In general, Hawaiian’s fiber service is highly competitive, but its DSL service is less so. And if you were hoping for better customer service than you were getting with Spectrum, you may be disappointed.
Hawaiian Telcom vs. Spectrum: Spectrum covers most of the same territory as Hawaiian Telcom, but mostly with a cable connection. If all you can get is Hawaiian’s DSL, go with Spectrum instead. Spectrum’s fiber prices beat out Hawaiian’s too. But Hawaiian’s fiber plans are usually a better deal than Spectrum’s cable plans.
Hawaiian Telcom vs. T-Mobile Home Internet: Most Hawaiian residents will find T-Mobile’s fixed wireless network in their area. When pitted against Hawaiian’s DSL, T-Mobile will be much faster and cheaper, but less reliable in stormy weather. But against Hawaiian’s fiber connection, it doesn't stand a chance—unless you want to avoid signing a contract.
Hawaiian Telcom vs. Viasat: Viasat provides satellite internet service on the islands in places Hawaiian Telcom’s infrastructure can’t reach. So if you can’t get Hawaiian service at all, Viasat is a great option. But both Hawaiian’s DSL and Fiber plans will give you more value and reliability. Viasat’s plans may look faster than Hawaiian’s DSL plans, but its data caps make streaming Netflix or taking video calls from home more than a few times a month nearly impossible.
Hawaiian Telcom serves—you guessed it—Hawaii. You'll find this ISP’s largest footprint on Oahu, but it’s also available on the state’s six other largest islands: Kahoolawe, Niihau, Lanai, Molokai, Kuai, Maui, and The Island of Hawaii (AKA The Big Island).
The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.