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DIRECTV STREAM vs. fuboTV vs. Peacock TV Television plan comparison


Rebecca Palmer smiles for the camera
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Researched by
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Reviewed by
Updated 4/10/23

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DirecTV Stream
Staff rating
3.7

  • Plans starting at $74.99
  • 140+ channels
fuboTV
Staff rating
3.8
Customer rating
0.0
(0)

  • Plans starting at $32.99
  • 210+ channels
PeacockTV
Staff rating
3.6

  • n/a channels
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DirecTV Stream
Staff rating
3.7

Traditional TV tries its hand at live streaming

The DIRECTV STREAM experience is very similar to traditional TV, but we love that it requires no contracts or equipment rentals. Our tests surfaced issues with audio, screen size, and casting on mobile and browsers, but we liked channel surfing and catching games on bigger screens.

What we like

  • Easy channel surfing
  • Excellent lineup of regional sports networks (RSNs)
  • Available set-top box and 10-digit remote
What we dislike

  • Highest prices of any streaming service
  • Slow load times
  • No casting or screen mirroring from DVR
Savings tip: DIRECTV STREAM often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.
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fuboTV
Staff rating
3.8

International football fans rejoice, with a strong sports lineup overall

The Fubo live streaming service is a solid option for sports enthusiasts. In our tests, we loved the international soccer (football) coverage. We also liked the interface and overall sports lineup, but were a little disappointed to miss out on TNT and CNN. We were also bummed by hidden regional sports fees, but highly recommend the seven-day trial.

What we like

  • Stellar international soccer coverage
  • Certain events and games in 4K
  • Good customer service and help documentation
What we don't like

  • Missing TNT, TBS, and CNN
  • Hidden regional sports fees
  • No parental control options
Savings tip: fuboTV often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.
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PeacockTV
Staff rating
3.6

Peacock TV is a great supplemental service but doesn’t replace live TV

Home to greats like The Office, Parks & Rec, Real Housewives, and Law & Order, Peacock has some great content at a price we loved. But our hands-on testing revealed that its channel lineup was disappointing and couldn’t fully replace a more expensive live TV streaming service like Fubo or YouTube TV.

What we like

  • Great shows
  • Delightful interface
  • Low price
What we dislike

  • No DVR
  • Mostly runs on "live" channels
  • No NBC, MSNBC, or CNBC
Savings tip: Peacock TV often has
sign-up promotions
for first-time customers. Call to ask a rep about current deals and discounts.
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DirecTV Stream
Content
4.5
More top channels and regional sports than any other streaming service

In our tests, the DIRECTV STREAM lineup was one of the best we found. You get more of the most popular options than with any other live TV streaming service we tested. (1) You also get more of these channels than the majority of traditional TV services, and only one or two less than our top picks for channel lineup: Xfinity, DISH, DIRECTV satellite, Optimum, and Verizon. When you add in a heaping ton of regional sports networks, it’s easy to see why cord-cutters are giving this service a try.

Local: 3.5/5
DIRECTV STREAM doesn’t disappoint when it comes to local channels. It has each of the big four networks (ABC, NBC, FOX, and CBS) in most markets, and offers national coverage from each in case of a carrier dispute with a local broadcaster. You won’t find some of the smaller broadcasters like Antenna TV and Estrella TV—and there’s no local Univision affiliate in some markets—but you can still find national news, sports, and programming in both English and Spanish.

Sports: 4.5/5
In addition to having almost all the national sports channels out there, DIRECTV stands out in an increasingly crowded streaming marketplace for having agreements with almost all the regional sports networks in the US. With the second-tier package and higher, you can find almost any game across the country (as long as there aren’t local blackouts). If you pay for the highest tier, you get access to even more. You also get all your local channels, which isn’t the case with a lot of streaming competitors.

Unfortunately, NFL SUNDAY TICKET, NFL Network, and NFL Red Zone are no longer available from either DIRECTV STREAM or DIRECTV Satellite. The rights were sold to live TV streaming competitor YouTube TV.

