Staff rating

4.5

Customer rating

4.1

(351)

Plans starting at $55.00

Download speeds up to 5000Mbps

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Staff rating

2.5

Customer rating

4.6

(3)

Plans starting at $110.00

Download speeds up to 250 Mbps

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Staff rating

4.5

Some of the best value for fiber internet

AT&T offers one of the best values in internet service—fast fiber internet speeds at reasonable prices, plus some of the best support in the business and rock-solid reliability. With no contracts, no data caps, and no monthly equipment fee, AT&T is one of the best home internet providers we tested.

What we like

Competitive fiber plans
Solid customer support
Excellent reliability

What we dislike

Expensive installation fees
Higher monthly prices than some competitors
Few TV bundling options

See full review

Staff rating

2.5

Speedy satellite internet that's still growing

Starlink has the fastest speed and lowest latency of any satellite internet service, but its availability and customer service lag behind competitors. While Starlink’s performance is impressive for satellite internet, it can’t compete with a traditional cable or fiber connection.

What we like

Fast speeds for satellite
Low latency
Reasonable pricing for satellite

What we dislike

High upfront equipment cost
Inconsistent performance and customer service
Lack of availability

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Value

4.0

Fiber internet is a great deal

The AT&T fiber plans represent an excellent value proposition. The speeds are competitive, and the prices at any given tier are lower than nearly every other provider. One exception, Xfinity, offers slightly cheaper gig plans in some markets. Another, Google Fiber, offers $10 less on gigabit speeds. However, AT&T is more likely to be available in areas that have cable internet from Spectrum and Cox, and we think AT&T fiber is usually the better deal.

For the money with AT&T, you get outstanding download speeds and excellent upload speeds. And with unlimited data on fiber internet plans, you can actually use your gigabit connection without worry.

Some legacy customers may have DSL internet from AT&T. The most affordable AT&T plan is more than $50 per month, but this can either be basic DSL (speeds up to 75 Mbps) or the excellent, fiber-based Internet 300. If you can get only AT&T fixed wireless, you’ll pay higher prices, face data caps, and suffer through 1 Mbps upload speeds. Other providers just offer much better deals on plans in these tiers.

Value

2.0

Best performance for its price among satellite providers

Where it’s already available, Starlink is a solid alternative to other satellite internet providers. Starlink offers one home internet service plan at a flat price just over $100 per month. Starlink aims to provide download speeds of 50–250 Mbps, with speeds varying based on location, network congestion, and other technical factors. That’s up to $2.27 Mbps of speed per dollar.

While it’s more expensive than many cable or fiber plans, this is a great value compared to other satellite internet providers. HughesNet doesn’t offer speeds anywhere near as high, although some of its plans are cheaper than Starlink’s. Viasat’s highest service tier offers up to 100 Mbps download speeds, but still can’t compete on speed or price.

Like HughesNet and Viasat, Starlink has limits on how much high-speed data you can use during peak hours (7:00 am to 11:00 pm). You can get around it by logging on overnight or buying additional gigabytes of high speed data through the app.

Starlink sets itself apart, though, by being the only satellite internet company to offer an internet option for RV travelers. It costs just $25 more than the regular residential plan but may have slower speeds in busy areas.

Performance

5.0

Fast, reliable speeds any time of day

AT&T claims 99% reliability (1) for its fiber internet service, and that’s pretty accurate in our experience. In fact, over several years of constant daily use in a packed house (two people working from home, two kids doing schoolwork, lots of streaming video and calls), we haven’t had a single major disruption. This is a marked contrast to our previous provider.

Additionally, speeds are consistent, with little variation based on the time of day, activity, or even the particular speed test used. Its median download speeds are slightly slower than its cable and fiber internet competitors, but only by a matter of milliseconds (2). This all adds up to a great experience where the service “just works,” and nobody ever really needs to wonder if they’ll be able to do what they need to do.

It's also worth mentioning that because AT&T fiber internet uses fiber-optic cables, upload speeds are equal to download speeds. That means you can upload huge files in seconds, video chat, live stream game play, and more without a hiccup.

Performance

3.0

Higher speed and lower latency than the competition, but it lacks consistency

Starlink certainly can’t compete with a fiber connection, but it is more than capable of outperforming other satellite providers. Starlink’s stated performance goals are 50–250 Mbps download speed, 10–20 Mbps of upload speed, and 20–40 ms latency. These are much more ambitious goals than what HughesNet or Viasat could achieve with their geostationary satellites, but Starlink’s low-earth orbit satellite technology lets it perform beyond the limits of other satellite providers.

There are still issues with the service, though. On Downdetector, Starlink customers report suffering from occasional outages and slowdowns and speeds are slowing as more and more customers sign up. (1) The US FCC (Federal Communications Commission) has approved the launch of 7,500 more low-orbit satellites, though, so those average speeds could jump back up. (2)

According to Ookla’s satellite internet performance data from Q3 2023, Starlink outshines other satellite internet providers in terms of median download speed, upload speed, and latency. (3) Across the whole US, Starlink’s median download speed was 53 Mbps, down from about twice that the year before. That's still faster than HughesNet and Viasat, but about 100 Mbps slower than fixed broadband. While median download speed varied widely by location, it still remained within advertised ranges.

Starlink’s median upload speed (7.22 Mbps) was much higher than both HughesNet and Viasat. As expected, Starlink’s latency (67 ms) was remarkably lower than other satellite internet providers, but not as low as fixed broadband providers.

Equipment and installation

4.0

Free equipment and free self-installs for fiber internet

AT&T fiber internet installation is about as simple as it gets. You have two options: a $99 professional installation by an AT&T technician or a DIY self-install kit.

