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Cox Communications vs. HughesNet vs. Windstream Communications Internet plan comparison


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Researched by
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Reviewed by
Bri FieldAssigning Editor
Updated 6/24/24

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Cox
Staff rating
3.6
Customer rating
4.1
(122)

  • Plans starting at $20.00
  • Download speeds up to 2 Gbps
HughesNet brand
Staff rating
3.8
Customer rating
3.1
(13)

  • Plans starting at $49.99
  • Download speeds up to 25 Mbps
Windstream Communications brand
Staff rating
3.6
Customer rating
4.0
(22)

  • Plans starting at $39.99
  • Download speeds up to 100 Mbps
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Cox
Staff rating
3.6

Low starting prices and reliable internet speeds

Cox provides a great customer experience and reliable speeds, but you’ll spend more for higher-speed plans, extra data, and add-ons.

What we like

  • Plan variety and options
  • Great customer experience
  • Generous, unthrottled data cap
What we dislike

  • Expensive plans
  • Steep data overages
  • So-so availability
Savings tip: Cox often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
HughesNet brand
Staff rating
3.8

Affordable, high-quality satellite internet in remote areas

HughesNet has the cheapest broadband satellite internet plans, with speeds up to 100 Mbps and unlimited data. HughesNet is powered by Jupiter 3, which it touts as the world's largest and most advanced communications satellite. HughesNet offers affordable, high-quality satellite internet, perfect for households and rural areas. HughesNet is available in small towns and places off the beaten path. You can usually sign up for HughesNet in areas where cable and fiber internet aren't available.

What we like

  • Affordable satellite internet
  • Wide availability
  • Unlimited data available
What we dislike

  • Price may increase
  • Two-year contract
Savings tip: HughesNet often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Windstream Communications brand
Staff rating
3.6

Great rural internet provider, with some room to improve on customer service

Kinetic by Windstream aims to bring better internet to rural and remote areas. While it offers one of the best values in internet service anywhere, it’s hampered by a mediocre customer experience.

What we like

  • Good rural coverage
  • No data caps
  • No contracts
What we dislike

  • Limited fiber availability
  • So-so customer service
Savings tip: Windstream Communications often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Cox
Value
3.0
Good budget plans, but you’ll pay high prices for top speeds

Cox plans range from around $0.60/Mbps for low-speed plans to around $0.10/Mbps for the fastest plan, which is more expensive than other cable internet providers. The good news? Cox has more lower-speed plan options, so if your internet budget tops out at $50 a month, Cox might be your new best friend. At speeds of 200 Mbps and above, however, Cox loses the price war.

What you get for the money is pretty good. All plans have a 1.25 TB data cap (unless you pay an extra $50 per month for unlimited), but that’s more than most people need. And unlike providers where unlimited comes standard, Cox won’t throttle your speed if you get a little data-hungry. Just beware of overage charges (which can really add up) if you go over the limit.

Pricing details vary by location. Visit
Cox's website
or call 1-844-719-0028 to speak with a rep.
See pricing
HughesNet brand
Value
3.5
Affordable satellite internet plans with speeds up to 100 Mbps

HughesNet offers fast speeds at an affordable price. In some areas, HughesNet offers up to 100 Mbps download speeds and unlimited standard data.

HughesNet offers three satellite internet plans, all with unlimited data: Select, Elite, and Fusion:

  • HughesNet Select is a great choice for small households. Get speeds up to 50 Mbps, depending on the area you're in. You'll receive 100 GB of Priority Data. This should be enough for a small household to browse the internet, listen to music, stream podcasts, and stream HD video.
  • HughesNet Elite is a good choice for households who get online a lot. You get speeds up to 100 Mbps, depending on availability in your area. You also get 200 GB of Priority Data. This is perfect for doing video conferencing or doing light, turn-based video games online.
  • HughesNet Fusion is the fastest and most responsive internet that HughesNet offers. You get speeds up to Mbps and 200 GB of Priority Data. You should be able to stream HD video and play multi-player online video games in real-time.

If you regularly get online and use the internet for work or gaming, we highly recommend the HughesNet Fusion. With this plan, you get more reliable, constant internet because it taps into wireless networks for some online activities.