However, you can catch MLB on DIRECTV STREAM—a benefit you won’t find with YouTube TV.

Family and education: 4.5/5
DIRECTV STREAM gets a nearly perfect score when it comes to shows for families and kids. You get Cartoon Network, a variety of Nickelodeon channels, PBS, Disney and Disney Junior, two National Geographic options, and more. You won't find Family Education TV (FETV), but you’ll still be able to catch all your kiddo’s favorites. The on-demand library for young audiences is quite good, too.

News and politics: 4.5/5
Except for a few smaller channels like Antenna TV, DIRECTV STREAM’s news options are comprehensive. You get all your local stations, both Newsmax and Fox News for right-leaning coverage, both Bloomberg and Cheddar for financial news, and both MSNBC and Vice for left-leaning insight and investigations. There’s also international news on the third and fourth tiers and multiple C-SPAN options at every tier. For the best news selection, we usually recommend the CHOICE package or above.

Entertainment and lifestyle: 4.5/5
DIRECTV STREAM shines when it comes to movies, reality TV, and stories of all kinds. You also get home improvement shows and both Lifetime and Hallmark channels, which is uncommon in the streaming space. For the first three months on lower-tier packages, you get access to premium channels like HBO. They are included with the PREMIER package and if you want to buy the individually, they cost about the same as they would with traditional TV providers.

Local news, sports, and entertainment channels vary based on your location. Check out
DIRECTV STREAM channel offerings
in your area.
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fuboTV
Content
3.5
Sports galore, but you may have trouble finding your team

Fubo is a decent all-around replacement for cable TV, but it really shines when it comes to regional sports. This handy channel guide from Fubo is an easy way to see whether your shows and games are available.

Local: 3.5/5
Fubo offers more local channels than most of its competitors in the streaming space, and that means home games, primetime hits, and local news. There’s no PBS or C-SPAN though, and some markets don’t have NBC or ABC. You’ll also miss out on CNN, The CW, A&E, and HBO.

Sports: 3.5/5
Fubo is a great choice for regional sports networks in addition to popular favorites including FS1, Golf, ESPN and ESPN2, and NFL Network, all of which are available on the first-tier. You also get TUDN channels, beIN SPORTS channels, and BIG NETWORK channels, but no TNT. For NBA TV, NHL Network, MLB Network, and PAC 12 coverage (among others), you’ll need the Fubo Extra add-on for about $8 per month. Other add-ons for sports include MLB.TV ($25 per month), NBA League Pass ($15 per month), Adventure Plus ($5 per month), and more.

Family and education: 2.5/5
Fubo is adequate (but not great) when it comes to programming for kids. You get Disney, Disney Jr., Nickelodeon and Nick Jr. plus Animal Planet and Universal Kids at the first tier. There’s even a channel that’s all Bob Ross, all the time. You can’t get PBS or The CW, though.

News and politics: 3.5/5
Fubo does a little better when it comes to news. You can get local coverage from your ABC, NBC, FOX, Telemundo, Univision, or CBS affiliate station plus Fox News, MSNBC, Bloomberg, NEWSMAX, and Scripps News (a channel not widely available elsewhere). There’s no way to get HLN or CNN with Fubo, though, and you’ll have to pay an extra $3 per month for the News Plus add-on if you want coverage from smaller outlets including ROI, Cheddar News, TYT, and i24 News.

Entertainment and lifestyle: 3/5
From true crime documentaries to love stories and blockbuster hits, Fubo has a lot to offer. We like that Paramount and Bravo are included at the base package price. You can also get TLC, Grit, USA, and three Hallmark channels at that price. There’s no way to get Lifetime channels, though, and there’s also no TBS, History, A&E, AMC, IFC, or Sundance.

