Local internet service providers (ISPs) sometimes lack a certain something. They might be expensive or fail to reach the speeds of national providers. Omni Fiber wants to buck that trend with speedy internet at an affordable price and the promise of local customer service, but can it deliver? Spoiler alert—yes, it seems it can.
Rural south and central Indianans can get this company’s affordable, high-speed, reliable fiber internet with no contract and no data cap. And if you don’t have access to Smithville yet, you might soon. It’s expanding fast!
Omni Fiber offers excellent value. All three plans are competitively priced—the 1 gig plan is on par with the most affordable options we’ve reviewed, and the 2 gig plan is actually the most affordable plan of this speed we’ve seen from any provider. In addition to the low package prices, you also get equipment included at no extra cost, which further increases the value of the service.
Smithville Communications offers just one fiber internet plan, serving up 1 Gbps and unlimited data for less than about $0.70 per Mbps. Compared to the US benchmark plan for similar service ($134.62) (1), Smithville is a pretty sweet deal. And you won’t have to sign a contract to get it.
This low price is particularly impressive for fiber in rural areas since building infrastructure outside of urban centers can be incredibly costly. Smithville could easily charge higher rates for bringing fiber to rural Indiana, but it doesn’t. And we applaud that.
Omni Fiber performance is outstanding. Speeds are fast, with plans ranging from 500 Mbps to 2 Gbps. All three plans feature symmetrical upload speeds, which means the upload speeds are equal to the download speeds—this makes a huge difference for sharing content, particularly large files like videos. For reference, a typical upload speed for a cable provider is one tenth of the download speed (and often quite a bit lower). Finally, all Omni Fiber customers get unlimited data, which is a big thumbs up in our book.
Fiber is the fastest and most reliable type of internet available, and download speeds max out around 5 Gbps. Smithville fiber reaches only 1 Gbps, but for most people frustrated by slow or unreliable rural internet, it’ll feel like your browser just got a turbo boost. You’ll also see 1 Gbps upload speeds, which is less common among non-fiber internet types like DSL and cable. Everyone—from heavy streamers and online gamers to remote workers and avid YouTube creators—will have plenty of juice (and unlimited data) when they need it.
Unfortunately, there’s one caveat: In some areas, Smithville is still using legacy DSL infrastructure, so you might not be able to sign up for fiber just yet. Smithville is phasing out this infrastructure as it lays more fiber lines, and it was named one of the Top 100 Fiber-to-the-Home organizations by Broadband Communities magazine for its efforts in helping bring fiber internet to rural communities (2). Luckily, Smithville won’t lock you into a contract, so if you’re not happy with your DSL, you can cancel any time and come back later when you have access to fiber.
Omni Fiber’s equipment is fairly standard. The provider offers two choices: a standard gateway that’s free of charge, and a Whole Home Wi-Fi gateway you can upgrade to. The standard version, which Omni confusingly calls “premium Wi-Fi,” is a standard Wi-Fi modem and router, while the Whole Home version uses extenders to cover larger areas. It’s recommended for homes larger than about 2,000 square feet.
Mesh networks tend to work a little better than Wi-Fi extenders, but we still think the Omni Fiber system will be adequate for most homes. If you want to use your own equipment, you'll need to make sure it's compatible with a fiber connection but either way, there's no extra charge!
Omni Fiber also gets high marks for installation. There is no installation fee or other cost involved, and the technician will ensure your equipment is properly placed to cover as much of your home as possible. The only potential concern is that Omni Fiber is still building out its infrastructure, so—depending on where you live—there may be some additional construction involved.
Smithville provides a wireless router to all customers with no additional rental fees, which is a good deal. You will pay an activation fee of $25, and if you need any lines run or jacks installed, you’ll pay for those too.
You do have the option of using your own equipment, but you’ll have to contact customer service to find out if your gear is compatible because this info isn’t available on the Smithville website. And if you need help troubleshooting your equipment, you’re on your own.
If there’s an area to be cautious with Omni Fiber, it’s customer experience. The provider promises personal, local customer support and service to its subscribers. However, remember that this is a relatively small company that is still building and growing. Omni also doesn’t have the same resources as national companies when it comes to providing support—for example, there’s no chat option yet.
On the other hand, local customer service certainly sounds better than the automated and outsourced support many large providers offer. Omni Fiber also offers a 30-day money-back guarantee, which is promising.
Finally, it’s important to keep in mind that Omni Fiber is a very new company. While this isn’t inherently a bad thing, there could be growing pains. Issues like billing problems or service outages could crop up as the company gets its infrastructure sorted out.
Omni Fiber will be available first in the Ohio towns of Clyde, Dover, and Shelby. It plans to expand to small and mid-size markets in the Midwest "as quickly as possible," CEO Darrick Zucco said in a press release in August of 2022. (1)
The company, founded in 2022, has not yet been studied by the US Federal Communications Commission (FCC) in either its annual performance tests (2) or its rate study (3).
Smithville offers 24/7 tech support to all customers, which is helpful if you have trouble with its router, need wiring repairs or a jack replacement, or your service is otherwise interrupted and it’s the company's fault.
If a visiting technician discovers the problem was out of Smithville’s control, you’ll have to pay a $35 service fee and $90 technician fee for help. Most companies charge you only one of these fees. Smithville will waive these charges if you buy its Connection Protection plan for at least one year, at a cost of $3.95 per month. But technicians still won’t help you with your own equipment.