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AT&T internet reviews

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Staff rating
Customer rating
Price: $55.00 - $180.00/moSpeed: 50Mbps - 5000MbpsChannels: 340+DVR storage hours: 20
staff review
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Researched by
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Reviewed by
Updated 2/10/23

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Some of the best value for fiber internet

AT&T offers one of the best values in internet service—fast fiber internet speeds at reasonable prices, plus some of the best support in the business and rock-solid reliability. With no contracts, no data caps, and no monthly equipment fee, AT&T is one of the best home internet providers we tested.

What we like

  • Competitive fiber plans
  • Solid customer support
  • Excellent reliability
What we dislike

  • Expensive installation fees
  • Higher monthly prices than some competitors
  • Few TV bundling options

AT&T internet review 2023—Best of the best? video thumbnail
AT&T internet review 2023—Best of the best?
Our expert review of AT&T internet
Source: Switchful YouTube
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Before digging too deep...
Make sure AT&T is available in your area.
Savings tip: AT&T often has sign-up promotions for first-time customers. Call 1-833-804-1770 to ask a rep about current deals and discounts.
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Our expert assessment

Fiber internet is a great deal

The AT&T fiber plans represent an excellent value proposition. The speeds are competitive, and the prices at any given tier are lower than nearly every other provider. One exception, Xfinity, offers slightly cheaper gig plans in some markets. Another, Google Fiber, offers $10 less on gigabit speeds. However, AT&T is more likely to be available in areas that have cable internet from Spectrum and Cox, and we think AT&T fiber is usually the better deal.

For the money with AT&T, you get outstanding download speeds and excellent upload speeds. And with unlimited data on fiber internet plans, you can actually use your gigabit connection without worry.

Some legacy customers may have DSL internet from AT&T. The most affordable AT&T plan is more than $50 per month, but this can either be basic DSL (speeds up to 75 Mbps) or the excellent, fiber-based Internet 300. If you can get only AT&T fixed wireless, you’ll pay higher prices, face data caps, and suffer through 1 Mbps upload speeds. Other providers just offer much better deals on plans in these tiers.

Pricing details vary by location. Visit
AT&T's website
or call 1-833-804-1770 to speak with a rep.
See pricing
Fast, reliable speeds any time of day

AT&T claims 99% reliability (1) for its fiber internet service, and that’s pretty accurate in our experience. In fact, over several years of constant daily use in a packed house (two people working from home, two kids doing schoolwork, lots of streaming video and calls), we haven’t had a single major disruption. This is a marked contrast to our previous provider.

Additionally, speeds are consistent, with little variation based on the time of day, activity, or even the particular speed test used. Its median download speeds are slightly slower than its cable and fiber internet competitors, but only by a matter of milliseconds (2). This all adds up to a great experience where the service “just works,” and nobody ever really needs to wonder if they’ll be able to do what they need to do.

It's also worth mentioning that because AT&T fiber internet uses fiber-optic cables, upload speeds are equal to download speeds. That means you can upload huge files in seconds, video chat, live stream game play, and more without a hiccup.

Available speeds vary by location. Call 1-833-804-1770 to speak with a AT&T rep or
go to its website.
Equipment and installation
Free equipment and free self-installs for fiber internet

AT&T fiber internet installation is about as simple as it gets. You have two options: a $99 professional installation by an AT&T technician or a DIY self-install kit.

If you can get only DSL with AT&T, the equipment is still free but you'll be charged a $49 activation fee. If you don't want to self-install, you can have a pro come out for an additional $99.

The self-install is very easy and comes with clear instructions, so we’d recommend that for pretty much everyone. Activation and configuration of your Wi-Fi network are handled through the simple AT&T Smart Home Manager app, so you don’t even need to log into the router settings page like with some other providers.

It is worth noting that both of these charges are a bit higher than what the competition charges. CenturyLink doesn’t charge for self-installation, for example, while Xfinity charges only $89.99 for a professional install.

That said, if you do need a professional to come out, you can count on fast and friendly service. We’ve personally had techs out on a couple of occasions and were happy with the experience.

Learn more about whether you need a professional installation.

Finally, the AT&T wireless gateway is surprisingly nice. Called AT&T Smart Wi-Fi, it’s super simple to set up, provides solid range, and looks decent on a desk. Compared to the routers and gateways provided by some other providers, this one’s a breath of fresh air.

Equipment and installation options can vary widely depending on
AT&T plans
available in your area.
View plans
Customer experience
Better customer service, with more options

Internet providers have traditionally had a terrible reputation for customer service, but AT&T scores above average with national rating organizations like the American Customer Satisfaction Index (ACSI). These ratings have improved over the last few years, which is encouraging.