Local news, sports, and entertainment channels vary based on your location. Check out
fuboTV channel offerings
in your area.
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PeacockTV
Content
3.5
Great live sports, on-demand movies, and day-old NBC shows—but its channel lineup is lacking

Peacock TV is different from other streaming services because it focuses on only NBC content. NBC has a little something for everyone though, so we were able to rate all five content categories. But instead of basing our ratings on the channels Peacock offers, we focused on the shows themselves.

If you’ve had cable TV or another live TV streaming service like YouTube TV, Hulu + Live TV, or fubo, you might see Peacock’s channel lineup and snort out loud. And you’d be totally within your rights. Most of Peacock’s “live” TV channels just play reruns of specific shows all day and night. You can’t control which episode you watch or when you start one, nor are you getting brand new content. It’s kind of the worst of both the live TV and on-demand worlds.

Our advice? Get Peacock TV for the sports, day-old NBC shows, and movies—not for the channels.

Local: 2/5
If you spring for the $10 per month subscription, you’ll get your local NBC channel. Otherwise, you won’t. If you live in Chicago, New York City, Philadelphia, South Florida, Boston, or Los Angeles, you’re in luck. You’ll get a local NBC news channel. If you live elsewhere, you won’t get any content local to you.

Sports: 4/5
Peacock Premium and Peacock Premium Plus have some great sports content too. You’ll get a bit of everything, from soccer to golf to cycling to NASCAR to Sunday Night Football—all live or on-demand, depending on when you log in to watch. You also get the Olympics, of course, but these won’t be live. So if you like to stay up til three in the morning to watch your favorite curling team sweep their hearts out, consider this your permission to sleep in and catch all the bonspiels (that’s curling-speak for games) during normal waking hours. Oh, and if classic WWF matches are your jam (wait, is that just us?), Peacock has a channel that plays them 24/7/365.

Family and education: 3.5/5
Peacock has some great family-friendly movies and finding them is super easy. Create a kids profile, and it’ll be packed with Dreamworks movies like Turbo, Shrek, and Shark Tale alongside shows like Blippi, Strawberry Shortcake, and Trolls: The Beat Goes On. Plus, you can dress to the nines in your living room and join the Gentleminions movement without besmirching your polite theater-goer reputation.

News and politics: 2.5/5
Peacock has some strong news content in addition to its six local news channels. You’ll get a 24/7 Dateline channel, Today All Day, Sky News, and LX News. If you’re looking to get a sample of headlines and stories, it’s great. But all news programs are created by NBC, so you may not get the variety of perspectives you’re looking for. We like to see Peacock as a supplemental way to get news coverage, we prefer to get our news elsewhere.

Entertainment and lifestyle: 5/5
NBC has some award-winning shows, both new and old. From The Office, 30 Rock, and Parks & Rec to Blacklist, all the Saturday Night Live, and Real Housewives, there’s some great content to watch on Peacock. If you work your way through all the episodes of these shows before you’re done binge-watching (though we’d be surprised if you did), you can pick from classics like Dennis the Menace, reruns of Jimmy Fallon, and more.

Local news, sports, and entertainment channels vary based on your location. Check out
Peacock TV channel offerings
in your area.
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DirecTV Stream
Value
3.5
A classic TV experience, delivered over the internet

The basic ENTERTAINMENT package for DIRECTV STREAM costs about the same as other premium live TV streaming options we tested, and about $5 more per month than DIRECTV’s satellite TV service (before a bunch of hidden fees). You get more than 75 channels for the base price with the streaming service, including all your local channels and a few major sports networks. It’s a decent price for what you get, and we like how similar it feels to traditional TV. We also like that DIRECTV STREAM is free of hidden fees and second-year price hikes, unlike its satellite counterpart.

That said, most people who opt for premium TV (at premium prices) will be better served by DIRECTV STREAM’s second-tier package, CHOICE. For about $20 more each month, you get 30 more channels and access to regional sports networks (RSNs). Just watch out for premium channels that expire after the first three months! If you forget to cancel, your bill could nearly double in month four.