We love that when you sign up for a HughesNet plan, you get mesh Wi-Fi nodes to help eliminate internet dead zones in your home and ensure your household can get online at the same time. You can get these professionally installed with your HughesNet system, so they're placed in the best possible places to maximize their effectiveness.

Pricing details vary by location. Visit
HughesNet's website
or call 1-833-804-4974 to speak with a rep.
See pricing
Windstream Communications brand
Value
3.5
Kinetic by Windstream is one of the best values in internet service today

Windstream’s Kinetic internet service offers a surprisingly strong value. Prices are competitive—in fact, the 1 gig plan ties Google Fiber as the most affordable option we’ve seen for gigabit download speed. They both cost just over 50% of the national benchmark for similar plans (1).

The advertised prices are for a 12-month introductory period and will increase in the range of about $15 after the first year. This practice of second-year price hikes used to be the norm, but the best fiber internet providers we review have abandoned the practice.

Overall, Windstream represents one of the best values in home internet if you can get fiber. It's also a good deal if you can get only DSL, but your speeds will be much slower.

Pricing details vary by location. Visit
Windstream Communications's website
or call 1-833-970-0802 to speak with a rep.
See pricing
Cox
Performance
4.5
Speeds are very reliable, but expect minor slowdowns at peak times

Generally, Cox delivers the speeds it says it does, sometimes even a bit higher—though the speed you experience also depends on lots of factors, such as the equipment you’re using and your distance from the router.

Cox specializes in cable internet, which is faster than DSL and satellite, but slower and less reliable than fiber. It’s also typically cheaper and more reliable than wireless internet. The US Federal Communication Commission, in fact, says actual speeds from Cox are faster than advertised and nearly identical to competitor Optimum. Those speeds are stable, too. The report found slowdowns less than 5% of the time. (1) However, cable internet is known to be slower during peak usage times because you and your neighbors are all using the same street lines.

Available speeds vary by location. Call 1-844-719-0028 to speak with a Cox rep or
go to its website.
HughesNet brand
Performance
4.0
100 Mbps speed is great, but performance depends on many factors

With any satellite internet provider, performance will depend on individual factors, including your location and how well your dish is positioned. There are also factors beyond your control, such as bad weather and occasional outages. Cable or fiber connections tend to be faster and more dependable, while satellite connections have slower speeds and higher latency due to the long distance between your home and the satellite overhead.

According to data from Ookla, HughesNet’s median download speed in Q4 of 2021 was almost exactly accurate with speeds advertised.

Available speeds vary by location. Call 1-833-804-4974 to speak with a HughesNet rep or
go to its website.
Windstream Communications brand
Performance
5.0
Excellent performance for rural internet, particularly compared to competitors

Kinetic by Windstream is a fiber and DSL internet service. Normally, that would mean two sides to the performance story—excellent speed, reliability, and consistency with fiber, and then DSL. That’s technically true of Windstream, but there’s a big “but” to consider.

The “but” is that Windstream is primarily targeted at rural areas, where other internet options may be limited to satellite or even dial-up (yes, that’s still a thing). In these markets, the Kinetic service can actually be a breath of fresh air—including its DSL. Plus, there are no data caps to worry about, which is a major limitation with satellite. Finally, the fiber performance is excellent, with speeds up to 2 gigs.

Available speeds vary by location. Call 1-833-970-0802 to speak with a Windstream Communications rep or
go to its website.
Cox
Equipment and installation
3.5
Rent a Gateway or bring your own networking equipment

Cox’s Panoramic Wi-Fi Gateway ($13/month to rent) is a modem and router in one, and you can purchase (but not rent) additional Wi-Fi pods ($129.99 each) that plug into a regular power outlet to reduce dead spots in your home. Because these pods can be used only with Cox, they're only an ideal solution if you plan to be with Cox for several years. The good news is Cox is also compatible with tons of other modems and routers, so you could save a few bucks while using your own gear.

With Cox, a self-installation kit is free. But if getting set up on your own makes you sweat, a Cox professional can install it for $100... but that installation cost goes up if your home isn’t already wired up and ready to go. They’ll ensure cabling makes it from the street into your home, but you might need to hire a contractor or handyman to run wires to a specific room.