AT&T offers several options for getting help:

The support site also has lots of information available. It’s easy to use, and if you do need more help, the options involving service reps usually get a quick, friendly response. While it’s not perfect 100% of the time, AT&T customer support tends to be better than average.

AT&T makes it easy to stay connected away from home, too. Subscribers get access to a nationwide network of free Wi-Fi hotspots. Since AT&T offers mobile phone service in addition to internet, you'll be able to log on in from almost anywhere.

Visit AT&T's website
or call 1-833-804-1770 for more information on contracts and money-back guarantees.
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We stand by the validity of our reviews and are committed to transparency: Our team uses consumer sentiment software to source customer reviews, which are entirely unique to this website. Reviewers attest to being current customers of the providers they review and are not incentivized to speak positively or negatively about their experience. We do not alter the reviews in any way. Learn more about how we source reviews.

AT&T customer ratings overview

5 Star
4 Star
3 Star
2 Star
1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from AT&T customers

Tinafrom Universal City , TX
AT&T Customer for 1+ years
Reviewed on: 5-8-2023
I'm happy with AT&T but I would like them to improve speeds during peak hours
Davidfrom Austin, TX
AT&T Customer for 8+ years
Reviewed on: 5-7-2023
I think that AT&T has room for improvement. It has almost an annoying habit of not working when it's needed the most. But when it does work it struggles
Lisafrom San Antonio , TX
AT&T Customer for 8+ years
Reviewed on: 5-7-2023
AT&T has provided standard reliable service for both Internet and mobile use. The only improvement I would suggest is to work on a stronger signal for Wi-Fi home use as it has been very unreliable of late.
Diannefrom Sacramento, CA
AT&T Customer for 4+ years
Reviewed on: 5-6-2023
I like the services of AT&T for TV/internet. Its fast, and the cost for the services are reasonable. They can improve by not making sneaky price hikes. The streaming could be less laggy as well.
Karlafrom San Antonio, TX
AT&T Customer for 1+ years
Reviewed on: 5-6-2023
No issues whatsoever with att. It's great
Martha E Jonesfrom Woodbury , MN
AT&T Customer for 4+ years
Reviewed on: 5-6-2023
Really good service and fast network
Deborahfrom Conley, GA
AT&T Customer for 8+ years
Reviewed on: 5-6-2023
I don't have many issues with the internet. It works well and the speed is pretty good.
Carolynfrom La Mesa , CA
AT&T Customer for 8+ years
Reviewed on: 5-5-2023
Gives fast & reliable service & download speeds, with rare outages. The quality of the internet is great, but the price plans aren't flexible enough. Paying way too much for just basic internet
Doritfrom Madison, WI
AT&T Customer for 4+ years
Reviewed on: 5-5-2023
My service is rarely interrupted and then it's never for very long. It can take awhile to reach an actual person when I contact customer service.
Alanfrom Lompoc, CA
AT&T Customer for 4+ years
Reviewed on: 5-5-2023
Signal to be improved but other than thant all good
Jacquelinefrom Highland , MI
AT&T Customer for 1+ years
Reviewed on: 5-4-2023
They have excellent customer service when ever I go into the store and speak with someone. They are always up to date with the best new technology and have awesome promotions. They could handle switching accounts and trade Ins a little better at least the store I go to
Kalif from Charleroi , PA
AT&T Customer for 1+ years
Reviewed on: 5-3-2023
AT&T is a pretty good service. Had it for awhile and never been a problem. Most likely will have for a long time
Arnoldfrom Charlotte , NC
AT&T Customer for 8+ years
Reviewed on: 5-3-2023
I have a gig which meets my needs. It does at time stall at certain times of the day. I find it is the best I can do for now.
Bobfrom Fort Lauderdale, FL
AT&T Customer for 1+ years
Reviewed on: 5-2-2023
Very fast and reliable. When I need assistance they come instantly. Sometimes I lose power at night so my internet goes away.
Jamesfrom Cartersville , GA
AT&T Customer for 8+ years
Reviewed on: 5-2-2023
The value of AT&t is great because we get a special rate through my work. That alone makes me never want to switch. The reliability for service is excellent but the speed reliability is terrible and never consistent. Consistent speeds needs improvement.
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Endnotes and sources
(1) "Internet," AT&T. Accessed August 2, 2022.(2) "Fastest Providers," Speedtest.net. Accessed Dec. 9, 2022.