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HughesNet vs. Windstream Communications Internet plan comparison


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Researched by
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Reviewed by
Bri FieldAssigning Editor
Updated 6/18/24

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HughesNet brand
Staff rating
2.1
Customer rating
3.1
(13)

  • Plans starting at $49.99
  • Download speeds up to 25 Mbps
Windstream Communications brand
Staff rating
3.6
Customer rating
4.0
(22)

  • Plans starting at $39.99
  • Download speeds up to 100 Mbps
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HughesNet brand
Staff rating
2.1

Slow speeds, but more affordable satellite plans for casual users

HughesNet has the cheapest broadband satellite internet plans, with speeds up to 25 Mbps and data limits up to 100 GB. You'll pay a lot of money for not a lot of speed and not much data, but it's a workable way to connect for folks in rural areas. Where available, consider other connection types or satellite internet providers if you don’t want to be held back.

What we like

  • Affordable plans for satellite
  • Wide availability
  • Bonus data during off-peak hours
What we dislike

  • Slow speed
  • Price hike after six months
  • Two-year contract required
Savings tip: HughesNet often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Windstream Communications brand
Staff rating
3.6

Great rural internet provider, with some room to improve on customer service

Kinetic by Windstream aims to bring better internet to rural and remote areas. While it offers one of the best values in internet service anywhere, it’s hampered by a mediocre customer experience.

What we like

  • Good rural coverage
  • No data caps
  • No contracts
What we dislike

  • Limited fiber availability
  • So-so customer service
Savings tip: Windstream Communications often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
HughesNet brand
Value
1.5
The most affordable broadband satellite internet plans out there, but limited speed

With any HughesNet plan, you get the same 25 Mbps download speed, and you'll pay around double the national benchmark for similar non-satellite internet plans (1). This meets the minimum definition of broadband, but it’s still relatively slow, even for satellite internet. You’ll be able to check email and do basic web browsing, but it’s not ideal for more intensive use. HughesNet simply can’t compete in areas where cable or fiber connections are available.

HughesNet’s plans differ based on how much high-speed data you get and range from 15 GB to 100 GB. Like with Viasat, you won’t get any overage charges for going over your plan’s high-speed data limit with HughesNet, but your speeds will get throttled to a nearly unusable 1–3 Mbps. There are a couple of unique ways to get extra data with HughesNet. During the off-peak Bonus Zone hours of 2:00 am to 8:00 am, you get 50 GB of extra data. If you run out of high-speed data during a billing cycle, you can also get back up to speed by purchasing Data Tokens, which start at $9 for 3 GB and don’t expire.

The best HughesNet plan is the Fusion 100 GB plan, which improves latency by tapping into wireless networks for some online activities.

You’ll want to steer clear of lower data cap plans, as you’re likely to blow through a 15 to 30 GB high-speed data allowance within days, especially if you do any streaming.

HughesNet plans start out at about $20 less than Viasat plans, but jump up after six months. They're still slightly more affordable when standard pricing kicks in, considering that Viasat has its own price hike after three months. But if you want a satellite internet plan with faster download speeds or more than 100 GB of data, compare your options with Viasat and Starlink.

Pricing details vary by location. Visit
HughesNet's website
or call 1-833-804-4974 to speak with a rep.
See pricing
Windstream Communications brand
Value
3.5
Kinetic by Windstream is one of the best values in internet service today

Windstream’s Kinetic internet service offers a surprisingly strong value. Prices are competitive—in fact, the 1 gig plan ties Google Fiber as the most affordable option we’ve seen for gigabit download speed. They both cost just over 50% of the national benchmark for similar plans (1).

The advertised prices are for a 12-month introductory period and will increase in the range of about $15 after the first year. This practice of second-year price hikes used to be the norm, but the best fiber internet providers we review have abandoned the practice.

Overall, Windstream represents one of the best values in home internet if you can get fiber. It's also a good deal if you can get only DSL, but your speeds will be much slower.

