The DIRECTV STREAM experience is very similar to traditional TV, but we love that it requires no contracts or equipment rentals. Our tests surfaced issues with audio, screen size, and casting on mobile and browsers, but we liked channel surfing and catching games on bigger screens.
Hawaiian Telcom is a solid choice for TV service for Hawaii residents—with a couple caveats. You have to be on Oahu to get TV service, and there aren’t any standout features to help it rise above competitors DISH and DIRECTV.
Hulu + Live TV has something for everyone to watch, including one of the best on-demand libraries we reviewed. It’s hard to use on the go, though, and its interface was a bit confusing in our tests. You get great original content, but you can find lower prices and a more conventional viewing experience elsewhere.
In our tests, the DIRECTV STREAM lineup was one of the best we found. You get more of the most popular options than with any other live TV streaming service we tested. (1) You also get more of these channels than the majority of traditional TV services, and only one or two less than our top picks for channel lineup: Xfinity, DISH, DIRECTV satellite, Optimum, and Verizon. When you add in a heaping ton of regional sports networks, it’s easy to see why cord-cutters are giving this service a try.
Local: 3.5/5
DIRECTV STREAM doesn’t disappoint when it comes to local channels. It has each of the big four networks (ABC, NBC, FOX, and CBS) in most markets, and offers national coverage from each in case of a carrier dispute with a local broadcaster. You won’t find some of the smaller broadcasters like Antenna TV and Estrella TV—and there’s no local Univision affiliate in some markets—but you can still find national news, sports, and programming in both English and Spanish.
Sports: 4.5/5
In addition to having almost all the national sports channels out there, DIRECTV stands out in an increasingly crowded streaming marketplace for having agreements with almost all the regional sports networks in the US. With the second-tier package and higher, you can find almost any game across the country (as long as there aren’t local blackouts). If you pay for the highest tier, you get access to even more. You also get all your local channels, which isn’t the case with a lot of streaming competitors.
Unfortunately, NFL SUNDAY TICKET, NFL Network, and NFL Red Zone are no longer available from either DIRECTV STREAM or DIRECTV Satellite. The rights were sold to live TV streaming competitor YouTube TV.
However, you can catch MLB on DIRECTV STREAM—a benefit you won’t find with YouTube TV.
Family and education: 4.5/5
DIRECTV STREAM gets a nearly perfect score when it comes to shows for families and kids. You get Cartoon Network, a variety of Nickelodeon channels, PBS, Disney and Disney Junior, two National Geographic options, and more. You won't find Family Education TV (FETV), but you’ll still be able to catch all your kiddo’s favorites. The on-demand library for young audiences is quite good, too.
News and politics: 4.5/5
Except for a few smaller channels like Antenna TV, DIRECTV STREAM’s news options are comprehensive. You get all your local stations, both Newsmax and Fox News for right-leaning coverage, both Bloomberg and Cheddar for financial news, and both MSNBC and Vice for left-leaning insight and investigations. There’s also international news on the third and fourth tiers and multiple C-SPAN options at every tier. For the best news selection, we usually recommend the CHOICE package or above.
Entertainment and lifestyle: 4.5/5
DIRECTV STREAM shines when it comes to movies, reality TV, and stories of all kinds. You also get home improvement shows and both Lifetime and Hallmark channels, which is uncommon in the streaming space. For the first three months on lower-tier packages, you get access to premium channels like HBO. They are included with the PREMIER package and if you want to buy the individually, they cost about the same as they would with traditional TV providers.
Hawaiian’s best content is its family-friendly channels. You’ll also get some decent sports content and news content, but its international content is what stands out most.
Local: 3/5
Hawaiian has about half the local channels you’d expect. You’ll get the big ones like ABC, CBS, The CW, FOX, NBC, and PBS, but you won’t get any Spanish-language locals.
Sports: 3.5/5
Hawaiian Telcom offers a pretty standard sports channel selection. You get the usual ESPN, FS1, NFL Network, and other common channels, but not MotorTrend or NBA TV. That said, we think most sports fans will be able to find something to watch here.
