Switchful Logo

Frontier Communications vs. Xfinity Internet plan comparison


Rebecca Palmer smiles for the camera
Headshot of Dave Schafer
Researched by
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 6/18/24

We’re committed to transparency. We may earn money when you follow our recommendations, but compensation doesn’t affect our ratings. Learn more.
Frontier Communications brand
Staff rating
4.1
Customer rating
3.9
(50)

  • Plans starting at $49.99
  • Download speeds up to 5000 Mbps
Xfinity brand
Staff rating
3.8
Customer rating
4.1
(479)

  • Plans starting at $19.99
  • Download speeds up to 6000 Mbps
city map lines pattern
Check availability
See what providers service your area.
Frontier Communications brand
Staff rating
4.1

Excellent service, if you can get fiber

The story of Frontier internet is one of two services: a slow and expensive DSL network and a fast and affordable fiber network. Which one you get makes all the difference.

What we like

  • Well-priced fiber plans
  • Fast speeds
  • No data caps
What we dislike

  • Limited fiber availability
  • Slow DSL in non-fiber areas
  • Poor customer service reputation
Savings tip: Frontier often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Xfinity brand
Staff rating
3.8

Hyper-gig download speeds and improving customer service

Xfinity is a fantastic provider overall. It offers fast speeds, reliable service, and reasonable prices. Some plans still require contracts, and others still have data limits. Watch out for Xfinity’s hidden fees and spotty customer service record, but it may not be as bad as it once was.

What we like

  • Consistently fast speeds
  • Wide availability around the country
  • Competitive pricing, especially for budget plans
What we dislike

  • Data caps on slower plans (unless you pay more)
  • Inconsistent pricing and speed availability
  • Reputation for poor customer service
Savings tip: Xfinity often has sign-up promotions for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Frontier Communications brand
Value
4.0
Frontier offers excellent value on its fiber plans—if you can get them

Frontier offers two types of internet service: fiber and DSL. That means there are two sides to the Frontier value equation. Frontier fiber service is generally an excellent value—you can get 500 Mbps for around $50 per month or 1 gig for around $75, both of which are excellent prices well below the national benchmark for similar plans. (1) If you go for 2 gigs or even the newly available 5 gig plan, you'll pay quite a bit every month but enjoy excellent reliability and super fast speeds. If you go for 5 gigs, free tech support is included.

On the other hand, Frontier’s DSL plan is not nearly so exciting. It is around $50 per month for up to 115 Mbps, but the actual speed varies heavily with the specific area you’re in. Many places won’t see anywhere near 115 Mbps, but even if you do have that speed available, it’s not great for the price. There's also a required $85 installation charge. The good news, though, is that Frontier guarantees its DSL pricing for two years and doesn't require you to sign a contract.

To be fair, DSL service is almost always a poor value for money—it’s not unique to Frontier. And unlike some other combined fiber and internet providers, Frontier offers fiber in a good portion of its coverage area. (4)

Pricing details vary by location. Visit
Frontier's website
or call 1-833-970-0804 to speak with a rep.
See pricing
Xfinity brand
Value
4.0
Budget broadband internet plans are a great deal

Xfinity is generally a very good value, especially at the middle and lower tiers. In fact, it offers some of the best budget plans of any of the major internet service providers, with a 50 Mbps Internet Essentials plan for less than $20 per month and a 400 Mbps plan for $50 per month in some areas. Those plans have a data cap of 1.2 terabytes per month, which is disappointing but common among cable internet service providers (ISPs). Removing it costs an extra $30.

The 400 Mbps plan, which is about right for an average family, is also a great price. It rings in at about 36% of the national benchmark in its range. (1) That means you're paying just $0.18 per megabit, with plenty of megabits to go around.

Faster plans are available, but they are pretty pricey compared to the best fiber internet competitors we reviewed. Some areas can get speeds up to 2 Gbps, and others can get plans as fast as 6 Gbps. That is ludicrously fast, but it’s also really expensive. Most households don’t need those internet speeds unless they’re streaming a ton of 4K content at the same time or have 10 or more users, so we don’t recommend them for most households. They do come with unlimited data, though, so might still be worth it for some households.

Pricing details vary by location. Visit
Xfinity's website
or call 1-844-716-2783 to speak with a rep.
See pricing
Frontier Communications brand
Performance
5.0
Outstanding fiber performance and so-so DSL service

Frontier continues the tale of two in the performance department. The DSL service caps out at a fairly slow 115 Mbps, and that’s only in certain areas. While that’s sufficient for many day-to-day activities and light streaming, larger families or those who want to stream in HD may be left wanting more.

