Staff rating

4.1

Customer rating

3.7

(22)

Plans starting at $15.00

420+ channels

Go to provider

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Staff rating

3.0

n/a channels

Go to provider

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Staff rating

4.1

Huge value for internet-based TV

Optimum offers exceptional value. You get tons of channels, a solid DVR, and a good selection of sports and premium channels for a very reasonable price. Despite some additional fees, Optimum is an excellent choice.

What we like

No contracts
High channel count
Excellent value

What we dislike

Some areas can't get fiber internet
High fees
Second-year price hikes

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Staff rating

3.0

Peacock TV is a great supplemental service but doesn’t replace live TV

Home to greats like The Office, Parks & Rec, Real Housewives, and Law & Order, Peacock has some great content at a price we loved. But our hands-on testing revealed that its channel lineup was disappointing and couldn’t fully replace a more expensive live TV streaming service like fuboTV or YouTube TV.

What we like

Great shows
Delightful interface
Low price

What we dislike

No DVR
Mostly runs on "live" channels
No NBC, MSNBC, or CNBC

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Value

4.5

Optimum TV offers a lot for the money

Optimum TV offers excellent value, whether you live in an area that gets only cable internet or one wired for fiber-to-the-home. Internet-basedTV packages are available for as little as $30 per month (for basic TV), while the higher-tier plans offer high channel counts for the price. There are as many as 420+ channels available—one of the highest channel counts of any provider.

All those channels aren’t just for show, either. The lineup includes all the most popular networks, including CBS, NBC, ESPN, HGTV, Univision, and History. Finally, the internet service is also a fantastic value, offering faster speeds for the money than many competitors.

There's a 2-year price lock on most plans, which is great! Prices go up in the third year of TV service, though, and the company doesn't say by how much. We've heard customers complain about price hikes in the range of $85–$115, though, and that's just for TV. Since you also need internet, your price could balloon by $200 per month by year three.

You may be able to save on your bill by calling in and threatening to switch to a competitor, so we recommend it!

Value

4.0

Great shows, movies, and sports—but don’t pin all your live TV streaming hopes on it

Peacock is a great deal, especially if you take advantage of its $1.99 per month offer. It’s one of the cheapest TV streaming apps, but if you want it to cover all your live TV needs, you’ll probably be disappointed. It’s great if you love international sports like rugby, soccer, and golf, or if you want live news from a few of the largest metro areas in the US (think Chicago, New York, Los Angeles). But you won’t have access to NBC/Universal’s live stations, CNBC, MSNBC, or, well, NBC. That means you can’t watch live episodes of The Voice with your friends. Instead, you can get them on Peacock the next day—after your co-workers passive-aggressively feed you spoilers. Womp-womp.

Still, Peacock gives you access to arguably some of the greatest shows on TV, like The Office, Parks and Rec, and all the Law & Order reruns you could ever want. It’s a ton of value, but we recommend considering it an addition to a more complete live streaming option like Philo, Sling, or Hulu + Live TV.

Peacock TV has three versions. The free version is kind of like a teaser for the paid versions. You get to watch a few new shows and a bunch of channels packed with syndicated reruns, all while drooling over all the shows you’d get if you coughed up the cash for the paid version. The next step up, Peacock Premium, is a great buy at $5 per month. You get all the content Peacock has to offer and commercials were surprisingly low-key. Finally, the premium tier is Peacock Premium Plus. It’s twice the price and, in our opinion, rarely worth the cost. You get the same content with fewer commercials and the ability to download shows to watch offline (but no ability to DVR live content). It’s pretty meh.

Features

4.0

A solid DVR, but fees for storage

Optimum’s Cloud DVR system offers up to 150 hours of storage for your favorite shows and movies, and you can record up to 15 shows at the same time—perfect for large families or households with lots of roommates. The system comes with all the modern features we expect from a DVR: voice control, an Apple TV app, support for streaming services, and more.

