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Xfinity Internet plan comparison


Rebecca Palmer smiles for the camera
Headshot of Dave Schafer
Researched by
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 2/7/23

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Xfinity brand
Staff rating
3.8
Customer rating
4.2
(458)

  • Plans starting at $19.99
  • Download speeds up to 6000 Mbps
Xfinity brand
Staff rating
3.8

Hyper-gig download speeds and improving customer service

Xfinity is a fantastic provider overall. It offers fast speeds, reliable service, and reasonable prices. Some plans still require contracts, and others still have data limits. Watch out for Xfinity’s hidden fees and spotty customer service record, but it may not be as bad as it once was.

What we like

  • Consistently fast speeds
  • Wide availability around the country
  • Competitive pricing, especially for budget plans
What we dislike

  • Data caps on slower plans (unless you pay more)
  • Inconsistent pricing and speed availability
  • Reputation for poor customer service
Xfinity brand
Value
4.0
Budget broadband internet plans are a great deal

Xfinity is generally a very good value, especially at the middle and lower tiers. In fact, it offers some of the best budget plans of any of the major internet service providers, with a 50 Mbps Internet Essentials plan for less than $20 per month and a 400 Mbps plan for $50 per month in some areas. Those plans have a data cap of 1.2 terabytes per month, which is disappointing but common among cable internet service providers (ISPs). Removing it costs an extra $30.

The 400 Mbps plan, which is about right for an average family, is also a great price. It rings in at about 36% of the national benchmark in its range. (1) That means you're paying just $0.18 per megabit, with plenty of megabits to go around.

Faster plans are available, but they are pretty pricey compared to the best fiber internet competitors we reviewed. Some areas can get speeds up to 2 Gbps, and others can get plans as fast as 6 Gbps. That is ludicrously fast, but it’s also really expensive. Most households don’t need those internet speeds unless they’re streaming a ton of 4K content at the same time or have 10 or more users, so we don’t recommend them for most households. They do come with unlimited data, though, so might still be worth it for some households.

Xfinity brand
Performance
5.0
Some of the best internet reliability we found

Xfinity internet performance is excellent. Its speeds are fast and reliable. In fact, in many markets, it has one of the fastest internet speeds around. The service is reliable and consistent. If outages occur, Xfinity is responsive and generally restores service within hours. Xfinity internet is also highly rated for speed (2), and research from the US Federal Communication Commission (FCC) scored it among the top for reliability (3).

Xfinity brand
Equipment and installation
3.0
Typical installation fees and Wi-Fi equipment

Xfinity internet offers the usual choice of professional and self-installation. The professional option is often more affordable than competitors, at $100. It's required if you haven't had Xfinity service at the address for more than 12 months. The self-install kit is free, though you may pay for shipping and handling. If you have trouble installing yourself, you can contact customer service for help but may face long hold times.

As for equipment, the Xfinity xFi gateway is fairly typical (and costs a fairly typical $14 per month). You can also add a Wi-Fi extender (and unlimited data) if you bump up to xFi Complete for about $15 per month for the first two years (and $25 per month starting in year 3). This is a bit steep for just the extender—you can grab an excellent Wi-Fi extender for right around $50. However, using Xfinity's equipment gives you unlimited data, and you qualify for a free upgrade after three years.

Read more about how internet bills work.

If you use your own equipment, unlimited data costs an extra $30 per month for lower tier plans, but is included for plans of at least 1 Gbps.

Xfinity brand
Customer experience
3.5
Rapidly improving customer service scores

The Xfinity internet customer experience is kind of a mixed bag. On the one hand, you have reliable service, with the option for unlimited data if you want it. This makes for a great day-to-day experience.

On the other hand, Xfinity internet has a spotty customer service track record. Technically, it ranks above average on customer surveys (4). That said, we all remember the memes from a few years ago. While customer service seems to be improving (based on survey scores, at least), not everyone has a great experience, and we still see a lot of complaints about billing issues and miscommunication between the company and the techs it hires.

If you need to connect with the company, we recommend using its customer service portal and downloading the Xfinity app first before trying to reach reps by phone.

Endnotes and sources
As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
1. "2022 Urban Rate Survey," FCC. Retrieved Dec. 7, 2022.2. "Speed Test Global Index," SpeedTest.net. Accessed 19 October, 2022.3. "Measuring Broadband America," Federal Communications Commission. Accessed 19 October 2022 4. "Internet Service Providers," American Customer Satisfaction Index. Accessed 19 October 2022.


Xfinity
4.2
(458)
5 Star
44%
4 Star
39%
3 Star
14%
2 Star
1%
1 Star
2%
D
Darrylfrom Monroe, GA
Xfinity Customer for 8+ years
Reviewed on: 2022-07-04
It is very fast and reliable. It always has a good signal. They do not need to improve.
D
Davidfrom Aurora, CO
Xfinity Customer for 8+ years
Reviewed on: 2022-07-02
I think I pay too much, especially when I hear the offers to potential new customers. No attention is given to reducing the cost for us loyal customers. Phoning Customer Service is a nightmare I will avoid sat all costs. Reliability is good, speeds questionable at times, Flex is a great product.
R
Rebeccafrom Olathe, KS
Xfinity Customer for 4+ years
Reviewed on: 2022-06-24
Xfinity has been a great service provider. Fast speeds and good customer service. I like the flexibility of different programs available. I also like the cost. It is pretty compareable and a manageable month payment.
R
Ronfrom Red Bank, NJ
Xfinity Customer for 8+ years
Reviewed on: 2022-06-18
The service offered and the connection and the costs all meet my desires
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