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T-Mobile internet reviews

T-Mobile brand
Staff rating
Customer rating
Price: $50.00/moSpeed: 182 Mbps
staff review
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Headshot of Kathryn Casna
Researched by
Kathryn CasnaSenior Staff Writer
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 2/7/23

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Inexpensive high-speed internet with no contracts

T-Mobile provides an inexpensive 5G internet plan with no contract and decent speed, but not a lot of choices or professional installation.

What we like

  • One low price
  • No commitment
  • Relatively fast
What we dislike

  • Not widely available
  • No professional installation available
  • Inconsistent speeds
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Before digging too deep...
Make sure T-Mobile is available in your area.
Savings tip: T-Mobile often has sign-up promotions for first-time customers. Call 1-833-922-2124 to ask a rep about current deals and discounts.
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Our expert assessment

One plan, one very low price

T-Mobile 5G Home Internet comes in one download speed (182 Mbps), which is fast enough for a lot of people but slower than most cable plans (up to 1 Gbps) and fiber plans (up to 5 Gbps). The good news? T-Mobile’s plan includes unlimited data, but there may be slowdowns when the network is congested. It’ll cost you $50, which is $0.50 per Mbps, and about right for 5G plans. However, overall, 5G internet is super cheap compared to other kinds of broadband internet. The Federal Communications Commission (FCC) benchmarks similar broadband plans at $105.67/month, (1) which comes out to more than a dollar per Mbps!

Even better, if you’re already a T-Mobile customer with a qualifying Magenta plan, your rate is $25/month. If max download speeds of 100 Mbps works for you, T-Mobile 5G Home Internet is a pretty sweet deal, especially if you’re already a customer. But if you’re looking for more plan options, you won’t find them here.

Pricing details vary by location. Visit
T-Mobile's website
or call 1-833-922-2124 to speak with a rep.
See pricing
Faster than advertised, but awkwardly unpredictable

As with any fixed wireless internet provider, speeds fluctuate widely and can be affected by weather, terrain, peak hours, and more. That means you’ll rarely get a steady 100 Mbps. T-Mobile says you’ll likely see anywhere from 33 to 182 Mbps for download and 8 to 25 Mbps for upload. (2) But we think T-Mobile should toot its horn a little louder. Independent research shows speeds average out to around 119 Mbps for download and 16 Mbps for upload—both of which leave other wireless ISPs in the dust. (3)

Generally, 5G internet isn’t as fast as cable internet (up to 1,000 Mbps, or 1 Gbps) or fiber (up to 5 Gbps). But for most people, it’ll feel pretty zippy. Unfortunately, if you’re using your connection for gaming, the inconsistency could cause unpredictable, frustrating lags.

Available speeds vary by location. Call 1-833-922-2124 to speak with a T-Mobile rep or
go to its website.
Equipment and installation
You’ll need an app for that

T-Mobile uses a 5G gateway (included at no additional cost) to turn cell signal into Wi-Fi for your home. It’s strong enough to send signal about 30 feet away, depending on how many walls are in the way. It’s compatible with most mesh network extenders. Plus, you can create up to four separate networks, so you can create one for Airbnb guests or your least favorite roommate.

According to T-Mobile, installation should take around 15 minutes—if you have an Android or iOS phone and can download the T-Mobile internet app. If that doesn’t work out, you can call T-Mobile customer service and someone will help you get set up. If you don’t get cell signal or a landline at home, though, you’re going to have a rough day.

Equipment and installation options can vary widely depending on
T-Mobile plans
available in your area.
View plans
Customer experience
Award-winning customer service, but a lackluster guarantee

T-Mobile is fairly new to providing home internet, but it has a solid track record of providing great service to its mobile customers. Both contract and non-contract customers see the best service in the industry, according to J.D. Power. (4)

We don’t like T-Mobile’s short 15-day money-back guarantee, which doesn’t give you much time for a test drive. (We much prefer Starry’s 30-day guarantee.) Even worse, your countdown starts when T-Mobile ships your 5G Gateway, not when it arrives. If there are any shipping delays or it takes you a day or two to get set up, you’ll run out of testing time fast.

Visit T-Mobile's website
or call 1-833-922-2124 for more information on contracts and money-back guarantees.
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T-Mobile customer ratings overview

5 Star
4 Star
3 Star
2 Star
1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from T-Mobile customers

Carktdfrom Ewing, NJ
T-Mobile Customer for Less than a year
Reviewed on: 5-8-2023
I've been pretty happy with T-Mobile. Sometimes it slows down though, I don't know why.
Michaelfrom Wharton, TX
T-Mobile Customer for 1+ years
Reviewed on: 5-1-2023
It is very good. I tell all my friends about it and I've never had a problem. Best service in the world.
Tajiri from Bronx, NY
T-Mobile Customer for 8+ years
Reviewed on: 4-27-2023
I think it's a good idea to have internet in your home and tmoblie 5g you can
Lindsayfrom Clarksville, TN
T-Mobile Customer for Less than a year
Reviewed on: 4-22-2023
I'm new to T-Mobile and so far everything is great
Flora from Mattapan , MA
T-Mobile Customer for 1+ years
Reviewed on: 4-22-2023
I don't have any issues with my service. I'm happy
Rosefrom St Louis, MO
T-Mobile Customer for Less than a year
Reviewed on: 4-19-2023
The speed is great but it should be more affordable
Markfrom St.Louis, MO
T-Mobile Customer for Less than a year
Reviewed on: 4-16-2023
My T Mobile plan is very affordable. I rarely have any disruptions with my service. I use it mainly for streaming and school work. I don't have any thing negative to say.
Brittney from Atlanta , GA
T-Mobile Customer for 1+ years
Reviewed on: 4-15-2023
I think it works pretty well. The outages could be improved. Customer service is always on point and very apologetic. I will most likely end up switching.
Robert from Jacksonville , FL
T-Mobile Customer for Less than a year
Reviewed on: 4-12-2023
Tmobile has good speed. They have a good rate when you bundle with dish. Could have better customer service.
Donald from Waldron, AR
T-Mobile Customer for 1+ years
Reviewed on: 4-12-2023
T-Mobile has the best customer service representatives I've ever talked to! They have fantastic service and it's a very good price
Tristanfrom Clearwater, FL
T-Mobile Customer for Less than a year
Reviewed on: 4-6-2023
It's ok. I want them to expand. The service is quick. However, it cuts out a bit.
Dakotafrom Ottawa, IL
T-Mobile Customer for 1+ years
Reviewed on: 4-3-2023
You can't complain for the price, you get great service. The device is very easy to troubleshoot if there is a problem. Great for gaming.
Rafaelfrom Miami Beach, FL
T-Mobile Customer for 1+ years
Reviewed on: 4-3-2023
They are reliable, good costumer service, excellent speed. I have been a little surprised to tell you the truth
Ronnyfrom Bartlett, IL
T-Mobile Customer for 1+ years
Reviewed on: 4-1-2023
T-Mobile has been surprising good for me. No commplaints.
Ryanfrom Jamaica , NY
T-Mobile Customer for Less than a year
Reviewed on: 4-1-2023
The speed is not as good as the data plan on the phone.
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Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 12 December 2022.2. “Policies, Open Internet,” T-Mobile. Accessed 12 December 2022.3. “USA 5G Experience Report October 2021,” Opensignal. Accessed 12 December 2022.4. "Wireless Customer Care Satisfaction Declines as Staff Turnover Rises, J.D. Power Finds,” J.D. Power. Accessed 12 December 2022.