Overall, we like Clearwave Fiber. It’s a speedy fiber provider with decent pricing and good customer service. Our main complaint is that it’s just not as competitive on the pricing as it could be. In general, though, we think people will be happy with Clearwave Fiber.
TDS Telecom has been around for over 50 years and offers lots of different types of internet plans at great prices across 24 states. They offer DSL, cable, and fiber internet, so you can find the right type of connection for your needs. The quality of internet service will likely vary by location and type of internet connection you have. If TDS Telecom's fiber option is available in your area, check it out. That's where you'll typically get the fastest speeds and best value. Some service areas offer a "price for life," guarantee, which is a huge perk.
Viasat (formerly also Exede internet) can’t keep up with cable or fiber, but it’s a relatively fast and widely available choice for satellite internet. Viasat offers more speed and data than HughesNet, but can't match Starlink for upload speed and latency.
Clearwave Fiber fares decently overall in the value department, in large part because fiber just tends to be a good value. With faster plans, like Fiber 1 Gig, Clearwave is competitive and the performance is excellent. This package offers 11.75 Mbps per dollar spent, compared to the Fiber 500 plan at 6.67 Mbps per dollar. Although the latter is cheaper per month, you can clearly see how you get more for each dollar spent with the top-tier plan.
However, compared to competitors like AT&T, Clearwave is definitely more expensive. This difference is more pronounced with the lower-tier packages, where you get a lot more for your money with other providers.
It’s not all bad news, however. You do get unlimited data on all the plans by default—some providers, notably Xfinity, charge quite a lot for this. The equipment costs are also low, at $10 per month.
Additionally, while the price does increase after 12 months, the bump is relatively small at just $15 per month. Clearwave is very up front about this, which is a refreshing change—normally we have to dig to find out how much a plan’s price will increase after promotional periods end.
TDS’s DSL, cable, and fiber internet offer speeds up to 8 Gbps and dozens of plans at lower speeds (since that's way more speed than most households need). Prices vary by location and connection type, but most seem to come in below US benchmarks for comparable broadband speeds (1) and are cheaper than similar plans from Xfinity, Spectrum, and Cox. Plus, you can get a 30-day, money-back guarantee, and some plans offer lifetime price locks.
Our favorite things about TDS Telecon's prices is that in some locations, we've seen a "price for life" guarantee. That means the price you sign up at is the same price you'll pay as long as you're a customer. Since most providers have significant price hikes after a year or two of service, being able to lock in your price is a huge deal—and a big reason to stick with instead of switching to a different internet company.
We interviewed Marci-Ray, a TDS fiber customer since 2020. In a household with multiple gaming consoles and smart home devices, she’s been very pleased with the reliability and price of the 300 Mbps fiber plan: “For the value of the speed and the price…it’s great. I’m very happy with that.”
Unfortunately, not all TDS customers have had the same experience. We’ve seen some customer complaints about slower-than-advertised speeds, meaning that customers aren’t getting what they paid for, especially on DSL or cable plans. If you opt for a higher plan to account for that (which is what TDS recommends if you don't see the speeds it advertises), you may end up paying more than you would somewhere else for the same speed.
In remote areas where cable and fiber aren’t available, satellite internet may be your only option. Viasat offers a wide range of satellite internet plans, but only some of them offer good performance and value for your money compared to other satellite internet providers.
The best plans are Viasat’s Unlimited plans. Those with at least 25 Mbps of speed and 100 GB of high-speed data will give you the ability to do basic web browsing. Viasat’s most expensive plan, with 150 Mbps of download speed and 500 GB of high-speed data, is the best plan for larger households. It also gives you the most data for your dollar.
We wouldn’t recommend Viasat’s Liberty plans because the internet speed and data limits are far too restrictive. If you don’t mind sacrificing a bit of speed or data usage to save money, HughesNet’s 25 Mbps plans are less costly than Viasat’s equivalent plans. For a similar price, Starlink can achieve lower latency than Viasat, though Starlink is available only in limited locations and has customer service issues.
It's also important to think about price hikes. With Viasat, all plan prices go up after three months, in the range of $20–$100 depending on your plan. You can't get out of these increases because you'll have to sign a contract. It's a bummer, but we like that prices are guaranteed for two years starting in month four.
Clearwave Fiber does better in the performance department. Speeds are fast—up to 1 Gbps—and all the fiber plans offer symmetrical speeds. This means the download and upload speeds are the same.
With something like cable your upload is normally about 10% of your download speed, if that. This helps a lot with live streaming, video calls, and sharing large files like videos.
As for reliability, fiber is generally pretty solid. However, Clearwave is a newer company, so it’s hard to say how well the service will hold up. Here’s what we can say: in some markets, Clearwave has taken over Hargray’s fiber services, which we have found to be somewhat unreliable in the past. Hopefully Clearwave makes improvements for customers going forward.
TDS Telecom says you could see speeds “up to” your plan’s max, which isn’t uncommon of internet service providers, but TDS seems to get a lot of complaints from customers seeing much lower speeds than advertised. And if you’re not happy with the speeds you’re seeing, TDS’ solution is to switch to a lower-level plan, and it’ll waive its usual $15 fee for switching plans mid-contract. Internet speeds can vary by location and the behavior of other internet users in your area, so switching to a lower-tiered and lower-priced plan can be a good option to save money.
If TDS fiber is available in your area, you should see more consistent speeds since fiber-optic technology is more reliable all around. One customer who switched from Spectrum cable service to TDS fiber in the Madison, WI area told us that TDS has been far more reliable for them, with fewer slowdowns and outages.
