ years
Reviewed on: 8/1/2022
Verizon has dependable service that rarely has interruptions. The channel selections are good. The price they charge for the premium channels is outrageous and the basic channels are crap
F
Feleciafrom Richmond, VA
Verizon Fios Customer for 1+ years
Reviewed on: 7/28/2022
I love it
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Endnotes and sources
1. "Fios TV Mobile," App Store. Accessed 17 October 2022.2. "Fios TV Mobile," Google Play. Accessed 17 October 2022.