Equipment and installation options can vary widely depending on
Cox plans
available in your area.
View plans
HughesNet brand
Equipment and installation
4.0
Easy professional installation and good equipment prices

When you sign up for HughesNet, you can decide to either lease or purchase equipment from the company. Usually, the cost for leasing equipment is around $20 per month and purchasing is around $450. Purchasing equipment is a good deal if you think you’ll continue your service beyond the two-year contract term.

Depending on current promotions, you can sometimes get discounts for leasing or purchasing and have the $99 installation fee waived. You may also be able to score a $100 prepaid gift card, even if you're using your ACP benefit.

Ordering online can sometimes save you up to $50, but the address system on the site is clunky. If you enter yours and Hughesnet says it can't find your address, you may need to call in.

HughesNet’s equipment costs and installation process are about the same as Viasat. Starlink, on the other hand, requires you to purchase the equipment up front for a higher cost and install it yourself.

HughesNet will send a technician to professionally install your equipment, which includes a satellite dish, Wi-Fi modem, router, mesh nodes to boost your Wi-Fi signal in your home, and everything else you need. Installation typically happens within five days of signup, and service windows are about 3 hours long.

The technician will put the dish on your house, or on a pole mount in the ground for $25 extra, and ensure a clear line of sight to the satellite. A hole will be drilled into your home for the cable to connect to the modem inside. Once the system is active and tested, the technician will also connect up to two devices to the network for you.

Equipment and installation options can vary widely depending on
HughesNet plans
available in your area.
View plans
Windstream Communications brand
Equipment and installation
3.5
Misleading installation costs, but otherwise a decent experience

Windstream charges a pretty standard $10–$12 per month for equipment rental if you are in its fiber service area. This gets you a very usable wireless gateway.

If you are in a DSL area, you'll be charged a $10 monthly modem fee but will also need a router. You can technically bring your own equipment, but Windstream officially supports a very limited number of modems, so it might be easier just to rent one.

The Windstream professional installation fee seems very reasonable at first—just $35 (or free, with some promotions). However, there’s a $50 activation fee on your first bill that brings it more in line with other providers. If you need a phone jack installed, you’ll be charged another $65 on top of the other fees. Ouch.

You can install your DSL connection for free if you're home is already wired correctly, and online instructions make it a breeze.

Equipment and installation options can vary widely depending on
Windstream Communications plans
available in your area.
View plans
Cox
Customer experience
3.5
Decent customer service, and you can pay for extra tech help

Reviews for internet service providers are notoriously low in general, but Cox does pretty well according to our real customer reviews. The American Customer Satisfaction Index (ASCI) ranks Cox ninth in customer satisfaction among internet service providers—the same as Frontier. (2) That's lower than average, but not by much.

We think Cox’s 30-day, no hassle money-back guarantee is solid. And in our own experience with Cox, we've had solid customer service interactions. If you opt for self-installation, you can still get plenty of help online or by phone if needed. But if you use your own gear or technology isn’t your thing, $10/month will get you extra help, day or night, for things like malware removal, software installation and reconfiguration, and general troubleshooting.

Visit Cox's website
or call 1-844-719-0028 for more information on contracts and money-back guarantees.
Go to provider
HughesNet brand
Customer experience
4.0
Plenty of support resources, and you can get actual human help

Customer experience with HughesNet is comparable to its primary satellite internet competitor, Viasat. For billing and tech support questions, the company gives you several ways to contact customer support: by phone, live chat, or email. HughesNet also has an online forum for customers to ask and answer each other’s questions, as well as FAQs and help articles. You can easily manage your account through the website or mobile app.

HughesNet also offers Home Voice, a VoIP phone service that uses your satellite internet connection, plus an internet security package. Both are free for the first month, but you'll be charged starting in your second month, so set yourself a reminder to call and cancel the extras if you're not sure you need them.

Visit HughesNet's website
or call 1-833-804-4974 for more information on contracts and money-back guarantees.
Go to provider
Windstream Communications brand
Customer experience
2.5
Windstream’s otherwise-good service is brought down by lackluster customer service

The customer experience with Windstream leaves something to be desired. The provider ranks low in independent industry benchmarks like the American Customer Satisfaction Index (ACSI) (2), with a score of 62 out of 100. This is slightly below the industry average of 64.