Depending on your location, your TDS plan might come with unlimited data. Or it might come with a data cap of 500 GB and overage fees if you go over that. If you use less than 500 GB, the extra won’t roll over.
Of the two main satellite internet providers in the US, Viasat offers faster speeds (up to 150 Mbps). Viasat delivers good enough performance for basic web browsing and some light video streaming, but even its most expensive plans limit the amount of high-speed data you can use before speeds are throttled.
Additionally, both HughesNet and Viasat have very high latency. This latency, the delay that happens when data is traveling from the satellite to your home, makes even a 150 Mbps connection feel slow. Starlink, a new satellite internet provider, uses satellites closer to the earth, so it is able to offer even faster speeds (up to 100Mbps) and much lower latency than Viasat. For now, Starlink isn’t available in as many locations and performance isn’t as consistent, but it has similar pricing to Viasat and could be a strong alternative for some.
In terms of real-world performance, Viasat slightly outperforms HughesNet in terms of upload speed and latency, according to data from Ookla. (1) Nevertheless, Viasat won’t ever be a better choice than a cable or fiber connection due to the inherent limitations of satellite internet. Viasat also suffers from outages, which can sometimes last days even when the sky is clear, according to user reports from Downdetector. (2)
Clearwave Fiber offers what it calls the Clearwave Fiber Router. Combined with a whole-home Wi-Fi system and a smartphone app, customers are promised wall-to-wall coverage and a slew of features to help make the experience better. These include individual profiles for people and rooms, bandwidth tests, guest networks, and parental controls. That’s a pretty solid package for $10 per month.
Installation is the typical fiber deal—you’ll need a tech to come out and install the Optical Network Terminal (ONT), which is basically the modem for your fiber network. After that, you can either use Clearwave’s router or bring your own. There’s a $99 installation fee, which is pretty standard.
TDS offers two equipment options, which you purchase and pay down each month. A standard modem and Wi-Fi router combo is $10/month, and Wi-Fi+ is around $20/month. Wi-Fi+ comes with a modem plus an eero Wi-Fi home base and one mesh extender—all of which should give you 2,500 sq. ft. of signal, which isn’t too bad. (2) TDS recommends adding an extender ($5) for every additional 1,000 feet beyond that. This system comes with a smartphone app that makes managing your Wi-Fi easy.
Self-installation is free and takes about 15 minutes, but it’s available in only some locations. In others, professional installation is required for no additional charge. However, if self-installation is available in your area and you still want professional help, it’ll cost you around $50.
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Getting a satellite internet connection up and running is more involved than a traditional wired connection. Viasat requires you to lease its equipment for $14.99 per month and have it installed professionally. The leasing and installation fees are about the same as HughesNet, and Viasat sometimes waives the $99 cost of installation for qualifying new customers. This is in contrast to Starlink, which requires you to pay several hundred dollars for its equipment upfront and install it yourself.
When you sign up for Viasat, you’ll usually get an appointment for installation within three to five days, and the process itself takes two to three hours. A technician will mount the dish where it can get the clearest view of the southern sky, either on your house or on a pole mount for $75 extra. Since the equipment is leased, when you cancel your service, you’ll be responsible for removing and returning the dish, transceiver, modem, cables, and any other hardware to Viasat.
Since Clearwave is fairly new, the customer experience is a bit of a question mark. We’ve not seen a ton of user comments about the provider, but the few we have seen have been generally positive, citing good reliability, lack of data caps, and local customer support. This includes both former Hargray customers as well as new Clearwave customers.
Additionally, while the company’s website lacks self-help options, we chatted with customer service reps several times and were able to consistently get a response within a minute or two. The reps were direct, helpful, and friendly, and we appreciated the speed of the responses.
Like most internet service providers, TDS gets mixed reviews from customers, but overall it seems about average. You’ll get around-the-clock tech support, including phone calls, online chat, and remote internet sessions (during which a technician logs into your computer remotely to troubleshoot your connection).
If you want help with more than your connection, you can pay around $13 per month for a Remote PC Support subscription. With it, you can get help with network security, optimizing your computer, and setting up your devices. Without the subscription, you’ll pay around $50 each time you need these services. If you’re tech savvy, you’ll save a lot by skipping the subscription. But if you think you’ll need help at least once per quarter, the subscription will be cheaper.
When we interviewed a current customer about their experience with TDS customer support, they said that TDS was very responsive, clearly explained what was happening, and fixed connection issues for them without charging for the service.
They were also able to negotiate their internet price back down after their promotional price ended. TDS customer service recommended setting a calendar reminder to call in again each time the promo pricing was close to running out. It’s less convenient than just getting the lower price consistently, but we appreciate the willingness to bring prices back down.
The one downside the customer mentioned was the lack of a dedicated app for managing their service and billing—something many other providers already provide.
Viasat customer service has a dedicated phone number, responsive online chat, and troubleshooting FAQs on its website for all its customers. This is similar to HughesNet’s customer support, and it surpasses Starlink’s lackluster customer service.
Viasat’s best customer service is reserved for those who pay an additional $8.99 per month for EasyCare. EasyCare gives you access to a priority support phone number, free service calls to your address, and discounted annual dish location adjustment. Viasat has additional offerings, including Viasat Voice (VoIP phone service), Viasat Shield (security software), and DISH (satellite TV)–but you won’t save much by bundling.