On the flip side, the fiber service is predictably excellent, with speeds up to 2,000 Mbps and no data caps to limit you. In fact, Frontier's fiber plans are some of the fastest, according to PCMag (2). The service has the fastest ping of any provider, according and a study by the FCC (3), and it's neck and neck with the competition in terms of speed and reliability. These fiber plans also offer symmetrical speeds, which means the upload speed is equal to the download speed. This is handy if you upload or share a lot of large files, and it tends to be unique to fiber.

Available speeds vary by location. Call 1-833-970-0804 to speak with a Frontier rep or
go to its website.
Xfinity brand
Performance
5.0
Some of the best internet reliability we found

Xfinity internet performance is excellent. Its speeds are fast and reliable. In fact, in many markets, it has one of the fastest internet speeds around. The service is reliable and consistent. If outages occur, Xfinity is responsive and generally restores service within hours. Xfinity internet is also highly rated for speed (2), and research from the US Federal Communication Commission (FCC) scored it among the top for reliability (3).

Available speeds vary by location. Call 1-844-716-2783 to speak with a Xfinity rep or
go to its website.
Frontier Communications brand
Equipment and installation
5.0
No charges for equipment—seriously

Frontier redeems itself in a big way when it comes to equipment and installation. If you have Frontier's DSL internet, the equipment itself is fairly standard. It works, but it doesn't look great on a desk and the capabilities are limited. It's free, which is nice, but you might still want to use your own gear if you need more control over which devices on your network get bandwidth priority. DSL installation costs $85, and there's no self-install option.

If you have fiber internet from Frontier, you're in luck! You get free rental of an eero 6 on the Fiber 1 Gig plan or an eero6E mesh Wi-Fi system, on the Fiber 2 Gig plan. If you have the 5 Gig plan, you'll get the TP-Link AXE300 6E with an optional TP-Link RE815XE Wi-Fi extender for an extra $10 per month. You could still technically use your own gear, but it's hard to do any better than the latest and greatest from eero and TP-Link.

If you're eligible, you may be able to get a Frontier self-install kit—otherwise, a professional will come to your house to install the internet for you. If you need a pro to come out, you'll be charged $50 on your first bill. Cancelation is also free, but some customers are charged a $20 restocking fee for rented fiber gear and a $50 restocking fee on DSL gear.

Equipment and installation options can vary widely depending on
Frontier plans
available in your area.
View plans
Xfinity brand
Equipment and installation
3.0
Typical installation fees and Wi-Fi equipment

Xfinity internet offers the usual choice of professional and self-installation. The professional option is often more affordable than competitors, at $100. It's required if you haven't had Xfinity service at the address for more than 12 months. The self-install kit is free, though you may pay for shipping and handling. If you have trouble installing yourself, you can contact customer service for help but may face long hold times.

As for equipment, the Xfinity xFi gateway is fairly typical (and costs a fairly typical $14 per month). You can also add a Wi-Fi extender (and unlimited data) if you bump up to xFi Complete for about $15 per month for the first two years (and $25 per month starting in year 3). This is a bit steep for just the extender—you can grab an excellent Wi-Fi extender for right around $50. However, using Xfinity's equipment gives you unlimited data, and you qualify for a free upgrade after three years.

Read more about how internet bills work.

If you use your own equipment, unlimited data costs an extra $30 per month for lower tier plans, but is included for plans of at least 1 Gbps.

Equipment and installation options can vary widely depending on
Xfinity plans
available in your area.
View plans
Frontier Communications brand
Customer experience
2.5
Plenty of unsatisfied customers, and you can't order online

The Frontier customer experience is a mixed bag. The service itself is fairly reliable—especially the fiber. The DSL service is relatively stable, but more prone to slowdowns during heavy traffic times (like the evening). We’ve also seen some reports online of speeds that are inconsistent with what’s advertised, so keep that in mind.

Frontier has also received very low scores in customer satisfaction from organizations like the American Customer Satisfaction Index (ACSI). (3) The provider ranked second-worst in overall satisfaction in the most recent surveys, falling well below average. The complaints we’ve seen point generally to a broad pattern of poor customer service, so if that’s a key factor in your choice of provider, you might want to steer clear until Frontier can sort out its issues.