Family and education: 4/5
If you have kiddos (or just love cartoons and educational content yourself), Hawaiian Telcom is a great provider. It has more family-friendly channels than most TV providers, including Discovery Channel, Animal Planet, both Nat Geos, Nickelodeon and Nick Jr., and Disney and Disney Junior. History and science lovers will be satiated, too. But you might miss Cartoon Network and Family Entertainment TV.
News and politics: 3/5
You’ll get most of the news coverage you want, including CNN, MSNBC, CNBC, and Fox News. But if you want Newsmax, the Weather Channel, or Spanish-language news, you’re out of luck. We also love how much international content you get, especially channels from Japan, Korea, and the Philippines.
Entertainment and lifestyle: 3.5/5
Whether you like movies, prime-time programming, reality shows, or cooking, Hawaiian has some channels for you. But you won’t get everything. You’ll get Comedy Central but not Laff, for example, and Grit but not INSP. But we think most households will be mostly happy with the lineup.
Hulu + Live TV shines when it comes to content. (1) You get access to most of your local channels and dozens of live options from popular cable networks. You also get access to the full on-demand libraries of Hulu, Disney+, and ESPN+. It’s a truly massive offering.
Local: 2.5/5
Hulu + Live TV gives you access to about half of the local channels you would get from a digital antenna or traditional TV provider, but those channels are the most popular of the standard local options. You get ABC, NBC, CBS, FOX, and The CW in most markets, for instance, but not PBS, Antenna TV, Estrella TV, or Univision. There are probably better live TV options for most Spanish speakers, but Hulu + Live TV isn’t bad if you just want your local news, sports, and primetime favorites in English. Hulu + Live TV is a nationwide service, but there are some geographic differences in the lineup. Find channels available in your area.
Sports: 3/5
Hulu + Live TV is so-so when it comes to sports. There’s no NBA TV or MLB coverage, but you do get ESPN, TNT, Fox Sports 1, and the Golf Channel, plus local channels (which often show big national games). There’s no way to get NFL SUNDAY TICKET (now available only from YouTube TV), and you’ll miss out on all the regional sports networks you could get with DIRECTV STREAM or many traditional cable TV providers.
Family and education: 3/5
If you have kiddos in the house, Hulu + Live TV should have plenty of shows and channels to keep them entertained. You get three Disney channels, two Nickelodeon channels, and Universal Kids channel. However, there’s no PBS. There are also some notable educational channels missing from the lineup, including Family Entertainment TV (FETV) and Heroes & Icons.
News and politics: 3/5
You get all your news heavy hitters with Hulu + Live TV, including local news, national news from both the left and right, and financial news. You won’t find Newsmax or any C-SPAN options, though, and you’ll have to pony up for the Español Add-on for news, weather, and sports in Spanish at a cost of about $5 per month.
Entertainment and lifestyle: 4/5
You get about half of America’s Top 100 channels to watch live with Hulu + Live TV, but the provider earns extra points for having a stellar on-demand library on top of its live TV offering. That said, you’ll miss out on goodies like Ion and INSP, and you’ll have to get the Entertainment add-on ($8 per month) for Discovery Channels, MTV Classic, Crime+Investigation, and BET Her. You can also get HBO MAX, CINEMAX, SHOWTIME, and STARZ, but additional pricing of between $9 to $15 each applies every month.
The basic ENTERTAINMENT package for DIRECTV STREAM costs about the same as other premium live TV streaming options we tested, and about $5 more per month than DIRECTV’s satellite TV service (before a bunch of hidden fees). You get more than 75 channels for the base price with the streaming service, including all your local channels and a few major sports networks. It’s a decent price for what you get, and we like how similar it feels to traditional TV. We also like that DIRECTV STREAM is free of hidden fees and second-year price hikes, unlike its satellite counterpart.
That said, most people who opt for premium TV (at premium prices) will be better served by DIRECTV STREAM’s second-tier package, CHOICE. For about $20 more each month, you get 30 more channels and access to regional sports networks (RSNs). Just watch out for premium channels that expire after the first three months! If you forget to cancel, your bill could nearly double in month four.