DIRECTV STREAM’s third and fourth tiers are harder to recommend. You get more than 140 channels with ULTIMATE tier, at a price of more than $100 per month. At the PREMIER tier, you get more than 150 channels, including several premium entertainment options, but you’ll pay more than $150 every month. Those are the highest prices we found, and we don’t think they’re worth it for most people.

That said, we’re very pleased DIRECTV STREAM has done away with hidden fees, including broadcast fees, early cancelation fees, and regional sports fees. For that reason alone, we’d recommend it over the DIRECTV Satellite service to anyone who has high-speed internet access.

Get the best value by speaking directly with a sales rep at 1-844-343-6362 or check your address at
DIRECTV STREAM's website.
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fuboTV
Value
3.0
A great sports lineup meets high monthly prices

Monthly costs for Fubo are about average compared to competitors we tested, at least for the first tier. For about $75 per month, you get access to more than 140 channels, including a very strong soccer lineup. We also found golf, NASCAR, and NFL options pretty easily. A lot of content is limited to 720p resolution, but that’s standard for a lot of live TV. To access games in 4K, you’ll need to pay for the third- or fourth-tier plan for between $10 and $30 more per month. It’s not cheap, but it may be worth it if you’re a serious international soccer fan. We also liked the add-on lineup, which includes options for soccer in French, Portuguese, and Spanish, plus most of the standard entertainment extras like SHOWTIME and MGM+.

There’s a big drawback, though. The Fubo streaming service doesn’t carry any Turner Network channels, so you can’t get CNN or TNT. Depending on where you live, you may also miss out on local stations, which could mean missing home games. We highly recommend the seven-day free trial, but set yourself a reminder to cancel in case you can’t find your games and teams.

After the trial ends, you’ll be charged the regular monthly price plus local taxes and a regional sports fee, which is either $10.99 per month (if you have one RSN in your area) or $13.99 (if you have more than one RSN or signed up through Roku). Most streaming providers have dropped hidden fees at this point, and we wish Fubo would do the same.

Get the best value by speaking directly with a sales rep or check your address at
fuboTV's website.
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PeacockTV
Value
4.0
Great shows, movies, and sports—but don’t pin all your live TV streaming hopes on it

Peacock is a great deal, and it’s one of the cheapest TV streaming apps. Peacock gives you access to arguably some of the greatest shows on TV, solid news coverage, and a great sports lineup—especially international sports.

It’s a ton of value, but we recommend considering it an addition to a more complete live streaming option like Sling or Hulu + Live TV—especially since Peacock doesn’t give you access to NBC/Universal’s live stations, like CNBC, MSNBC, or, well, NBC. That means you can’t watch live episodes of The Voice with your friends. Instead, you can get them on Peacock the next day—after your co-workers passive-aggressively feed you spoilers. Womp-womp.

Peacock TV has three versions. The free version is kind of like a teaser for the paid versions. You get to watch a few new shows and a bunch of channels packed with syndicated reruns, all while drooling over all the shows you’d get if you coughed up the cash for the paid version. The next step up, Peacock Premium, is a great buy at $5 per month. You get all the content Peacock has to offer, and the commercials were surprisingly low-key.

Finally, the premium tier is Peacock Premium Plus. It’s twice the price and, in our opinion, rarely worth the cost. You get the same content with fewer commercials and the ability to download shows to watch offline (but no ability to DVR live content). It’s pretty meh.

Get the best value by speaking directly with a sales rep or check your address at
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DirecTV Stream
Features and usability
3.0
Everything you’d expect from live TV, with a few caveats

We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices and ran into a few annoying glitches. Once we got used to it, though, it worked consistently.

Ability to watch: Good
DIRECTV STREAM feels like traditional TV, but with perks. You can watch in real time, pause and rewind live TV, make recordings, and access the extensive on-demand library from anywhere.