Unlike most internet service providers, the only way to order internet service is to call in. It works okay for most people, but some folks love the convenience of handling everything without having to deal with phone trees, wait on hold, or talk to a live human. At least the hold music is nice, though, and you can enter info via text message!

Visit Frontier's website
or call 1-833-970-0804 for more information on contracts and money-back guarantees.
Go to provider
Xfinity brand
Customer experience
3.5
Rapidly improving customer service scores

The Xfinity internet customer experience is kind of a mixed bag. On the one hand, you have reliable service, with the option for unlimited data if you want it. This makes for a great day-to-day experience.

On the other hand, Xfinity internet has a spotty customer service track record. Technically, it ranks above average on customer surveys (4). That said, we all remember the memes from a few years ago. While customer service seems to be improving (based on survey scores, at least), not everyone has a great experience, and we still see a lot of complaints about billing issues and miscommunication between the company and the techs it hires.

If you need to connect with the company, we recommend using its customer service portal and downloading the Xfinity app first before trying to reach reps by phone.

Visit Xfinity's website
or call 1-844-716-2783 for more information on contracts and money-back guarantees.
Go to provider
city map lines pattern
Made up your mind?
Find out what providers are available near you.
Frontier Communications
3.9
(50)
5 Star
26%
4 Star
46%
3 Star
22%
2 Star
6%
1 Star
0%
L
Lucyfrom Englewood, FL
Frontier Communications Customer for 8+ years
Reviewed on: 6-17-2022
there are to many breaks in service, but they do repair very quickly they should be able to stop the breaks better than do now
D
Douglasfrom Murphy, NC
Frontier Communications Customer for 4+ years
Reviewed on: 6-17-2022
Good speed and network reliabilty. Customer service is very good and solve problems. The cost is a little high; sometimes worth it.
C
Cayleefrom Murphy, NC
Frontier Communications Customer for 4+ years
Reviewed on: 6-17-2022
Frontier has been a great company for internet. I like how high speed it is and how great the customer service is. It never fails to impress me. I think that they are great on every aspect.
R
Robertfrom Middletown, NY
Frontier Communications Customer for 8+ years
Reviewed on: 6-17-2022
It seems Frontier gives us very slow internet service.
Xfinity
4.1
(479)
5 Star
41%
4 Star
41%
3 Star
14%
2 Star
2%
1 Star
2%
R
Ronfrom Red Bank, NJ
Xfinity Customer for 8+ years
Reviewed on: 6-17-2022
The service offered and the connection and the costs all meet my desires
R
Rebeccafrom Olathe, KS
Xfinity Customer for 4+ years
Reviewed on: 6-17-2022
Xfinity has been a great service provider. Fast speeds and good customer service. I like the flexibility of different programs available. I also like the cost. It is pretty compareable and a manageable month payment.
D
Davidfrom Aurora, CO
Xfinity Customer for 8+ years
Reviewed on: 6-17-2022
I think I pay too much, especially when I hear the offers to potential new customers. No attention is given to reducing the cost for us loyal customers. Phoning Customer Service is a nightmare I will avoid sat all costs. Reliability is good, speeds questionable at times, Flex is a great product.
D
Darrylfrom Monroe, GA
Xfinity Customer for 8+ years
Reviewed on: 6-17-2022
It is very fast and reliable. It always has a good signal. They do not need to improve.
city map lines pattern
Providers near you
See all options in your area within seconds.
Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 19 October 2022.2. "The Fastest ISPs of 2022," PC Mag. Accessed 19 October 2022.Internet Service Providers,” American Customer Satisfaction Index. Accessed 14 June 2022.3. "Measuring Broadband America," FCC. Accessed Dec. 9, 2022.4. "FCC National Broadband Map," FCC. Accessed Dec. 9. 2022. As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
Endnotes and sources
As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
1. "2022 Urban Rate Survey," FCC. Retrieved Dec. 7, 2022.2. "Speed Test Global Index," SpeedTest.net. Accessed 19 October, 2022.3. "Measuring Broadband America," Federal Communications Commission. Accessed 19 October 2022 4. "Internet Service Providers," American Customer Satisfaction Index. Accessed 19 October 2022.


Popular Internet alternatives
Click on a provider to compare.
Google Fiber
CenturyLink
Verizon Fios
Sparklight
Smithville
Windstream Communications
Cox Communications
TDS Telecom