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Reviewed by

Bri FieldAssigning Editor

Updated 4/6/23

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Hyper-gig download speeds and improving customer service

Xfinity is a fantastic provider overall. It offers fast speeds, reliable service, and reasonable prices. Some plans still require contracts, and others still have data limits. Watch out for Xfinity’s hidden fees and spotty customer service record, but it may not be as bad as it once was.

What we like

Consistently fast speeds
Wide availability around the country
Competitive pricing, especially for budget plans

What we dislike

Data caps on slower plans (unless you pay more)
Inconsistent pricing and speed availability
Reputation for poor customer service

Xfinity internet review 2023 - best cable internet? video thumbnail — Our expert review of Xfinity internet service

Before digging too deep...

Make sure Xfinity is available in your area.

Savings tip: Xfinity often has sign-up promotions for first-time customers. Call 1-844-716-2783 to ask a rep about current deals and discounts.

Check deals

Our expert assessment

Value

4.0

Budget broadband internet plans are a great deal

Xfinity is generally a very good value, especially at the middle and lower tiers. In fact, it offers some of the best budget plans of any of the major internet service providers, with a 50 Mbps Internet Essentials plan for less than $20 per month and a 400 Mbps plan for $50 per month in some areas. Those plans have a data cap of 1.2 terabytes per month, which is disappointing but common among cable internet service providers (ISPs). Removing it costs an extra $30.

The 400 Mbps plan, which is about right for an average family, is also a great price. It rings in at about 36% of the national benchmark in its range. (1) That means you're paying just $0.18 per megabit, with plenty of megabits to go around.

Faster plans are available, but they are pretty pricey compared to the best fiber internet competitors we reviewed. Some areas can get speeds up to 2 Gbps, and others can get plans as fast as 6 Gbps. That is ludicrously fast, but it’s also really expensive. Most households don’t need those internet speeds unless they’re streaming a ton of 4K content at the same time or have 10 or more users, so we don’t recommend them for most households. They do come with unlimited data, though, so might still be worth it for some households.

Pricing details vary by location. Visit

Xfinity's website

or call 1-844-716-2783 to speak with a rep.

See pricing

Performance

5.0

Some of the best internet reliability we found

Xfinity internet performance is excellent. Its speeds are fast and reliable. In fact, in many markets, it has one of the fastest internet speeds around. The service is reliable and consistent. If outages occur, Xfinity is responsive and generally restores service within hours. Xfinity internet is also highly rated for speed (2), and research from the US Federal Communication Commission (FCC) scored it among the top for reliability (3).

Available speeds vary by location. Call 1-844-716-2783 to speak with a Xfinity rep or

go to its website.

Equipment and installation

3.0

Typical installation fees and Wi-Fi equipment

Xfinity internet offers the usual choice of professional and self-installation. The professional option is often more affordable than competitors, at $100. It's required if you haven't had Xfinity service at the address for more than 12 months. The self-install kit is free, though you may pay for shipping and handling. If you have trouble installing yourself, you can contact customer service for help but may face long hold times.

As for equipment, the Xfinity xFi gateway is fairly typical (and costs a fairly typical $14 per month). You can also add a Wi-Fi extender (and unlimited data) if you bump up to xFi Complete for about $15 per month for the first two years (and $25 per month starting in year 3). This is a bit steep for just the extender—you can grab an excellent Wi-Fi extender for right around $50. However, using Xfinity's equipment gives you unlimited data, and you qualify for a free upgrade after three years.

Read more about how internet bills work.

If you use your own equipment, unlimited data costs an extra $30 per month for lower tier plans, but is included for plans of at least 1 Gbps.

Equipment and installation options can vary widely depending on

Xfinity plans

available in your area.

View plans

Customer experience

3.5

Rapidly improving customer service scores

The Xfinity internet customer experience is kind of a mixed bag. On the one hand, you have reliable service, with the option for unlimited data if you want it. This makes for a great day-to-day experience.

