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DIRECTV STREAM vs. Hawaiian Telcom vs. Optimum Television plan comparison


Rebecca Palmer smiles for the camera
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Researched by
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Reviewed by
Updated 4/10/23

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DirecTV Stream
Staff rating
3.7

  • Plans starting at $74.99
  • 140+ channels
Hawaiian Telcom
Staff rating
3.6
Customer rating
0.0
(0)

  • Plans starting at $19.99
  • 350+ channels
Optimum brand
Staff rating
4.5
Customer rating
3.7
(22)

  • Plans starting at $15.00
  • 420+ channels
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DirecTV Stream
Staff rating
3.7

Traditional TV tries its hand at live streaming

The DIRECTV STREAM experience is very similar to traditional TV, but we love that it requires no contracts or equipment rentals. Our tests surfaced issues with audio, screen size, and casting on mobile and browsers, but we liked channel surfing and catching games on bigger screens.

What we like

  • Easy channel surfing
  • Excellent lineup of regional sports networks (RSNs)
  • Available set-top box and 10-digit remote
What we dislike

  • Highest prices of any streaming service
  • Slow load times
  • No casting or screen mirroring from DVR
Savings tip: DIRECTV STREAM often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Hawaiian Telcom
Staff rating
3.6

Hawaiian Telcom offers big value for a small provider but lacks the exciting features of larger competitors

Hawaiian Telcom is a solid choice for TV service for Hawaii residents—with a couple caveats. You have to be on Oahu to get TV service, and there aren’t any standout features to help it rise above competitors DISH and DIRECTV.

What we like

  • Reasonable pricing
  • Bundles with fast fiber internet
  • Large channel selection
What we dislike

  • TV only available on Oahu
  • DVR lacks storage space
Savings tip: Hawaiian Telcom often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
Optimum brand
Staff rating
4.5

Huge value for internet-based TV

Optimum offers exceptional value. You get tons of channels, a solid DVR, and a good selection of sports and premium channels for a very reasonable price. Despite some additional fees, Optimum is an excellent choice.


What we like

  • No contracts
  • High channel count
  • Excellent value
What we dislike

  • Some areas can't get fiber internet
  • High fees
  • Second-year price hikes
Savings tip: Optimum often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.
Check deals
DirecTV Stream
Content
4.5
More top channels and regional sports than any other streaming service

In our tests, the DIRECTV STREAM lineup was one of the best we found. You get more of the most popular options than with any other live TV streaming service we tested. (1) You also get more of these channels than the majority of traditional TV services, and only one or two less than our top picks for channel lineup: Xfinity, DISH, DIRECTV satellite, Optimum, and Verizon. When you add in a heaping ton of regional sports networks, it’s easy to see why cord-cutters are giving this service a try.

Local: 3.5/5
DIRECTV STREAM doesn’t disappoint when it comes to local channels. It has each of the big four networks (ABC, NBC, FOX, and CBS) in most markets, and offers national coverage from each in case of a carrier dispute with a local broadcaster. You won’t find some of the smaller broadcasters like Antenna TV and Estrella TV—and there’s no local Univision affiliate in some markets—but you can still find national news, sports, and programming in both English and Spanish.

Sports: 4.5/5
In addition to having almost all the national sports channels out there, DIRECTV stands out in an increasingly crowded streaming marketplace for having agreements with almost all the regional sports networks in the US. With the second-tier package and higher, you can find almost any game across the country (as long as there aren’t local blackouts). If you pay for the highest tier, you get access to even more. You also get all your local channels, which isn’t the case with a lot of streaming competitors.

Unfortunately, NFL SUNDAY TICKET, NFL Network, and NFL Red Zone are no longer available from either DIRECTV STREAM or DIRECTV Satellite. The rights were sold to live TV streaming competitor YouTube TV.

However, you can catch MLB on DIRECTV STREAM—a benefit you won’t find with YouTube TV.

Family and education: 4.5/5
DIRECTV STREAM gets a nearly perfect score when it comes to shows for families and kids. You get Cartoon Network, a variety of Nickelodeon channels, PBS, Disney and Disney Junior, two National Geographic options, and more. You won't find Family Education TV (FETV), but you’ll still be able to catch all your kiddo’s favorites. The on-demand library for young audiences is quite good, too.