Pricing details vary by location. Visit
Windstream Communications's website
or call 1-833-970-0802 to speak with a rep.
See pricing
HughesNet brand
Performance
1.5
HughesNet’s 25 Mbps of speed does the basics, but don’t expect much more

With any satellite internet provider, performance will depend on individual factors, including your location and how well your dish is positioned. There are also factors beyond your control, such as bad weather and occasional outages. Cable or fiber connections tend to be faster and more dependable, while satellite connections have slower speeds and higher latency due to the long distance between your home and the satellite overhead.

According to data from Ookla, HughesNet’s median download speed in Q4 of 2021 was 20.92 Mbps (2). That’s not too far off from its advertised top speed of 25 Mbps. According to this data, its upload speed and latency are just a bit lower than Viasat’s. And, although Starlink seems to outperform both HughesNet and Viasat on each of those points, Starlink seems to have more issues with reliability and isn’t as widely available. Common complaints about HughesNet’s service on Downdetector include slow speeds and some outages, sometimes for days in a row (3).

Available speeds vary by location. Call 1-833-804-4974 to speak with a HughesNet rep or
go to its website.
Windstream Communications brand
Performance
5.0
Excellent performance for rural internet, particularly compared to competitors

Kinetic by Windstream is a fiber and DSL internet service. Normally, that would mean two sides to the performance story—excellent speed, reliability, and consistency with fiber, and then DSL. That’s technically true of Windstream, but there’s a big “but” to consider.

The “but” is that Windstream is primarily targeted at rural areas, where other internet options may be limited to satellite or even dial-up (yes, that’s still a thing). In these markets, the Kinetic service can actually be a breath of fresh air—including its DSL. Plus, there are no data caps to worry about, which is a major limitation with satellite. Finally, the fiber performance is excellent, with speeds up to 2 gigs.

Available speeds vary by location. Call 1-833-970-0802 to speak with a Windstream Communications rep or
go to its website.
HughesNet brand
Equipment and installation
2.5
Easy professional installation and reasonable equipment prices

When you sign up for HughesNet, you can decide to either lease or purchase equipment from the company. Usually, the cost for leasing equipment is around $20 per month and purchasing is around $450. Purchasing equipment is a good deal if you think you’ll continue your service beyond the two-year contract term, and it doesn't require a credit check.

Depending on current promotions, you can sometimes get discounts for leasing or purchasing and have the $99 installation fee waived. You may also be able to score a $100 prepaid gift card, even if you're using your ACP benefit.

Ordering online can sometimes save you up to $50, but the address system on the site is clunky. If you enter yours and Hughesnet says it can't find your address, you may need to call in.

HughesNet’s equipment costs and installation process are about the same as Viasat. Starlink, on the other hand, requires you to purchase the equipment up front for a higher cost and install it yourself.

HughesNet will send a technician to professionally install your equipment, which includes a satellite dish, Wi-Fi modem, router, and everything else you need. Installation typically happens within five days of signup, and service windows are about 3 hours long.

The technician will put the dish on your house, or on a pole mount in the ground for $25 extra, and ensure a clear line of sight to the satellite. A hole will be drilled into your home for the cable to connect to the modem inside. Once the system is active and tested, the technician will also connect up to two devices to the network for you.

Equipment and installation options can vary widely depending on
HughesNet plans
available in your area.
View plans
Windstream Communications brand
Equipment and installation
3.5
Misleading installation costs, but otherwise a decent experience

Windstream charges a pretty standard $10–$12 per month for equipment rental if you are in its fiber service area. This gets you a very usable wireless gateway.

If you are in a DSL area, you'll be charged a $10 monthly modem fee but will also need a router. You can technically bring your own equipment, but Windstream officially supports a very limited number of modems, so it might be easier just to rent one.

The Windstream professional installation fee seems very reasonable at first—just $35 (or free, with some promotions). However, there’s a $50 activation fee on your first bill that brings it more in line with other providers. If you need a phone jack installed, you’ll be charged another $65 on top of the other fees. Ouch.

You can install your DSL connection for free if you're home is already wired correctly, and online instructions make it a breeze.

