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Astound Broadband vs. MaxxSouth Broadband vs. Omni Fiber Internet plan comparison


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Rebecca Palmer smiles for the camera
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Researched by
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Reviewed by
Bri FieldAssigning Editor
Updated 6/24/24

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Astound Broadband
Staff rating
4.2
Customer rating
4.0
(13)

  • Plans starting at $19.99
  • Download speeds up to 1200 Mbps
MaxxSouth Broadband
Staff rating
3.6
Customer rating
0.0
(0)

  • Plans starting at $14.99
  • Download speeds up to 1000 Mbps
Omni Fiber
Staff rating
4.2

  • Plans starting at $55.00
  • Download speeds up to 2000 Mbps
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Astound Broadband
Staff rating
4.2

Astound Broadband offers very inexpensive internet at fast speeds

Top-notch customer service and shockingly low intro pricing make switching to one of Astound’s brands (Wave, RCN, Grande, or enTouch) an easy choice. Astound Broadband offers internet speeds varying from 300 Mbps to 1,500 Mbps. You can lock in a very low introductory rate for one to three years, starting at around $20 a month! Astound Broadband often offers extra perks when you sign up, like an Amazon gift card, a month of free service, and 50% off installation.

What we like

  • Award-winning service and speed
  • Low introductory prices
  • No contract required
What we dislike

  • Price increase after intro period
Savings tip: Astound Broadband often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
MaxxSouth Broadband
Staff rating
3.6

Budget-friendly internet in Mississippi and Alabama

MaxxSouth Broadband delivers fast, reliable cable and fiber internet to much of Mississippi and some of Alabama. The internet service provider (ISP) packs a ton of value in its plans, especially for smaller households. But if you want top-notch customer service, this might not be the company for you.

What we like

  • Low prices
  • Fast, reliable plans
  • Inexpensive professional installation
What we dislike

  • Poor customer service
  • No self-setup option
  • Limited availability
Savings tip: MaxxSouth Broadband often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Omni Fiber
Staff rating
4.2

Outstanding local service with promises to expand in the future

Local internet service providers (ISPs) sometimes lack a certain something. They might be expensive or fail to reach the speeds of national providers. Omni Fiber wants to buck that trend with speedy internet at an affordable price and the promise of local customer service, but can it deliver? Spoiler alert—yes, it seems it can.

What we like

  • Competitive prices
  • Symmetrical speeds
  • No contracts
What we dislike

  • Limited availability
  • Relatively limited support options
  • Very new company
Savings tip: Omni Fiber often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Astound Broadband
Value
4.5
Lock-in a low price for 1–3 years

Astound Broadband offers very inexpensive DSL, cable, and fiber internet plans with at least three plan options and no data caps in most areas. Nearly all plans are priced under $50 for the first year.

For many Astound Broadband internet plans, you can get speeds up to 300 Mbps for as low as $20 a month with a three-year price lock. For speeds up to 1,000 Mbps, you may be eligible to get a deal for $20 a month for six months, and then $55 a month with a three-year price lock. Even after price increases, that's a deal. National benchmarks for similar plans are in the $130 range, so you’ll be getting a great deal. (1)

You can make the most of Astound Broadband's internet offers in a few ways. One, sign up for Astound internet online. Astound Broadband offers some deals exclusively online. Two, sign up for autopay and e-billing with Astound. When you use an automatic bank account, you'll save the most. You'll save a little less when you use an automated credit or debit card. Three, look at current deals Astound is offering. You can often find offers that include an Amazon gift card, one month of free internet, or 50% off installation, depending on your eligibility.

Pricing details vary by location. Visit
Astound Broadband's website
or call 1-844-716-2786 to speak with a rep.
See pricing
MaxxSouth Broadband
Value
3.0
Low prices for the speed you can actually use

MaxxSouth offers plans ranging from 150 Mbps to an incredible 10 gigs. However, anything above 1 gig isn't yet widely available, and for good reason. Most households don't need near those speeds, and current devices can't use it anyway. So stick with MaxxSouth's 1 gig plans or lower. In fact, the slower your plan, the better the deal you get with MaxxSouth. A 150 Mbps plan costs just 28% of the national benchmark, while a 1 gig plan runs about 67% of the national benchmark (which is still a good deal). (1)

Plans come with unlimited data, decent upload speeds, and inexpensive equipment and installation—all with no contract. That’s a ton of value!

Pricing details vary by location. Visit
MaxxSouth Broadband's website
or call 1-844-719-0032 to speak with a rep.
See pricing
Omni Fiber
Value
4.0
Exceptional value for relatively little money

Omni Fiber offers excellent value. All three plans are competitively priced—the 1 gig plan is on par with the most affordable options we’ve reviewed, and the 2 gig plan is actually the most affordable plan of this speed we’ve seen from any provider. In addition to the low package prices, you also get equipment included at no extra cost, which further increases the value of the service.