If you can get only DSL with AT&T, the equipment is still free but you'll be charged a $49 activation fee. If you don't want to self-install, you can have a pro come out for an additional $99.

The self-install is very easy and comes with clear instructions, so we’d recommend that for pretty much everyone. Activation and configuration of your Wi-Fi network are handled through the simple AT&T Smart Home Manager app, so you don’t even need to log into the router settings page like with some other providers.

It is worth noting that both of these charges are a bit higher than what the competition charges. CenturyLink doesn’t charge for self-installation, for example, while Xfinity charges only $89.99 for a professional install.

That said, if you do need a professional to come out, you can count on fast and friendly service. We’ve personally had techs out on a couple of occasions and were happy with the experience.

Learn more about whether you need a professional installation.

Finally, the AT&T wireless gateway is surprisingly nice. Called AT&T Smart Wi-Fi, it’s super simple to set up, provides solid range, and looks decent on a desk. Compared to the routers and gateways provided by some other providers, this one’s a breath of fresh air.

Equipment and installation

2.5

Upfront equipment costs are high, and you’ll have to install it yourself

Unlike other satellite internet providers, Starlink does not require or even offer professional installation. Instead, you will be sent a Starlink Kit that contains all the hardware you need to install a Starlink dish yourself. Although the kit comes with a satellite dish and a base, you may want to purchase a mount to place the dish above ground level for a clearer view of the sky.

If you need internet while traveling, you'll need Starlink's kit for RVs.

To install Starlink, download the app on your phone and follow the instructions to find an unobstructed view and complete the setup. The do-it-yourself installation is designed to be straightforward, but it can take several hours. If technical issues arise, you can turn to Starlink customer support or an unofficial online community for help.

Unlike HughesNet and Viasat, Starlink doesn’t offer a leasing option for its equipment. Instead, customers have to buy the basic Starlink Kit for a high upfront cost of $599. That averages to about $25 per month if you spread the cost over two years, and that's higher than you'll pay for Viasat or HughesNet equipment. For a high-performance Starlink kit that can handle both freezing weather and temperatures above 95 degrees Fahrenheit, the setup cost starts at $2,500 before taxes.

Customer experience

5.0

Better customer service, with more options

Internet providers have traditionally had a terrible reputation for customer service, but AT&T scores above average with national rating organizations like the American Customer Satisfaction Index (ACSI). These ratings have improved over the last few years, which is encouraging.

AT&T offers several options for getting help:

Twitter
Facebook
Online chat (scroll all the way to the bottom)
Telephone support (800-288-2020)
Online support site

The support site also has lots of information available. It’s easy to use, and if you do need more help, the options involving service reps usually get a quick, friendly response. While it’s not perfect 100% of the time, AT&T customer support tends to be better than average.

AT&T makes it easy to stay connected away from home, too. Subscribers get access to a nationwide network of free Wi-Fi hotspots. Since AT&T offers mobile phone service in addition to internet, you'll be able to log on in from almost anywhere.

Customer experience

2.5

Tech-savvy customers with a do-it-yourself attitude will have the best experience with Starlink

Starlink’s customer support seems to be struggling to keep up with the needs of its growing customer base. Along with sometimes inconsistent speeds and connectivity issues, this is leading to mixed experiences with the service.

Elon Musk, CEO of Starling recently said delays were most common in highly populated areas, but rural areas were the best place for the service, anyway. (4) There have also been reports of long delays in receiving Starlink equipment due to the effects of the global chip shortage on production. (5) Some customers who pre-ordered Starlink kits have had to wait over a year to receive them and received few updates from the company (6), but you can look up your address using this Starlink map to find out what to expect.

Other internet providers tend to offer more customer support options and be more reachable than Starlink. Starlink’s website does offer a customer support FAQ section, but there is no public contact phone number or email address. To contact the company directly for assistance, you have to log in and send customer support a message. On the plus side, it is possible to find help elsewhere. Starlink has an enthusiastic community of users who post helpful videos on YouTube and answer questions on Reddit.

Endnotes and sources

(1) "Internet," AT&T. Accessed August 2, 2022.(2) "Fastest Providers," Speedtest.net. Accessed Dec. 9, 2022.

Endnotes and sources

1. "User reports indicate no current problems at Starlink," Downdetector. Accessed 12 Dec 2022.2. "FCC Partially Grants SpaceX Gen2 Broadband Satellite Application," FCC. Accessed 12 Dec 2022.3. "Starlink Speeds Dipped Slightly During Q3 2022 as the Space Race Heats up,” Ookla. Accessed 12 Dec 2022.4. "ELON MUSK FINALLY ADDRESSES THE STARLINK WAIT LIST!!!," Ronan's Videos. Accessed 12 Dec 2022.5. "SpaceX's president says liquid oxygen shortages are making it harder to launch rockets — and that people should email her if they have any spare," Business Insider. Accessed 6 June 2022.6. "Some Starlink customers say SpaceX's customer service is 'non-existent' nearly 1 year after paying a $100 deposit and receiving no updates," Business Insider. Accessed 6 June 2022.

AT&T

4.0

(351)

5 Star

40%

4 Star

39%

3 Star

14%

2 Star

1 Star

Kathleenfrom San Diego, CA

AT&T Customer for 1+ years

Reviewed on: 2022-07-18

Everyone can improve. My service is ok but the inconsisting of the pricing is terrible. Customer service is something else. Can never get anyone that you have talked to before

Christinefrom Houston, TX

AT&T Customer for 8+ years

Reviewed on: 2022-07-07

The internet service is generally reliable. The reliability has improved in recent years. The service when contacted is not good. The sales people, service people, and service techs do not communicate.

Anonymous

AT&T Customer for 8+ years