We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices. We get that any new service takes a while to get used to, but the experience with DIRECTV STREAM had more hiccups than other live TV streaming competitors we tested.

On every new device, we had to select whether we wanted to see game scores before we could watch anything (even if we weren't watching games at all). Then, when we found and selected a show on non-TV devices, there was no audio. We had to search around for the volume button within the player to hear anything. We can see how this might be a perk if you’re streaming games while working in an office or something, but for our testers it just felt broken.

Slow load times were also an issue on every device we tested. The payoff is stellar picture quality, eventually, but we had to wait a few seconds for any picture at all when we changed channels, and then suffer through several seconds of blurry picture before we got a high-quality image.

The built-in mini player loaded much faster, as you might expect. The delay still showed up on mobile, but wasn’t as long as with larger screens.

Once we got in and got used to the volume quirk, we got right to channel surfing. In full screen view, it was easy to go to the next or previous channel—a feature we didn’t find with other services. We had a little trouble figuring out how to get back to the channel guide on most devices, but we liked that you can sort channels either alphabetically or numerically when you get there.

Finally, we liked that you can access content in 4K resolution with any of the DIRECTV STREAM plans. You’ll get the most out of this feature with the second-tier plan and above, since that’s when all the regional sports networks kick in.

Ability to record: Great
DVR recordings are unlimited with DIRECTV STREAM (as long as you order online), and recordings are saved for nine months. We ran into a few trouble spots, though. First, only the newest 30 episodes of a show are saved, meaning old episodes are automatically deleted.

That said, we like that you can hide scores of games you’ve missed, and download from your DVR library using the highly rated mobile app.

Ability to find: Excellent

DIRECTV STREAM makes it easy to find what you want to watch. It’s the only streaming provider we reviewed that offers a custom set-top box for purchase or monthly rental, including a full-size voice remote, and that means easy channel surfing. The box even takes you right to the last channel you were watching on startup, just like live TV. The cost is $5 per month or $120 up front.

We also like the different views, and appreciate that you get both channel numbers and icons on the TV guide. The recommendation engine is decent, too. Overall, DIRECTV hits this one out of the park.

Ability to share: Bad
You can technically watch up to three simultaneous streams on your DIRECTV STREAM membership away from home, and an unlimited number of streams at home. But it’s far from perfect. To watch on mobile, location sharing is required. We may be more concerned about privacy than the average bear, but why does DIRECTV need to know your precise location in order to provide services you’ve paid for, especially when they already have your home address? Not cool.

Next, you can’t use Google’s Chromecast devices or Apple’s screen mirroring to cast any of your DVR content, and you can’t pause live TV while casting. Since most of our watching these days is asynchronous, that’s a significant downside.

That aside, we really liked the parental controls on DIRECTV STREAM, which work by way of a four-digit pin. You have to set them up on every device you’re logged into, and they’re not yet available for Chromecast with Google TV. Many of the competitors we tested don’t have any parental controls at all, though, so DIRECTV wins the day here.

Unfortunately, you can’t set up different profiles for different users on DIRECTV STREAM like you can on Hulu + Live TV and YouTube TV. It’s one more way DIRECTV STREAM is more like traditional TV than a streaming service.

fuboTV
Features and usability
4.5
One of the best viewing experiences in the streaming space

No matter how you watch Fubo, we think you’ll enjoy the experience. The app is highly rated, the DVR works well, and it's easy to watch simultaneous streams both at home and on the go.

Ability to watch: Great
The day-to-day viewing experience with Fubo is very good. Shows load faster than with DIRECTV STREAM, and there are a lot of games available in 4K. We tested the service on a large Samsung TV, multiple browsers, and mobile devices. We also tested the mobile app, which is rated pretty highly by both Android and Apple users.