News and politics: 4.5/5
Except for a few smaller channels like Antenna TV, DIRECTV STREAM’s news options are comprehensive. You get all your local stations, both Newsmax and Fox News for right-leaning coverage, both Bloomberg and Cheddar for financial news, and both MSNBC and Vice for left-leaning insight and investigations. There’s also international news on the third and fourth tiers and multiple C-SPAN options at every tier. For the best news selection, we usually recommend the CHOICE package or above.

Entertainment and lifestyle: 4.5/5
DIRECTV STREAM shines when it comes to movies, reality TV, and stories of all kinds. You also get home improvement shows and both Lifetime and Hallmark channels, which is uncommon in the streaming space. For the first three months on lower-tier packages, you get access to premium channels like HBO. They are included with the PREMIER package and if you want to buy the individually, they cost about the same as they would with traditional TV providers.

Local news, sports, and entertainment channels vary based on your location. Check out
DIRECTV STREAM channel offerings
in your area.
View plans
Hawaiian Telcom
Content
3.5
A well-rounded channel lineup with great family-friendly content

Hawaiian’s best content is its family-friendly channels. You’ll also get some decent sports content and news content, but its international content is what stands out most.

Local: 3/5
Hawaiian has about half the local channels you’d expect. You’ll get the big ones like ABC, CBS, The CW, FOX, NBC, and PBS, but you won’t get any Spanish-language locals.

Sports: 3.5/5
Hawaiian Telcom offers a pretty standard sports channel selection. You get the usual ESPN, FS1, NFL Network, and other common channels, but not MotorTrend or NBA TV. That said, we think most sports fans will be able to find something to watch here.

Family and education: 4/5
If you have kiddos (or just love cartoons and educational content yourself), Hawaiian Telcom is a great provider. It has more family-friendly channels than most TV providers, including Discovery Channel, Animal Planet, both Nat Geos, Nickelodeon and Nick Jr., and Disney and Disney Junior. History and science lovers will be satiated, too. But you might miss Cartoon Network and Family Entertainment TV.

News and politics: 3/5
You’ll get most of the news coverage you want, including CNN, MSNBC, CNBC, and Fox News. But if you want Newsmax, the Weather Channel, or Spanish-language news, you’re out of luck. We also love how much international content you get, especially channels from Japan, Korea, and the Philippines.

Entertainment and lifestyle: 3.5/5
Whether you like movies, prime-time programming, reality shows, or cooking, Hawaiian has some channels for you. But you won’t get everything. You’ll get Comedy Central but not Laff, for example, and Grit but not INSP. But we think most households will be mostly happy with the lineup.

Local news, sports, and entertainment channels vary based on your location. Check out
Hawaiian Telcom channel offerings
in your area.
View plans
Optimum brand
Content
5.0
Popular channels to suit every taste

Optimum offers a great selection of channels, and pricing at each of its tiers is reasonable. If you’re part of a big family with diverse TV tastes, Optimum is easy to recommend.

Local: 5/5
Optimum offers a fantastic selection of local channels in each of its four package tiers. You get access to the four basic broadcast channels (NBC, CBS, ABC, and FOX) plus Univision and Telemundo. That means local news and sports, big national games like the Super Bowl, and primetime favorites.

Sports: 5/5
Not only does Optimum offer a ton of great channels for sports, you can get most of it at either the Basic TV or Core TV packages. In addition to wrestling on USA Network and all that ESPN has to offer, you get TNT, Fox Sports 1, MLB Network, and NBA TV. NFL Network is available on the highest tier, and you can get NFL RedZone as an add-on. Sports aficionados should opt for at least the Select TV plan to get the best selection.

If Optimum's offerings aren't quite right, you're in luck! A lot of games and matches are now available via streaming or over the air. Find out how to watch the MLB, how to watch pro football, and how to watch the NHL.

Family and education: 5/5
Optimum TV truly offers something for everyone, and that includes all kinds of shows for kids and channels focused on education. You can get PBS, Disney, and Nickelodeon at the Core TV price. If you bump up to the next tier, you can get History, Discovery, NationL Geographic, Travel, Animal Planet, and more. There’s no Family Entertainment TV (FETV) or Me TV, but we aren’t too mad about it.

News and politics: 5/5
Optimum TV keeps hitting homers when it comes to news. You get a selection of US political news from both sides of the aisle plus international news, Spanish-language news, business news, and even sports news.