Pricing details vary by location. Visit
Omni Fiber's website
or call 1-844-844-6664 to speak with a rep.
See pricing
Astound Broadband
Performance
4.5
Award-winning speed

Astound Broadband is very fast. That said, as with most ISPs, you may not experience the speeds advertised for your plan because speeds fluctuate based on numerous conditions.

With Astound, the speed on your plan is the “average” that customers see, so your speeds will vary depending on the gear you’re using, time of day, how many devices are using your Wi-Fi, and more. If you see persistent speed issues, Astound encourages you to call customer service to get help figuring out the issue.

Available speeds vary by location. Call 1-844-716-2786 to speak with a Astound Broadband rep or
go to its website.
MaxxSouth Broadband
Performance
5.0
High-performance cable and fiber internet plans

MaxxSouth Broadband offers cable and fiber internet plans, both of which are highly reliable. MaxxSouth’s cable plans range from 150 Mbps to 1 gig download speeds, with upload speeds from 5 Mbps to 15 Mbps, which is better than a lot of other providers.

Some MaxxSouth fiber plans boast a whopping 10 gigs (holy cannoli!) with symmetrical connections (meaning the upload speeds match the download speeds). However, it's more realistic to see actual speeds max out at around 1 gig, even if you buy a faster plan. With 10 gigs, you could host the mother of all LAN parties (can we join?) and still have mountains of leftover bandwidth.

Available speeds vary by location. Call 1-844-719-0032 to speak with a MaxxSouth Broadband rep or
go to its website.
Omni Fiber
Performance
5.0
Fast speeds and unlimited data earn a big thumbs up

Omni Fiber performance is outstanding. Speeds are fast, with plans ranging from 500 Mbps to 2 Gbps. All three plans feature symmetrical upload speeds, which means the upload speeds are equal to the download speeds—this makes a huge difference for sharing content, particularly large files like videos. For reference, a typical upload speed for a cable provider is one tenth of the download speed (and often quite a bit lower). Finally, all Omni Fiber customers get unlimited data, which is a big thumbs up in our book.

Available speeds vary by location. Call 1-844-844-6664 to speak with a Omni Fiber rep or
go to its website.
Astound Broadband
Equipment and installation
3.5
DIY or professional installation

You can rent a modem and one of two Wi-Fi routers from Astound, bringing your total monthly equipment costs between $17 and $27. For most people, the Whole Home Wi-Fi router option will be the right choice. It includes an eero mesh router and an extender, and you can add more extenders to ensure coverage throughout your entire home. This is a reliable Wi-Fi router that supports fast internet speeds, up to 1,500 Mbps!

You can get fancier equipment yourself, if you are a power internet user. Gamers and other heavy streamers can consider the Nighthawk Pro gaming router to reduce lag spikes and achieve more consistent speeds. This router can support speeds up to 5,400 Mbps! That's way more than what the typical household needs, but it's an option for tech heads and gamers.

To save money on equipment fees, you can use own gear or use Astound’s free self-setup option, which is available in most areas. Using DIY install, you'll pay just $10 to activate your service. Astound Broadband even offers detailed online instructions and videos to make it easy to DIY install. If you do want professional help or your home isn’t already properly wired, professional installation starts around $80, which is about average.

As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.

Equipment and installation options can vary widely depending on
Astound Broadband plans
available in your area.
View plans
MaxxSouth Broadband
Equipment and installation
4.0
Low-cost installation and quality gear

MaxxSouth has minimal equipment and installation costs. A router/modem combo is included in your plan’s pricing, which is a rare find indeed. If you have a large home or a big family, though, you probably want to spring for this provider’s eero TrueMesh Wi-Fi, which uses multiple signal extenders placed throughout your home for the best coverage. At a reasonable $15 per month, this Wi-Fi package also includes an app that helps you find and eliminate dead spots, set parental controls, and even gives you access to remote support.

MaxxSouth’s professional installation will cost you around $20 in most cases, though if your home isn’t quite internet ready, this cost could go up. Since professional installation usually costs $70–$100 even for plug-and-play homes, that’s a sweet deal. The downside is that there’s no free self-install option, which means you’ll have to schedule an appointment. But there are worse trade-offs.

Equipment and installation options can vary widely depending on
MaxxSouth Broadband plans
available in your area.
View plans
Omni Fiber
Equipment and installation
4.0
Decent equipment and free installation, with one potential catch

Omni Fiber’s equipment is fairly standard. The provider offers two choices: a standard gateway that’s free of charge, and a Whole Home Wi-Fi gateway you can upgrade to. The standard version, which Omni confusingly calls “premium Wi-Fi,” is a standard Wi-Fi modem and router, while the Whole Home version uses extenders to cover larger areas. It’s recommended for homes larger than about 2,000 square feet.

Mesh networks tend to work a little better than Wi-Fi extenders, but we still think the Omni Fiber system will be adequate for most homes. If you want to use your own equipment, you'll need to make sure it's compatible with a fiber connection but either way, there's no extra charge!