You can also access your DVR and on-demand content from your iPhone, iPad, or Android device with the provider’s app. Our only gripe is that the DVR storage is costly—more than $20 per month for the full 150 hours, in addition to the fee for renting the box. You'll also be charged a DVR service fee for every set-top box you rent.

Content

2.5

Great live sports, on-demand movies, and day-old NBC shows—but its channel lineup is lacking

While Peacock has limited value as your only live TV streaming service, the content it does have is great. You get live NBC news from several big cities. Plus, NBC has some award-winning shows, both new and old. From The Office, 30 Rock, and Parks and Rec to Blacklist, all the Saturday Night Live, and Real Housewives, there’s some great content to watch on Peacock. If you work your way through all the episodes of these shows before you’re done binging (though we’d be surprised if you did), you can pick from over 40 channels of various news shows, classics like Dennis the Menace, reruns of Jimmy Falon, and more.

Peacock Premium and Peacock Premium Plus have some great sports content too. You’ll get a bit of everything, from soccer to golf to cycling to NASCAR to Sunday Night Football—all live or on-demand, depending on when you log in to watch. You also get the Olympics, of course, but these won’t be live. So if you like to stay up til three in the morning to watch your favorite curling team sweep their hearts out, consider this your permission to sleep in and catch all the bonspiels (that’s curling-speak for games) during normal waking hours. Oh, and if classic WWF matches are your jam (wait, is that just us?), Peacock has a channel that plays them 24/7/365.

Finally, Peacock has some great movies. Create a kids profile, and it’ll be packed with Dreamworks movies like Turbo, Shrek, and Shark Tale alongside shows like Blippi, Strawberry Shortcake, and Trolls: The Beat Goes On. Plus, you can dress to the nines in your living room and join the Gentleminions movement without besmirching your polite theater-goer reputation. Meanwhile, an adult profile will get you Peacock originals/exclusives like Honk for Jesus, Meet Cute, and Jurrasic World Dominion, along with faves like The Bourne Trilogy and classics like The Godfather.

Now for what you won’t get with Peacock TV: just about everything else. If you’ve had cable TV or another live TV streaming service like Sling, YouTube TV, Hulu + Live TV, or fuboTV, you might see Peacock’s channel lineup and snort out loud. And you’d be totally within your rights. Most of Peacock’s “live” TV channels just play reruns of specific shows all day and night. You can’t control which episode you watch or when you start one, nor are you getting fresh content. It’s kind of the worst of both the live TV and on-demand worlds. Our advice? Get Peacock TV for the sports, day-old NBC shows, and movies—not for the channels.

Equipment and installation

4.0

Premium installation with a premium price

Optimum gives you the first set-top box for free, but you'll be charged an additional $10 per month each if you want to upgrade to an Apple TV or lease additional boxes. The equipment itself is more-or-less on par with other providers and should serve most users just fine.

Installation is a little complicated to explain, although the actual appointment should be simple enough. There are two cost structures for installation: one for customers who order online, and one for those who don’t.

If you order online, standard professional installation is free, or you can pay around $60 for a premium installation service if you want the technician to help set up your devices and walk you through using the service. If you don’t order online, these standard installation costs about $100 and premium installation costs about $150. You can also get an Optimum self-installation kit, which is a nice option if your home is already wired for service.

Features

2.5

Easy parental controls and delightful details, but no DVR

No matter which Peacock plan you get, you’ll never be able to record live shows. There’s no DVR capability, but we’re not sure you’d need it. Most of the content we wanted to record was available on-demand anyway (except for live sporting events). And if you spring for Peacock Premium Plus (the highest-cost plan), you can download on-demand shows to watch offline later. We’d probably skip the upgrade, though. We liked the idea for long flights or keeping the kiddos entertained at the car wash, but we didn’t find a ton more uses for this pared-back feature.

Speaking of the little ones, Peacock makes it super easy to find shows for your kids. Just create a kids profile for quick access to only childrens shows. You can also set up a PIN to keep the little ones restricted to these kid-friendly profiles. As a bonus, parents’ profiles won’t be bogged down with Curious George or Blippi episodes. (Although we’d probably keep a kids profile around just for all the Dreamworks movies.)