Entertainment and lifestyle: 4.5/5
When it comes to watching great movies, reality TV, and home improvement shows, Optimum TV has you covered. At the highest tier, you get a selection of premium channels including Reelz, HBO, and SHOWTIME, plus both Hallmark and Lifetime. A number of the top 100 channels in the US are missing, including Game Show Network, Grit, INSP and Ion Mystery, but all the most popular content is easy to find. (1)

Local news, sports, and entertainment channels vary based on your location. Check out
Optimum channel offerings
in your area.
View plans
DirecTV Stream
Value
3.5
A classic TV experience, delivered over the internet

The basic ENTERTAINMENT package for DIRECTV STREAM costs about the same as other premium live TV streaming options we tested, and about $5 more per month than DIRECTV’s satellite TV service (before a bunch of hidden fees). You get more than 75 channels for the base price with the streaming service, including all your local channels and a few major sports networks. It’s a decent price for what you get, and we like how similar it feels to traditional TV. We also like that DIRECTV STREAM is free of hidden fees and second-year price hikes, unlike its satellite counterpart.

That said, most people who opt for premium TV (at premium prices) will be better served by DIRECTV STREAM’s second-tier package, CHOICE. For about $20 more each month, you get 30 more channels and access to regional sports networks (RSNs). Just watch out for premium channels that expire after the first three months! If you forget to cancel, your bill could nearly double in month four.

DIRECTV STREAM’s third and fourth tiers are harder to recommend. You get more than 140 channels with ULTIMATE tier, at a price of more than $100 per month. At the PREMIER tier, you get more than 150 channels, including several premium entertainment options, but you’ll pay more than $150 every month. Those are the highest prices we found, and we don’t think they’re worth it for most people.

That said, we’re very pleased DIRECTV STREAM has done away with hidden fees, including broadcast fees, early cancelation fees, and regional sports fees. For that reason alone, we’d recommend it over the DIRECTV Satellite service to anyone who has high-speed internet access.

Get the best value by speaking directly with a sales rep at 1-844-343-6362 or check your address at
DIRECTV STREAM's website.
Check address
Hawaiian Telcom
Value
4.5
Solid value for a small provider

For a small local TV provider, Hawaiian Telcom offers a really great value. The channel count is quite high, with some plans offering 395+ channels. Best of all, you can bundle both TV and internet together for well under $100 per month, depending on the specific plan details. Compared to some other providers, that’s a steal—particularly regional providers, which tend to charge more than major national brands like Xfinity.

Get the best value by speaking directly with a sales rep at 1-844-716-2785 or check your address at
Hawaiian Telcom's website.
Check address
Optimum brand
Value
5.0
You get a lot for the money, but internet is required

Optimum TV offers excellent value, whether you live in an area that gets only cable internet or one wired for fiber-to-the-home. Internet-based TV packages are available for as little as $35 per month (for basic TV), while the higher-tier plans offer high channel counts for the price. There are as many as 420+ channels available—one of the highest channel counts of any provider.

The internet service is also a fantastic value, offering faster speeds for the money than many competitors. It’s worth noting that an internet plan is required, though, at a minimum price of $40 per month. There’s also a few hidden fees, but they’re lower than what we’ve seen from other cable providers.

There's a 2-year price lock on most plans, which is great! Prices go up in the third year of TV service, though, and the company doesn't say by how much. We've heard customers complain about price hikes in the range of $85–$115, though, and that's just for TV. Since you also need internet, your price could balloon by $200 per month by year three.

You may be able to save on your bill by calling in and threatening to switch to a competitor, so we recommend it!

Get the best value by speaking directly with a sales rep at 1-844-719-8066 or check your address at
Optimum's website.
Check address
DirecTV Stream
Features and usability
3.0
Everything you’d expect from live TV, with a few caveats

We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices and ran into a few annoying glitches. Once we got used to it, though, it worked consistently.

Ability to watch: Good
DIRECTV STREAM feels like traditional TV, but with perks. You can watch in real time, pause and rewind live TV, make recordings, and access the extensive on-demand library from anywhere.

We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices. We get that any new service takes a while to get used to, but the experience with DIRECTV STREAM had more hiccups than other live TV streaming competitors we tested.

