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Starlink internet reviews

Staff rating
Customer rating
Price: $110.00 - $135.00/moSpeed: 250 - 250 Mbps
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Researched by
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Reviewed by
Bri FieldAssigning Editor
Updated 3/17/23

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Speedy satellite internet that's still growing

Starlink has the fastest speed and lowest latency of any satellite internet service, but its availability and customer service lag behind competitors. While Starlink’s performance is impressive for satellite internet, it can’t compete with a traditional cable or fiber connection.

What we like

  • Fast speeds for satellite
  • Low latency
  • Reasonable pricing for satellite
What we dislike

  • High upfront equipment cost
  • Inconsistent performance and customer service
  • Lack of availability

Is Starlink the best satellite internet? Starlink internet review 2023 video thumbnail
Is Starlink the best satellite internet? Starlink internet review 2023
Our expert review of Starlink satellite internet
Source: Switchful YouTube

Our expert assessment

Best performance for its price among satellite providers

Where it’s already available, Starlink is a solid alternative to other satellite internet providers. Starlink offers one home internet service plan at a flat price just over $100 per month. Starlink aims to provide download speeds of 50–250 Mbps, with speeds varying based on location, network congestion, and other technical factors. That’s up to $2.27 Mbps of speed per dollar.

While it’s more expensive than many cable or fiber plans, this is a great value compared to other satellite internet providers. HughesNet doesn’t offer speeds anywhere near as high, although some of its plans are cheaper than Starlink’s. Viasat’s highest service tier offers up to 100 Mbps download speeds, but still can’t compete on speed or price.

Like HughesNet and Viasat, Starlink has limits on how much high-speed data you can use during peak hours (7:00 am to 11:00 pm). You can get around it by logging on overnight or buying additional gigabytes of high speed data through the app.

Starlink sets itself apart, though, by being the only satellite internet company to offer an internet option for RV travelers. It costs just $25 more than the regular residential plan but may have slower speeds in busy areas.

Higher speed and lower latency than the competition, but it lacks consistency

Starlink certainly can’t compete with a fiber connection, but it is more than capable of outperforming other satellite providers. Starlink’s stated performance goals are 50–250 Mbps download speed, 10–20 Mbps of upload speed, and 20–40 ms latency. These are much more ambitious goals than what HughesNet or Viasat could achieve with their geostationary satellites, but Starlink’s low-earth orbit satellite technology lets it perform beyond the limits of other satellite providers.

There are still issues with the service, though. On Downdetector, Starlink customers report suffering from occasional outages and slowdowns and speeds are slowing as more and more customers sign up. (1) The US FCC (Federal Communications Commission) has approved the launch of 7,500 more low-orbit satellites, though, so those average speeds could jump back up. (2)

According to Ookla’s satellite internet performance data from Q3 2023, Starlink outshines other satellite internet providers in terms of median download speed, upload speed, and latency. (3) Across the whole US, Starlink’s median download speed was 53 Mbps, down from about twice that the year before. That's still faster than HughesNet and Viasat, but about 100 Mbps slower than fixed broadband. While median download speed varied widely by location, it still remained within advertised ranges.

Starlink’s median upload speed (7.22 Mbps) was much higher than both HughesNet and Viasat. As expected, Starlink’s latency (67 ms) was remarkably lower than other satellite internet providers, but not as low as fixed broadband providers.

Equipment and installation
Upfront equipment costs are high, and you’ll have to install it yourself

Unlike other satellite internet providers, Starlink does not require or even offer professional installation. Instead, you will be sent a Starlink Kit that contains all the hardware you need to install a Starlink dish yourself. Although the kit comes with a satellite dish and a base, you may want to purchase a mount to place the dish above ground level for a clearer view of the sky.

If you need internet while traveling, you'll need Starlink's kit for RVs.

To install Starlink, download the app on your phone and follow the instructions to find an unobstructed view and complete the setup. The do-it-yourself installation is designed to be straightforward, but it can take several hours. If technical issues arise, you can turn to Starlink customer support or an unofficial online community for help.

Unlike HughesNet and Viasat, Starlink doesn’t offer a leasing option for its equipment. Instead, customers have to buy the basic Starlink Kit for a high upfront cost of $599. That averages to about $25 per month if you spread the cost over two years, and that's higher than you'll pay for Viasat or HughesNet equipment. For a high-performance Starlink kit that can handle both freezing weather and temperatures above 95 degrees Fahrenheit, the setup cost starts at $2,500 before taxes.

Customer experience
Tech-savvy customers with a do-it-yourself attitude will have the best experience with Starlink

Starlink’s customer support seems to be struggling to keep up with the needs of its growing customer base. Along with sometimes inconsistent speeds and connectivity issues, this is leading to mixed experiences with the service.

Elon Musk, CEO of Starling recently said delays were most common in highly populated areas, but rural areas were the best place for the service, anyway. (4) There have also been reports of long delays in receiving Starlink equipment due to the effects of the global chip shortage on production. (5) Some customers who pre-ordered Starlink kits have had to wait over a year to receive them and received few updates from the company (6), but you can look up your address using this Starlink map to find out what to expect.

Other internet providers tend to offer more customer support options and be more reachable than Starlink. Starlink’s website does offer a customer support FAQ section, but there is no public contact phone number or email address. To contact the company directly for assistance, you have to log in and send customer support a message. On the plus side, it is possible to find help elsewhere. Starlink has an enthusiastic community of users who post helpful videos on YouTube and answer questions on Reddit.

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Starlink customer ratings overview

5 Star
4 Star
3 Star
2 Star
1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Starlink customers

Marian from Madisonville , TX
Starlink Customer for Less than a year
Reviewed on: 2022-12-06
It' fast and worth the money monthly
Amir Khubanifrom Demarest, NJ
Starlink Customer for Less than a year
Reviewed on: 2022-09-11
It is very reliable, since I can use it without an actual connection. It is pretty expensive.
Briana from Boise, ID
Starlink Customer for 4+ years
Reviewed on: 2022-08-15
It's pretty good, though the box is a bit old and they tend to not be the best with tech support. Overall we're happy with it.
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