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Mediacom internet reviews

Xtream by Mediacom brand
Staff rating
Customer rating
Price: $19.99 - $139.99/moSpeed: 5 Mbps - 1000 MbpsChannels: 170+DVR storage hours: 150
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Headshot of Dave Schafer
Researched by
Dave SchaferContributing Writer
Headshot of Bri Field
Reviewed by
Bri FieldAssigning Editor
Updated 2/7/23

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Reliable, fast internet, but watch for fees

Mediacom offers a decent overall experience, with fast speeds and modern Wi-Fi gear. However, big rate hikes, a hefty installation cost, and lots of small fees bring the rating down.

What we like

  • Nice selection of plans
  • Very low initial prices
  • Solid availability
What we dislike

  • Contract required
  • Regular price increases
  • No unlimited data option

Our expert assessment

Excellent initial value, but heavy price hikes hurt the rating

Rating Mediacom’s value requires a long-term mindset. When you first sign up, the prices are extremely low—possibly the best on the market. Some come in at just 20% of the national benchmark, if you opt for paperless billing and autopay (1). However, each year, your cost gradually increases until it reaches a “standard value” (usually after three years). These prices are less exciting: you’ll end up paying roughly double what you initially signed up for. Depending on the length of your contract term, you may be able to jump ship before the price gets too high, but this might be too much effort for some.

Now, to be fair, many internet service providers (ISPs) do this (with a few notable exceptions, like CenturyLink). Mediacom is also pretty transparent about these price hikes and when you can expect them. However, the low starting prices here make the increases feel worse than they are, and that’s not great.

Solid performance, but no unlimited data is a bummer

We have no major complaints about Mediacom’s performance. There’s a range of plans available (up to 1 Gbps), so you can find something to suit whatever your needs are. We do have a couple of small gripes, though.

First, there are data caps on all internet plans, with no unlimited data option. The lowest-tier package has a cap of just 350 GB, which is pretty harsh, given the average person uses 536 GB per month (2). The middle-tier internet plans have 1.5 and 3 TB limits, and that's better—this should be plenty for most users and is in line with most other providers that have data caps.

The 1 Gbps plan bumps data caps up to 6 TB, which is effectively unlimited for most use cases, although a household streaming in 4K could theoretically max this one out, too. Going over the cap costs $10 per 50 GB, which, again, is in line with other providers charging overage fees.

Our other gripe is that there are no plans faster than 1 gig. In a world where internet providers are increasingly offering 2 gig and even 5 gig plans, we’d love to see Mediacom do the same. Admittedly, though, 1 gig should be plenty for all but the heaviest of users.

Equipment and installation
Equipment is excellent, but the installation fee is steep

Mediacom offers a home networking combo called Xtream WiFi360pro. It uses a cable modem and eero Pro 6 mesh routers to ensure coverage over your whole house. The cost is $10 per month for a pair of routers, and you can add additional units for $6 each if needed.

Installation is less exciting. A professional installation and an activation fee will cost you around $120 total, and there’s no option to do it yourself. The fees can sometimes be waived with certain promotions—we recommend shopping around for one or asking a sales rep because these are steep.

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Customer experience
Lots of fees add up to a so-so experience

The Mediacom customer experience is decent overall. The provider scores a bit below average on customer satisfaction surveys like the American Customer Satisfaction Index (ACSI) (3), but overall, the service itself is fine. Speeds are solid and reliable, the Wi-Fi equipment is good, and the prices are competitive (at least initially).

Our biggest knock against Mediacom is the tremendous amount of small fees the company hits you with. In addition to the equipment and installation fees already mentioned, the company charges one-time fees for activation, early termination of your contract, and “Wi-Fi certification” (whatever that means). There’s a fee every time you have a technician come out for service. All these fees add up and can really sour the experience over time.

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Mediacom customer ratings overview

5 Star
4 Star
3 Star
2 Star
1 Star
Our reviews come from real customers who weren't incentivized to leave a review. The rating distribution typically shows a range of experiences and opinions that helps you get a sense for the average customer experience, not just extremes.

Top reviews from Mediacom customers

Williamfrom Brewton, AL
Mediacom Customer for 8+ years
Reviewed on: 2022-10-31
my experience has been ok the reliability is ok and works fine most times but the speed can be slow to respond the fiber optic cables need replacing and updated
Karenfrom Willacoochee, GA
Mediacom Customer for 1+ years
Reviewed on: 2022-10-25
My experience with Mediacom has been good and not so good. The internet seems to go off quite a bit which can be very frustrating if I am busy online. The price for the internet service is reasonable which I appreciate. They need to hire more people to fix problems more quickly.
Kristafrom Lyndon, IL
Mediacom Customer for 4+ years
Reviewed on: 2022-10-14
It is really good at using for streaming. The reliability is not that great because it seems like certain times a day it stops or slows down. They are way too expensive. Our bills has gone up considerably.
Kyleefrom Fort Dodge, IA
Mediacom Customer for 4+ years
Reviewed on: 2022-10-08
They have fast internet and great customer service
Devinfrom Ottebein , IN
Mediacom Customer for 1+ years
Reviewed on: 2022-09-17
It's been amazing so far
Matoshiafrom Cordele , GA
Mediacom Customer for 1+ years
Reviewed on: 2022-09-04
I love them and speed
Pamelafrom Brewton , Al
Mediacom Customer for 8+ years
Reviewed on: 2022-08-25
It's a good internet and cable service
Richardfrom Poplar Grove, IL
Mediacom Customer for Less than a year
Reviewed on: 2022-08-13
It's too early to tell. We had issues at the beginning, but they seem to be getting better
Kristi from Webster City , IA
Mediacom Customer for 1+ years
Reviewed on: 2022-08-01
I feel like it cost to much and service goes out alot. They do try to fix problems promptly.
Anjifrom Havana, FL
Mediacom Customer for 1+ years
Reviewed on: 2022-07-22
They charge alot for service not to work all the time. Customer service is awful and no help at all.
Sarahfrom Eldora, IA
Mediacom Customer for 1+ years
Reviewed on: 2022-07-22
Overall good lately we have had to call due to lagging wifi connection and the price is pretty high for the services we receive.
Veronicafrom Leesburg, GA
Mediacom Customer for 1+ years
Reviewed on: 2022-06-30
Lower their price. They are the nay provider
Heatherfrom Monroeville, IN
Mediacom Customer for 4+ years
Reviewed on: 2022-06-30
Customer service is pretty responsive and kind. However internet connectivity is spotty at best and fraudulent at worst. Speed is half of the 'bucket' we are billed for, and it cuts out about an hour a day, a couple of minutes at a time.
Geraldfrom Millsboro, DE
Mediacom Customer for 4+ years
Reviewed on: 2022-06-26
Meganfrom Bay Minette , Al
Mediacom Customer for 1+ years
Reviewed on: 2022-06-17
Better options in the area. My area cannot withstand some of the top options that I would happily pay for if it were available in my area.
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Endnotes and sources
1. “2022 Urban Rate Survey – Fixed Broadband Service,” FCC. Accessed 15 December 2022.2. "Broadband Insights Report (OVBI)," OpenVault. Accessed 15 December 2022.3. “Internet Service Providers,” American Customer Satisfaction Index. Accessed 15 December 2022.