On every new device, we had to select whether we wanted to see game scores before we could watch anything (even if we weren't watching games at all). Then, when we found and selected a show on non-TV devices, there was no audio. We had to search around for the volume button within the player to hear anything. We can see how this might be a perk if you’re streaming games while working in an office or something, but for our testers it just felt broken.

Slow load times were also an issue on every device we tested. The payoff is stellar picture quality, eventually, but we had to wait a few seconds for any picture at all when we changed channels, and then suffer through several seconds of blurry picture before we got a high-quality image.

The built-in mini player loaded much faster, as you might expect. The delay still showed up on mobile, but wasn’t as long as with larger screens.

Once we got in and got used to the volume quirk, we got right to channel surfing. In full screen view, it was easy to go to the next or previous channel—a feature we didn’t find with other services. We had a little trouble figuring out how to get back to the channel guide on most devices, but we liked that you can sort channels either alphabetically or numerically when you get there.

Finally, we liked that you can access content in 4K resolution with any of the DIRECTV STREAM plans. You’ll get the most out of this feature with the second-tier plan and above, since that’s when all the regional sports networks kick in.

Ability to record: Great
DVR recordings are unlimited with DIRECTV STREAM (as long as you order online), and recordings are saved for nine months. We ran into a few trouble spots, though. First, only the newest 30 episodes of a show are saved, meaning old episodes are automatically deleted.

That said, we like that you can hide scores of games you’ve missed, and download from your DVR library using the highly rated mobile app.

Ability to find: Excellent

DIRECTV STREAM makes it easy to find what you want to watch. It’s the only streaming provider we reviewed that offers a custom set-top box for purchase or monthly rental, including a full-size voice remote, and that means easy channel surfing. The box even takes you right to the last channel you were watching on startup, just like live TV. The cost is $5 per month or $120 up front.

We also like the different views, and appreciate that you get both channel numbers and icons on the TV guide. The recommendation engine is decent, too. Overall, DIRECTV hits this one out of the park.

Ability to share: Bad
You can technically watch up to three simultaneous streams on your DIRECTV STREAM membership away from home, and an unlimited number of streams at home. But it’s far from perfect. To watch on mobile, location sharing is required. We may be more concerned about privacy than the average bear, but why does DIRECTV need to know your precise location in order to provide services you’ve paid for, especially when they already have your home address? Not cool.

Next, you can’t use Google’s Chromecast devices or Apple’s screen mirroring to cast any of your DVR content, and you can’t pause live TV while casting. Since most of our watching these days is asynchronous, that’s a significant downside.

That aside, we really liked the parental controls on DIRECTV STREAM, which work by way of a four-digit pin. You have to set them up on every device you’re logged into, and they’re not yet available for Chromecast with Google TV. Many of the competitors we tested don’t have any parental controls at all, though, so DIRECTV wins the day here.

Unfortunately, you can’t set up different profiles for different users on DIRECTV STREAM like you can on Hulu + Live TV and YouTube TV. It’s one more way DIRECTV STREAM is more like traditional TV than a streaming service.

Hawaiian Telcom
Equipment and features
2.5
Hawaiian Telcom is light on the features but covers the basics well enough

Hawaiian's equipment covers all the basics and provides a decent experience, but it doesn't offer any exceptional features.

Ability to watch: Fine
Hawaiian Telcom equipment is pretty standard. You’ll pay around $9 per month for every cable box you rent. It also offers the usual selection of TV apps (for watching content and managing your DVR on the go), TV Everywhere support (for streaming your favorite shows wherever you are), and on-demand programming.

Ability to record: Fine
The DVR is fairly average—you can watch and record up to six shows at once, and then manage your recordings online or on your smartphone with an app. Unfortunately, it can only store up to 130 hours of HD content, which is far less than the best DVRs on the market.

Ability to find: Good
Hawaiian Telcom doesn’t have a voice remote to help you find your shows, but otherwise the interface is pretty good. You can sort your recorded shows by date, by channel, or alphabetically, for example. Parental controls are easy to set up and you can block content by channel or rating.

Features and equipment may vary based on package. Visit
Hawaiian Telcom's website
or call 1-844-716-2785 for more information.
Optimum brand
Features
4.0
A solid DVR, but fees for storage

Optimum TV is a nice option for channel surfing, watching on-demand, and catching episodes or games you might have missed (whether on a TV set or on your phone or laptop). However, its costly DVR storage may not be worth the money.