Ability to record: Excellent
Fubo offers a cloud DVR that lets you save up to 1,000 hours worth of shows, and we love that it doesn’t expire. You can also watch recent games you forgot to record, and you can pause and rewind most of your live shows and games (depending on the channel). We also liked that the cloud DVR saved a complete episode or game even if we forgot to start recording until the middle. There’s a minor caveat around DVR, though. You get only 250 hours of cloud DVR space with the Latino plan. That seems like a lot, but we don’t recommend it if you support multiple teams or have a household with diverse TV tastes. The other Fubo plans offer 1,000 hours of storage, but many top competitors offer truly unlimited DVR these days. The Fubo app felt faster and more modern than the DIRECTV STREAM options we tested and sleeker than bargain TV streaming services like Philo. Fubo feels a lot like traditional TV, but with a better interface and easier access to free options like Crackle and TYT.

Ability to find: Great
The channel guide from Fubo is fast and modern, and we like that you can see both channel numbers and logos from the home screen. You can see previews and details for a given program without having to click through to it, which is nice. You can also find your stuff using a few other views, and the recommendation engine works well. There were a few things we didn’t like, but we can’t really single out Fubo because we found the same issues elsewhere. First, it was tricky to find the on-demand library or see which shows are available on demand (compared to streaming live or recorded in your cloud DVR). DIRECTV STREAM was much better in that regard, but it only really matters if you’re watching a show that lets you skip commercials.

Ability to share: Excellent
Fubo lets you watch on up to 10 screens at a time, and you can create up to six different user profiles. It was nice to get a six-digit passcode when logging onto a new device rather than having to type in a password, but we didn’t love that we had to share our location every time we opened the mobile app. In today’s privacy-centric world, it felt borderline invasive, but the experience watching on the go was still better than with Hulu + Live TV. In all our tests, Fubo was one of the best services out there for sharing with a big household.

There’s just one minor downside when it comes to parental controls. It was easy to create profiles and get custom recommendations, but there are no parental controls or any way to request only kid-friendly shows on a given profile. We created a profile to watch the Disney Channel, Nick Jr., and Animal Planet, for example, and the first recommendation was South Park. Mmmkay.

PeacockTV
Usability and features
4.0
Easy parental controls and delightful details, but no DVR

Peacock makes watching and finding content a wonderful experience. You can’t DVR anything, but with so much on-demand content, we didn’t feel much need to anyway.

Ability to watch: Great
Peacock delivers a solid watching experience in both its app and browser versions. Something Peacock TV does really well is let you jump between devices in the middle of watching a show. It easily picked up where we left off when we switched from a computer to the phone app to TV and back again, whether we were watching live or on-demand content. For some streaming services, (we’re looking at you, Sling TV) switching devices mid-stream can get glitchy fast. So well done, Peacock!

In other ways, Peacock wasn’t as easy as some of the other live TV streaming services we tested, especially on our phones. We were bummed that we couldn’t multitask: there was no mini video we could watch while firing off an email or answering a text.

Ability to record: Fine
No matter which Peacock plan you get, you’ll never be able to record live shows. There’s no DVR capability, but we’re not sure you’d need it. Most of the content we wanted to record was available on-demand anyway (except for live sporting events). And if you spring for Peacock Premium Plus (the highest-cost plan), you can download on-demand shows to watch offline later. We’d probably skip the upgrade, though. We liked the idea for long flights or keeping the kiddos entertained at the car wash, but we didn’t find a ton more uses for this pared-back feature.

Ability to find: Great
Peacock makes it pretty easy to find the shows you want. Its interface is intuitive and it easily tracks where you left off, even when switching between devices. Parental controls are also super easy and effective. Just create a kids profile for quick access to only children's shows. You can also set up a PIN to keep the little ones restricted to these kid-friendly profiles. As a bonus, parents’ profiles won’t be bogged down with Curious George or Blippi episodes. (Although we’d probably keep a kids profile around just for all the Dreamworks movies.)