We confirmed that you can stream only three devices at once on Peacock. When you try to add the fourth, you’re alerted (by the adorable Puss in Boots from Shrek giving you those big, precious eyes in apology). You don’t have to worry about kicking anyone else off their show—but you can’t choose to either. You’ll have to kick them off the old-fashioned way, with a text, phone call, or shout down the hall. Unfortunately, we could not confirm that Peacock has 4K content. While Peacock says it has 4K content available and it’s labeled as such when you browse, we didn’t find any shows or events with that badge.

Beyond the basics, Peacock has some fun extras that delighted us. We loved picking profile avatars using headshots of our favorite NBC characters (we’re looking at you, Ron Swanson). We also enjoyed discovering the “Content curated by dinosaurs” section—spoiler alert, T. Rexes love Jurrasic Park and The Expendables, while dilophosauruses love The Real Housewives. Who knew?

Sports and premium channels

4.0

A good selection of add-ons

Optimum offers all the expected premium channels, with the exception of EPIX, and prices are about average. Some packages also include premium channels in the price: the Premier package, for example, includes HBO Max, SHOWTIME, and STARZ.

Optimum also offers a Sports Pack, which includes more than 20 popular channels for $15 per month. You get NFL Network, NFL RedZone, NBA TV, the Golf Channel, and more. The higher-tier packages also include a number of channels by default—sports aficionados should opt for at least the Select TV plan to get the best selection.

If Optimum's offerings aren't quite right, you're in luck! A lot of games and matches are now available via streaming or over the air. Find out how to watch the MLB, how to watch pro football, and how to watch the NHL.

Usability

3.0

A few minor annoyances make Peacock more browser-friendly than phone-friendly

Something Peacock TV does really well is let you jump between devices in the middle of watching a show. It easily picked up where we left off when we switched from computer to the phone app to TV and back again, whether we were watching live or on-demand content. For some streaming services, (we’re looking at you, Sling TV) switching devices mid-stream can get glitchy fast. So well done, Peacock!

In other ways, Peacock wasn’t as easy as some of the other live TV streaming services we tested, especially on our phones. We were bummed that we couldn’t multitask: there was no mini video we could watch while firing off an email or answering a text. And the Peacock app made us browse shows and channels in portrait mode, then flipped us to landscape mode to watch, which was annoying. Additionally, there’s no “back” button on the app, so if you get a few clicks into browsing for on-demand shows, you have to hit the Home button and start all over if you want to back out (If you’re using a browser, you can hit its back button). There’s a “back” button on the live TV side of things, but, oddly, it doesn’t take you back a step. Instead, it brings up the channel guide on the bottom half of the screen while your show keeps playing. We liked being able to browse while catching up on the news, but it was confusing at first.

The only real gripe we had about using Peacock TV on a browser was that a lot of the descriptive text (like the channel guide and show descriptions) disappeared faster than we could read it, which meant we had to keep moving the mouse to get it back. It was a minor annoyance, but we’d love to see this fixed in the future. We’re not all speed readers, Peacock.

Endnotes and sources

Optimum

3.6

(22)

5 Star

27%

4 Star

32%

3 Star

27%

2 Star

1 Star

Edwardfrom Manalapan , NJ

Optimum Customer for 4+ years

Reviewed on: 8/15/2022

Service is good but we lost channels in the last change of offers

Joann from Fairfield , CT

Optimum Customer for 8+ years

Reviewed on: 7/14/2022

Too expensive. Difficult to contact by phone

David from Hackensack, NJ

Optimum Customer for Less than a year

Reviewed on: 7/2/2022

My optimum bill is included in the rent.I use it mostly for the wifi. I like to use the Amazon firestick as it offers first run movies.i don't think that there is any way to improve on that.

Katfrom Bronx, NY

Optimum Customer for 1+ years