Generally, Ziply’s fiber plans are a great deal, especially its 1 gig and slower plans. They come with free installation (which can cost $70–$100 elsewhere). However, be aware that your low introductory pricing could come with early termination fees if you cancel service before the promotional period ends—even though Ziply says it doesn’t require a contract. Month-to-month prices are still a great deal though, once your promotional period ends.
In addition to internet, Ziply also offers TV streaming and Voice over Internet Protocol (VoIP) home phone service, which both use your internet connection to power service. Adding a phone line to an internet plan costs $20 per month and gives you free, unlimited calls to the US, Canada, Mexico, and Puerto Rico. However, Ziply’s VoIP tech isn’t compatible with its 2- or 5-gig plans, so power internet users should look elsewhere for phone service.
Switching to Ziply may take several weeks because it doesn’t have a self-installation option, and your setup could take several visits to complete. The good news is that Ziply will reimburse you up to $200 in early termination fees from your old internet company. You have to jump through a few hoops (like showing them your final bill and waiting 60 days after your Ziply service starts), but if you owe a lot to your old provider, it could be worth it.
If you cancel Ziply within your first 30 days, you get a refund, minus a $9.99 processing fee. Canceling Ziply after that is a bit confusing. While the company says it doesn’t have contracts, you may still be responsible for early termination fees if you signed up for a promotional rate. In our book, that’s the definition of a contract. Fees and promotional periods vary depending on the promotion, but are usually around $10 per month left on your contract, so read the fine print.