On the other hand, Xfinity internet has a spotty customer service track record. Technically, it ranks above average on customer surveys (4). That said, we all remember the memes from a few years ago. While customer service seems to be improving (based on survey scores, at least), not everyone has a great experience, and we still see a lot of complaints about billing issues and miscommunication between the company and the techs it hires.

If you need to connect with the company, we recommend using its customer service portal and downloading the Xfinity app first before trying to reach reps by phone.

Visit Xfinity's website

or call 1-844-716-2783 for more information on contracts and money-back guarantees.

Go to provider

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We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

Xfinity customer ratings overview

Xfinity

4.1

(479)

5 Star

41%

4 Star

41%

3 Star

14%

2 Star

1 Star

Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Xfinity customers

Rockiefrom West Haven , UT

Xfinity Customer for 1+ years

Reviewed on: 5-8-2023

Xfinity values there customers opinions. The speed is lightning quick. I wouldn't change a thing.

Catherina from Wilsonville , OR

Xfinity Customer for 8+ years

Reviewed on: 5-8-2023

Reliability & speed is great but the price is surely a little steep. In all the years that I've been with Xfinity, I believe there's only once or twice that I had issues with the internet and needed help from the company. Overall I am pretty satisfied

Ryan from Bremerton, WA

Xfinity Customer for 1+ years

Reviewed on: 5-8-2023

It is a fast and reliable internet service that gives me the speed I want

Roshnifrom Chicago, IL

Xfinity Customer for Less than a year

Reviewed on: 5-7-2023

Xfinity had easy installation. It's cheap and is the best in town

Zoltan from Lagrange , IL

Xfinity Customer for 8+ years

Reviewed on: 5-6-2023

I find it very reliable. Reasonable pricing. The speeds are fast.

Peterfrom San Francisco, CA

Xfinity Customer for 8+ years

Reviewed on: 5-5-2023

Comcast is fast and reliable. It could be cheaper but that's the same for them all

Cindyfrom Rincon, GA

Xfinity Customer for 1+ years

Reviewed on: 5-5-2023

Xfinitys prices are great and the service is better than the other options I have. I don't think I'll change any time soon

Rickfrom Marietta, GA

Xfinity Customer for 8+ years

Reviewed on: 5-3-2023

I am satisfied with Xfinity, I have used them for over 20 years. My internet is 1 gig speed. The price is on a deal and is good at this time. they could improve by giving more warning if they decide to raise the the prices. They charged for equipment after a special ran out. I was neve told this which was frustrating.

Andrea from Elkhart, IN

Xfinity Customer for 4+ years

Reviewed on: 5-3-2023

I think they do pretty well the speed is good the reliability is pretty well and the value is good or as many TVs that we have connected to it.

Pamelafrom Midlothian , VA

Xfinity Customer for 1+ years

Reviewed on: 5-3-2023

Xfinity has good rates and good service

Dufffrom Sacramento, CA

Xfinity Customer for 8+ years

Reviewed on: 5-3-2023

Xfinity gives me a discount for bundling services.When problems arise they resolved in a timely manner.Prices are competitive.

Richardfrom Pompano Beach , FL

Xfinity Customer for 4+ years

Reviewed on: 5-2-2023

Xfinity is all good except price keeps going up.

Vonfrom San Jose, CA

Xfinity Customer for Less than a year

Reviewed on: 5-2-2023

Camfrom Shawnee , OK

Xfinity Customer for 1+ years

Reviewed on: 5-2-2023

It's a good Internet company but of course it's just like every other Internet company you're in bad weather again slower

Williamfrom Denver, CO

Xfinity Customer for 8+ years

Reviewed on: 5-1-2023

I have internet and cable with Xfinity and the price has gotten out of control at almost $200 per month. I don't even subscribe to any movie or streaming services. The internet is super slow and I'm actually to a different internet company later this month.

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Endnotes and sources

As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
1. "2022 Urban Rate Survey," FCC. Retrieved Dec. 7, 2022.2. "Speed Test Global Index," SpeedTest.net. Accessed 19 October, 2022.3. "Measuring Broadband America," Federal Communications Commission. Accessed 19 October 2022 4. "Internet Service Providers," American Customer Satisfaction Index. Accessed 19 October 2022.