Omni Fiber also gets high marks for installation. There is no installation fee or other cost involved, and the technician will ensure your equipment is properly placed to cover as much of your home as possible. The only potential concern is that Omni Fiber is still building out its infrastructure, so—depending on where you live—there may be some additional construction involved.

Equipment and installation options can vary widely depending on
Omni Fiber plans
available in your area.
View plans
Astound Broadband
Customer experience
4.5
Award-winning customer service

Astound has (sorry in advance) astounding customer service. This company won fifth place in PCMag's Reader's Choice award in 2022 (2), and before it consolidated them under the Astound brand, Grande, Wave, RCN, and WOW! were all recognized in 2021 (3) and we can see why Astound is a fan favorite. You don't have to sign a contract if you don't want to, your plan comes with a 30-day money-back guarantee, and if your technician is late for your appointment, Astound will pay you $20 for the inconvenience. Put it all together, and you get a top-notch customer experience.

Visit Astound Broadband's website
or call 1-844-716-2786 for more information on contracts and money-back guarantees.
Go to provider
MaxxSouth Broadband
Customer Experience
2.5
Decent self-help options, but customer service needs improvement

We love that installation is just $20 in most cases and that you can call into MaxxSouth customer service 24/7/365. However, some of the customer reviews suggest that the low price and availability aren’t all they’re cracked up to be. Multiple reviews cite technicians leaving holes in walls, unsightly cables, or non-functioning internet in their wake, while others say it’s hard to get a person on the phone when they call in.

MaxxSouth has some decent self-help content on its website to help you troubleshoot issues on your own, but not all issues can be solved this way. We’d love to see MaxxSouth’s customer service rise to the level of its value in other areas.

Visit MaxxSouth Broadband's website
or call 1-844-719-0032 for more information on contracts and money-back guarantees.
Go to provider
Omni Fiber
Customer experience
4.0
Local service, but without the resources of the big players

If there’s an area to be cautious with Omni Fiber, it’s customer experience. The provider promises personal, local customer support and service to its subscribers. However, remember that this is a relatively small company that is still building and growing. Omni also doesn’t have the same resources as national companies when it comes to providing support—for example, there’s no chat option yet.

On the other hand, local customer service certainly sounds better than the automated and outsourced support many large providers offer. Omni Fiber also offers a 30-day money-back guarantee, which is promising.

Finally, it’s important to keep in mind that Omni Fiber is a very new company. While this isn’t inherently a bad thing, there could be growing pains. Issues like billing problems or service outages could crop up as the company gets its infrastructure sorted out.

Omni Fiber will be available first in the Ohio towns of Clyde, Dover, and Shelby. It plans to expand to small and mid-size markets in the Midwest "as quickly as possible," CEO Darrick Zucco said in a press release in August of 2022. (1)

The company, founded in 2022, has not yet been studied by the US Federal Communications Commission (FCC) in either its annual performance tests (2) or its rate study (3).

Visit Omni Fiber's website
or call 1-844-844-6664 for more information on contracts and money-back guarantees.
Go to provider
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Astound Broadband
4.0
(13)
5 Star
23%
4 Star
54%
3 Star
23%
2 Star
0%
1 Star
0%
P
Paulfrom Catasauqua, PA
Astound Broadband Customer for 4+ years
Reviewed on: 6-24-2022
I think they charge much too much for their dservice. Lower prices
J
Juliefrom Passaic, NJ
Astound Broadband Customer for 8+ years
Reviewed on: 6-24-2022
I hope the Internet speed is faster and the price is lower
M
Margaretfrom New York, NY
Astound Broadband Customer for 1+ years
Reviewed on: 6-17-2022
Astound 5G wifi have increased the speed from my previous internet. I was very happy with the promotion price at $39.99 but when my contract expired my payments doubled. With the spottiness and occasional dropped connections each month, I don't see the value I am paying for.
L
Lynfrom Somerville, MA
Astound Broadband Customer for 1+ years
Reviewed on: 6-17-2022
I am satisfied with my Astound (formally RCN) service. The signal is consistent. I have no suggestions for improvement.
MaxxSouth Broadband
0.0
(0)
5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Omni Fiber
0.0
(0)
5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
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Endnotes and sources
  1. 2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 9 December 2022.
  2. Readers’ Choice 2022: Your Favorite ISPs for Any Type of Broadband,” PCMag. Accessed 9 December 2022.
  3. Readers’ Choice 2021: Internet Service Providers,” PCMag. Accessed 9 December 2022.
Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 1 February 2023.
Endnotes and sources
(1) "Omni Fiber announces first wave of Ohio markets to be served with new 100% Fiber Network," Omni Fiber via PR Newswire. Accessed 15 December, 2022.(2) "Measuring Broadband America," FCC. Accessed 15 December, 2022.(3) "2022 Urban Rate Survey," FCC. Accessed 15 December, 2022.