The interesting thing about Brightspeed is that many of its markets—especially for DSL—are rural areas where there are few other options available. This makes comparing it to alternatives tough because its main competitors often overlap in only small areas.
Brightspeed vs. Optimum: Optimum is one of the higher-rated providers but suffers from a major lack of availability. It offers speedy fiber service to residents in New York and New Jersey, primarily. This is where it overlaps with Brightspeed service. The two are fairly comparable, so which you pick will largely come down to local promotions.
Brightspeed vs. Metronet: Metronet is another small regional provider, albeit larger than Optimum. Metronet offers 100% fiber service and unlimited data, and we were extremely impressed with its performance. It overlaps with Brightspeed mainly in Minnesota, Iowa, and Indiana.
Brightspeed vs. AT&T: AT&T primarily competes with Brightspeed in DSL markets, particularly in the Southeast and Great Lakes regions. AT&T is no longer offering DSL to new customers, however, and the fiber service has considerably less overlap. That said, AT&T fiber is amazing—if you have it available we highly recommend it, particularly if you want speeds faster than what Brightspeed offers.
Brightspeed vs. Spectrum: Spectrum might actually be Brightspeed’s biggest competitor in terms of service overlap—especially where Brightspeed’s DSL overlaps with Spectrum’s cable service. Cable generally makes for a better internet experience, so in these markets Spectrum is probably the way to go. For faster plans, you’ll likely get more for your money with Brightspeed.
Brightspeed is currently available in 20 states:
The majority of these markets are DSL at this time, but the provider has plans to expand its fiber offerings going forward.
Brightspeed doesn’t require a contract for its packages, and as such, there is no early termination fee, cancelation fee, or penalty for ending service. If you decide you’re done with Brightspeed, you just need to contact the provider and let them know.
The main thing to note with canceling is that you’ll need to return your rented modem within 30 days. Failing to do so will result in a charge of up to $200, so make sure you don’t forget!
To cancel, you’ll need to call 833-692-7773 and let them know. Fair warning—they may try to talk you out of it, so if you definitely want to cancel, be prepared to hold your ground.
The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.