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T-Mobile internet reviews

T-Mobile brand
Staff rating
Customer rating
Price: $50.00/moSpeed: 182 Mbps
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Headshot of Kathryn Casna
Researched by
Kathryn CasnaSenior Staff Writer
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 2/7/23

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Inexpensive high-speed internet with no contracts

T-Mobile provides an inexpensive 5G internet plan with no contract and decent speed, but not a lot of choices or professional installation.

What we like

  • One low price
  • No commitment
  • Relatively fast
What we dislike

  • Not widely available
  • No professional installation available
  • Inconsistent speeds

Our expert assessment

One plan, one very low price

T-Mobile 5G Home Internet comes in one download speed (100 Mbps), which is fast enough for a lot of people but slower than most cable plans (up to 1 Gbps) and fiber plans (up to 5 Gbps). The good news? T-Mobile’s plan includes unlimited data, but there may be slowdowns when the network is congested. It’ll cost you $50, which is $0.50 per Mbps, and about right for 5G plans. However, overall, 5G internet is super cheap compared to other kinds of broadband internet. The Federal Communications Commission (FCC) benchmarks similar broadband plans at $105.67/month, (1) which comes out to more than a dollar per Mbps!

Even better, if you’re already a T-Mobile customer with a qualifying Magenta plan, your rate is $25/month. If max download speeds of 100 Mbps works for you, T-Mobile 5G Home Internet is a pretty sweet deal, especially if you’re already a customer. But if you’re looking for more plan options, you won’t find them here.

Faster than advertised, but awkwardly unpredictable

As with any fixed wireless internet provider, speeds fluctuate widely and can be affected by weather, terrain, peak hours, and more. That means you’ll rarely get a steady 100 Mbps. T-Mobile says you’ll likely see anywhere from 33 to 182 Mbps for download and 8 to 25 Mbps for upload. (2) But we think T-Mobile should toot its horn a little louder. Independent research shows speeds average out to around 119 Mbps for download and 16 Mbps for upload—both of which leave other wireless ISPs in the dust. (3)

Generally, 5G internet isn’t as fast as cable internet (up to 1,000 Mbps, or 1 Gbps) or fiber (up to 5 Gbps). But for most people, it’ll feel pretty zippy. Unfortunately, if you’re using your connection for gaming, the inconsistency could cause unpredictable, frustrating lags.

Equipment and installation
You’ll need an app for that

T-Mobile uses a 5G gateway (included at no additional cost) to turn cell signal into Wi-Fi for your home. It’s strong enough to send signal about 30 feet away, depending on how many walls are in the way. It’s compatible with most mesh network extenders. Plus, you can create up to four separate networks, so you can create one for Airbnb guests or your least favorite roommate.

According to T-Mobile, installation should take around 15 minutes—if you have an Android or iOS phone and can download the T-Mobile internet app. If that doesn’t work out, you can call T-Mobile customer service and someone will help you get set up. If you don’t get cell signal or a landline at home, though, you’re going to have a rough day.

Customer experience
Award-winning customer service, but a lackluster guarantee

T-Mobile is fairly new to providing home internet, but it has a solid track record of providing great service to its mobile customers. Both contract and non-contract customers see the best service in the industry, according to J.D. Power. (4)

We don’t like T-Mobile’s short 15-day money-back guarantee, which doesn’t give you much time for a test drive. (We much prefer Starry’s 30-day guarantee.) Even worse, your countdown starts when T-Mobile ships your 5G Gateway, not when it arrives. If there are any shipping delays or it takes you a day or two to get set up, you’ll run out of testing time fast.

We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

T-Mobile customer ratings overview

5 Star
4 Star
3 Star
2 Star
1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from T-Mobile customers

Joefrom Marshall , TX
T-Mobile Customer for 4+ years
Reviewed on: 2022-12-01
T mobile 5g home internet is very great reliable and reasonable
Fredrickfrom Las Vegas, NV
T-Mobile Customer for Less than a year
Reviewed on: 2022-11-30
T-Mobile 5G Home Internet works very well and I like it.
Antoinefrom Durham , NC
T-Mobile Customer for 1+ years
Reviewed on: 2022-11-25
I find it very good. Great service and great networking. Can't ask for anything better.
Jasminefrom Commack , NY
T-Mobile Customer for 4+ years
Reviewed on: 2022-11-21
When it comes to T-Mobile they are the best service out there I have not had a problem with their things everything works fine and then their 5G capability is amazing
Jeremiah from San Antonio, TX
T-Mobile Customer for 1+ years
Reviewed on: 2022-11-20
I'm happy with t mobile. Much better than my last internet plan
Joefrom Hewitt, NJ
T-Mobile Customer for Less than a year
Reviewed on: 2022-11-20
very few problems
Chanjia from Pauline, SC
T-Mobile Customer for 1+ years
Reviewed on: 2022-11-18
It's really good
Jamesfrom Black Mountain, NC
T-Mobile Customer for Less than a year
Reviewed on: 2022-11-16
It is fast and reliable at a good price.
Jeffreyfrom Bronx, NY
T-Mobile Customer for 1+ years
Reviewed on: 2022-11-11
I'm still getting used to it but so far there is nothing needed to improve
Iris from Parkville, MD
T-Mobile Customer for 4+ years
Reviewed on: 2022-11-04
I think it works well. It can improve on speed
Dawnfrom Mattawan, MI
T-Mobile Customer for Less than a year
Reviewed on: 2022-10-27
I love my service no complaints
Sharon from New Britain , CT
T-Mobile Customer for Less than a year
Reviewed on: 2022-10-24
I only have had Tmobile home internet for a short period of time but so far have had no complaints
Laurence from Chicago , IL
T-Mobile Customer for Less than a year
Reviewed on: 2022-10-22
I've only had it a short time, but, so far everything is going well. No lagging. Clear connection.
Susan from Duluth, MN
T-Mobile Customer for 4+ years
Reviewed on: 2022-10-20
Price is exceptionally low (I'm a disabled senior), Customer Service efficient and professional. Improve with a couple of their retail shops as lines due to long lines
Sincerefrom Silver Spring, MD
T-Mobile Customer for Less than a year
Reviewed on: 2022-10-19
I have been pleasantly surprised by T-Mobile. I didn't really know what to expect.
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Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 12 December 2022.2. “Policies, Open Internet,” T-Mobile. Accessed 12 December 2022.3. “USA 5G Experience Report October 2021,” Opensignal. Accessed 12 December 2022.4. "Wireless Customer Care Satisfaction Declines as Staff Turnover Rises, J.D. Power Finds,” J.D. Power. Accessed 12 December 2022.