Customer reviews of Windstream are generally mixed, with some pointing out that since they are often the only decent choice in an area, they try to get away with the bare minimum customer service. Customers also complain about frequent outages that sometimes last for days (3). That said, if your only other option is satellite internet (with its high prices and higher latency), it may be worth dealing with less-than-stellar customer service.

Visit Windstream Communications's website
or call 1-833-970-0802 for more information on contracts and money-back guarantees.
Go to provider
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Cox Communications
4.1
(122)
5 Star
43%
4 Star
33%
3 Star
21%
2 Star
2%
1 Star
1%
M
Michaelfrom Las Vegas, NV
Cox Communications Customer for 8+ years
Reviewed on: 6-17-2022
been with cox for quire a few years. service is ok
C
Cindyfrom Virginia Beach, VA
Cox Communications Customer for 8+ years
Reviewed on: 6-17-2022
My review for Cox is a pleasant experience overall. Sometimes the reliability and speed is not consistent. This makes me long for a more reliable service.
T
Tiffaniefrom Las Vegas, NV
Cox Communications Customer for 1+ years
Reviewed on: 6-17-2022
the value of cox i would say is just decent. they do not go above and beyond like they use to but its okay. the speed is hit or miss. and honestly its not very reliable as we always are having connectivity isuues. its crap to keep it sweet
M
Matthewfrom Alexandria, VA
Cox Communications Customer for 1+ years
Reviewed on: 6-17-2022
Cox has been very reliable over the past 18 months. The technician who came to my house was friendly and good at his job. I would love if their prices were a little lower, especially for cable.
HughesNet
3.0
(13)
5 Star
7%
4 Star
31%
3 Star
31%
2 Star
23%
1 Star
8%
C
Carlos from Mojave, CA
HughesNet Customer for Less than a year
Reviewed on: 6-24-2022
It’s slow and sometimes nothing will even load when we supposedly have 30 gb a day
A
Amberly from Canisteo , NY
HughesNet Customer for 4+ years
Reviewed on: 6-22-2022
I think this company provides very good service for the price I like that the price does not change it's a set set price every month their customer support team is great the response time is amazing and I like most everything about this company I do wish that their speeds would be a little faster but they aren't that bad.
M
Mauleenfrom Hemphill, TX
HughesNet Customer for 1+ years
Reviewed on: 6-17-2022
The internet service is not worth what’s being charged. If there were more options for internet in this area, I would definitely switch to a better service. No competition in this rural area.
D
Debfrom West Jefferson, OH
HughesNet Customer for 1+ years
Reviewed on: 6-17-2022
We live in a rural area and Hughes Net is the only option for us
Windstream Communications
4.0
(22)
5 Star
32%
4 Star
45%
3 Star
18%
2 Star
0%
1 Star
5%
D
Dillon from Lexington , SC
Windstream Communications Customer for 1+ years
Reviewed on: 6-24-2022
Service crashes all the time, customer service is not very knowledgeable, I feel like they train them for a day or two and then let them start answering phones after that whether they're ready or not
R
Ricofrom Lexington, KY
Windstream Communications Customer for 1+ years
Reviewed on: 6-22-2022
They are too expensive, other than that no issues
A
Anonymous
Windstream Communications Customer for 8+ years
Reviewed on: 6-17-2022
Windstream has work to be done. Sometimes the internet speed can be consistent but most of the time not so much.
S
Sandrafrom Coweta, OK
Windstream Communications Customer for 1+ years
Reviewed on: 6-17-2022
Reliability is terrible, customer service is the worst.
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Endnotes and sources
  1. "Measuring Fixed Broadband - Tenth Report," FCC. Accessed 5 August 2022.
  2. Internet Service Providers,” ASCI. Accessed 7 December 2022.
Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 17 June 2022.2. “Starlink Hits 100+ Mbps Download Speed in 15 Countries During Q4 2021,” Ookla. Accessed 6 June 2022.3. “HughesNet outage or service down,” Downdetector. Accessed 6 June 2022.
Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 17 June 2022.2. “Internet Service Providers,” American Customer Satisfaction Index. Accessed 17 June 2022.3. "Windstream outages reported in the last 24 hours," Downdetector. Accessed 16 December 2022.