Equipment and installation options can vary widely depending on
Windstream Communications plans
available in your area.
View plans
HughesNet brand
Customer experience
3.0
Plenty of support resources, and you can get actual human help

Customer experience with HughesNet is comparable to its primary satellite internet competitor, Viasat. For billing and tech support questions, the company gives you several ways to contact customer support: by phone, live chat, or email. HughesNet also has an online forum for customers to ask and answer each other’s questions, as well as FAQs and help articles. You can easily manage your account through the website or mobile app.

HughesNet also offers Voice, a VoIP phone service that uses your satellite internet connection, plus an internet security package. Both are free for the first month, but you'll be charged starting in your second month, so set yourself a reminder to call and cancel the extras if you're not sure you need them.

Visit HughesNet's website
or call 1-833-804-4974 for more information on contracts and money-back guarantees.
Go to provider
Windstream Communications brand
Customer experience
2.5
Windstream’s otherwise-good service is brought down by lackluster customer service

The customer experience with Windstream leaves something to be desired. The provider ranks low in independent industry benchmarks like the American Customer Satisfaction Index (ACSI) (2), with a score of 62 out of 100. This is slightly below the industry average of 64.

Customer reviews of Windstream are generally mixed, with some pointing out that since they are often the only decent choice in an area, they try to get away with the bare minimum customer service. Customers also complain about frequent outages that sometimes last for days (3). That said, if your only other option is satellite internet (with its high prices and higher latency), it may be worth dealing with less-than-stellar customer service.

Visit Windstream Communications's website
or call 1-833-970-0802 for more information on contracts and money-back guarantees.
Go to provider
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HughesNet
3.0
(13)
5 Star
7%
4 Star
31%
3 Star
31%
2 Star
23%
1 Star
8%
C
Carlos from Mojave, CA
HughesNet Customer for Less than a year
Reviewed on: 6-24-2022
It’s slow and sometimes nothing will even load when we supposedly have 30 gb a day
A
Amberly from Canisteo , NY
HughesNet Customer for 4+ years
Reviewed on: 6-22-2022
I think this company provides very good service for the price I like that the price does not change it's a set set price every month their customer support team is great the response time is amazing and I like most everything about this company I do wish that their speeds would be a little faster but they aren't that bad.
M
Mauleenfrom Hemphill, TX
HughesNet Customer for 1+ years
Reviewed on: 6-17-2022
The internet service is not worth what’s being charged. If there were more options for internet in this area, I would definitely switch to a better service. No competition in this rural area.
D
Debfrom West Jefferson, OH
HughesNet Customer for 1+ years
Reviewed on: 6-17-2022
We live in a rural area and Hughes Net is the only option for us
Windstream Communications
4.0
(22)
5 Star
32%
4 Star
45%
3 Star
18%
2 Star
0%
1 Star
5%
D
Dillon from Lexington , SC
Windstream Communications Customer for 1+ years
Reviewed on: 6-24-2022
Service crashes all the time, customer service is not very knowledgeable, I feel like they train them for a day or two and then let them start answering phones after that whether they're ready or not
R
Ricofrom Lexington, KY
Windstream Communications Customer for 1+ years
Reviewed on: 6-22-2022
They are too expensive, other than that no issues
A
Anonymous
Windstream Communications Customer for 8+ years
Reviewed on: 6-17-2022
Windstream has work to be done. Sometimes the internet speed can be consistent but most of the time not so much.
S
Sandrafrom Coweta, OK
Windstream Communications Customer for 1+ years
Reviewed on: 6-17-2022
Reliability is terrible, customer service is the worst.
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Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 17 June 2022.2. “Starlink Hits 100+ Mbps Download Speed in 15 Countries During Q4 2021,” Ookla. Accessed 6 June 2022.3. “HughesNet outage or service down,” Downdetector. Accessed 6 June 2022.
Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 17 June 2022.2. “Internet Service Providers,” American Customer Satisfaction Index. Accessed 17 June 2022.3. "Windstream outages reported in the last 24 hours," Downdetector. Accessed 16 December 2022.
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