There are a few ways Peacock could improve its usability though. For starters, the app made us browse shows and channels in portrait mode, then flipped us to landscape mode to watch, which was annoying. Additionally, there’s no “back” button on the app, so if you get a few clicks into browsing for on-demand shows, you have to hit the Home button and start all over if you want to back out. (If you’re using a browser, you can hit its back button.)

There’s a “back” button on the live TV side of things, but, oddly, it doesn’t take you back a step. Instead, it brings up the channel guide on the bottom half of the screen while your show keeps playing. We liked being able to browse while catching up on the news, but it was confusing at first.

The only real gripe we had about using Peacock TV on a browser was that a lot of the descriptive text (like the channel guide and show descriptions) disappeared faster than we could read it, which meant we had to keep moving the mouse to get it back. It was a minor annoyance, but we’d love to see this fixed in the future. We’re not all speed readers, Liz Lemon.

Ability to share: Great

You can make up to six profiles on Peacock, which is a decent amount, and making new profiles is super easy. Beyond the basics, Peacock has some fun extras that delighted us. We loved picking profile avatars using headshots of our favorite NBC characters (hello Ron Swanson!).

We also confirmed that you can stream only three devices at once on Peacock. When you try to add the fourth, you’re alerted (by the adorable Puss in Boots from Shrek giving you those big, precious eyes in apology). You don’t have to worry about kicking anyone else off their show—but you can’t choose to either. You’ll have to kick them off the old-fashioned way, with a text, phone call, or shout down the hall.

DirecTV Stream
Customer experience
4.0
It’s easy to sign up, but hard to cancel

Being a DIRECTV STREAM customer is pretty similar to being a DIRECTV satellite customer, just without the hole in your roof. It’s easy to sign up online (and we recommend it), but packages are very expensive and it’s difficult to cancel. If you do need help, we like that there are both phone and live chat options, but we can’t give the service 100% credit for that because hold times can be several hours long. If you’re used to traditional TV, DIRECTV STREAM has some nice perks. But if you’re used to streaming services, DIRECTV STREAM will feel like a blast from the past.

Visit DIRECTV STREAM's website
or call 1-844-343-6362 for more information on contracts and money-back guarantees.
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fuboTV
Customer experience
4.5
A nice overall experience

Fubo treats its customers well, for the most part. The website and app are easy to use and navigate, and you can pretty easily see what you’ll be getting before you sign up. There’s extensive help documentation on the main site, or you can reach customer service by phone or even social media. We also really like the seven-day free trial and the 24-hour email notification that the trial would be ending soon. However, we wish the RSN fee were rolled into the base package price.

If you don’t like what you’re getting with Fubo, it’s easy to cancel your subscription, but your favorites and DVR won’t be saved. You can also pause your subscription for up to three months, which is a nice perk.

Visit fuboTV's website
or call for more information on contracts and money-back guarantees.
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PeacockTV
Customer experience
3.0
Peacock delivers a great overall experience, but if you need help, it’s hard to find

Peacock’s website is easy to navigate and it’s super easy to see right on the home page exactly how much a subscription will cost you. It also has a well-organized help page, though you’ll have to scroll to the website’s footer to find your way there. You can ask the chat bot for help, but to get more personalized service, you have to sign into your account.

Unfortunately, getting a live person to help isn’t as easy. There’s no phone number displayed, and the “Get in Touch” button just takes you to more self-help articles. To speak with an actual person via chat, you have to click into a help article, then click “No” to answer the question “Was this article helpful," and answer a feedback survey. Ugh.

That said, we had little genuine reason to seek out customer service because everything worked well, checkout was simple and transparent, and it was easy to cancel.

Visit Peacock TV's website
or call for more information on contracts and money-back guarantees.
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0%
2 Star
0%
1 Star
0%
Peacock TV
0.0
(0)
5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
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Endnotes and sources
(1) “Network Ratings 2022 Top Channels,” Variety. Accessed 2 February 2023.As an Amazon Associate, Switchful.com may earn commissions from qualifying purchases.
Endnotes and sources
Endnotes and sources