Ability to watch: Great
Whether you go with the Optimum cable box, buy an Apple TV from the company, or use your own Apple TV, we think you’ll enjoy watching Optimum TV. Optimum gives you Wi-Fi equipment and the first set-top box for free, but you'll be charged an additional $10 per month for each additional TV box. However, it’s easy to get out of those fees using the sweet Optimum TV mobile app, so that’s what we recommend for most households.

Ability to record: Good
Optimum’s Cloud DVR system offers up to 150 hours of storage for your favorite shows and movies, and you can record up to 15 shows at the same time—perfect for large families or households with lots of roommates. The system comes with all the modern features we expect from a DVR: voice control, an Apple TV app, support for streaming services, and more.

You can also access your DVR and on-demand content from your iPhone, iPad, or Android device with the provider’s app. Our only gripe is that the DVR storage is costly—more than $20 per month for the full 150 hours, in addition to the fee for renting the box. You'll also be charged a DVR service fee for every set-top box you rent, but you can skip the DVR altogether if you want and there’s no charge.

Ability to find: Great
Optimum TV offers thousands of shows and hundreds of channels, and they’re pretty easy to find using the app, the company’s cable box, or an Apple TV. Both the cable box and Apple TV have voice search functionality, and you can enter in credentials for other streaming services like Netflix on either. With the cable box, you can even pause and restart live TV.

DirecTV Stream
Customer experience
4.0
It’s easy to sign up, but hard to cancel

Being a DIRECTV STREAM customer is pretty similar to being a DIRECTV satellite customer, just without the hole in your roof. It’s easy to sign up online (and we recommend it), but packages are very expensive and it’s difficult to cancel. If you do need help, we like that there are both phone and live chat options, but we can’t give the service 100% credit for that because hold times can be several hours long. If you’re used to traditional TV, DIRECTV STREAM has some nice perks. But if you’re used to streaming services, DIRECTV STREAM will feel like a blast from the past.

Visit DIRECTV STREAM's website
or call 1-844-343-6362 for more information on contracts and money-back guarantees.
Go to provider
Hawaiian Telcom
Customer experience
4.0
Better customer experience than most providers

Hawaiian Telcom customers seem pretty happy with their service. The website has a great support section with lots of troubleshooting help, and live chat and 24-hour phone help are also available. We don’t love how many equipment fees aren’t included in advertised prices, but at least they show up before you enter your payment details.

Installation itself is pretty standard, and the process is relatively straightforward. There’s a one-time activation fee of $34.99, but you may be able to waive it by activating online.

Visit Hawaiian Telcom's website
or call 1-844-716-2785 for more information on contracts and money-back guarantees.
Go to provider
Optimum brand
Customer experience
4.0
Premium installation with a premium price

Most Optimum TV customers are happy with the service and self-installation is free if you order online. If you need a pro to come help (and you order online), the charge is $60. If you call in to order, self-install is free, the standard installation costs about $100, and premium installation costs about $150.

Visit Optimum's website
or call 1-844-719-8066 for more information on contracts and money-back guarantees.
Go to provider
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DIRECTV STREAM
0.0
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5 Star
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0%
1 Star
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Hawaiian Telcom
0.0
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Optimum
3.6
(22)
5 Star
27%
4 Star
32%
3 Star
27%
2 Star
9%
1 Star
5%
E
Edwardfrom Manalapan , NJ
Optimum Customer for 4+ years
Reviewed on: 8/15/2022
Service is good but we lost channels in the last change of offers
J
Joann from Fairfield , CT
Optimum Customer for 8+ years
Reviewed on: 7/14/2022
Too expensive. Difficult to contact by phone
D
David from Hackensack, NJ
Optimum Customer for Less than a year
Reviewed on: 7/2/2022
My optimum bill is included in the rent.I use it mostly for the wifi. I like to use the Amazon firestick as it offers first run movies.i don't think that there is any way to improve on that.
K
Katfrom Bronx, NY
Optimum Customer for 1+ years
Reviewed on: 6/29/2022
It's just ok
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Endnotes and sources
(1) “Network Ratings 2022 Top Channels,” Variety. Accessed 2 February 2023.As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
Endnotes and sources
Endnotes and sources