DIRECTV STREAM’s third and fourth tiers are harder to recommend. You get more than 140 channels with ULTIMATE tier, at a price of more than $100 per month. At the PREMIER tier, you get more than 150 channels, including several premium entertainment options, but you’ll pay more than $150 every month. Those are the highest prices we found, and we don’t think they’re worth it for most people.
That said, we’re very pleased DIRECTV STREAM has done away with hidden fees, including broadcast fees, early cancelation fees, and regional sports fees. For that reason alone, we’d recommend it over the DIRECTV Satellite service to anyone who has high-speed internet access.
For a small local TV provider, Hawaiian Telcom offers a really great value. The channel count is quite high, with some plans offering 395+ channels. Best of all, you can bundle both TV and internet together for well under $100 per month, depending on the specific plan details. Compared to some other providers, that’s a steal—particularly regional providers, which tend to charge more than major national brands like Xfinity.
Hulu + Live TV has a lot to offer, including a huge library of on-demand content from the Classic Hulu service plus dozens of channels featuring news, entertainment, sports, and more. You can’t get PBS or Univision, but it feels like a true replacement for cable TV.
Hulu + Live TV is the one of the most expensive live TV streaming services we reviewed at the starting tier, but just by a few dollars. The high cost starts to make sense when you realize it’s a bundle price. In addition to live TV, you get access to Hulu’s on-demand library ($7.99 per month with ads), Disney+ ($7.99 per month), and ESPN+ ($9.99 per month). That means you get Hulu originals, tons of live sports and events, and thousands of shows and movies.
We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices and ran into a few annoying glitches. Once we got used to it, though, it worked consistently.
Ability to watch: Good
DIRECTV STREAM feels like traditional TV, but with perks. You can watch in real time, pause and rewind live TV, make recordings, and access the extensive on-demand library from anywhere.
We tested the DIRECTV STREAM interface on browsers, mobile devices, smart TVs, and streaming devices. We get that any new service takes a while to get used to, but the experience with DIRECTV STREAM had more hiccups than other live TV streaming competitors we tested.
On every new device, we had to select whether we wanted to see game scores before we could watch anything (even if we weren't watching games at all). Then, when we found and selected a show on non-TV devices, there was no audio. We had to search around for the volume button within the player to hear anything. We can see how this might be a perk if you’re streaming games while working in an office or something, but for our testers it just felt broken.
Slow load times were also an issue on every device we tested. The payoff is stellar picture quality, eventually, but we had to wait a few seconds for any picture at all when we changed channels, and then suffer through several seconds of blurry picture before we got a high-quality image.
The built-in mini player loaded much faster, as you might expect. The delay still showed up on mobile, but wasn’t as long as with larger screens.
Once we got in and got used to the volume quirk, we got right to channel surfing. In full screen view, it was easy to go to the next or previous channel—a feature we didn’t find with other services. We had a little trouble figuring out how to get back to the channel guide on most devices, but we liked that you can sort channels either alphabetically or numerically when you get there.
Finally, we liked that you can access content in 4K resolution with any of the DIRECTV STREAM plans. You’ll get the most out of this feature with the second-tier plan and above, since that’s when all the regional sports networks kick in.
Ability to record: Great
DVR recordings are unlimited with DIRECTV STREAM (as long as you order online), and recordings are saved for nine months. We ran into a few trouble spots, though. First, only the newest 30 episodes of a show are saved, meaning old episodes are automatically deleted.
That said, we like that you can hide scores of games you’ve missed, and download from your DVR library using the highly rated mobile app.
Ability to find: Excellent
DIRECTV STREAM makes it easy to find what you want to watch. It’s the only streaming provider we reviewed that offers a custom set-top box for purchase or monthly rental, including a full-size voice remote, and that means easy channel surfing. The box even takes you right to the last channel you were watching on startup, just like live TV. The cost is $5 per month or $120 up front.
We also like the different views, and appreciate that you get both channel numbers and icons on the TV guide. The recommendation engine is decent, too. Overall, DIRECTV hits this one out of the park.
Ability to share: Bad
You can technically watch up to three simultaneous streams on your DIRECTV STREAM membership away from home, and an unlimited number of streams at home. But it’s far from perfect. To watch on mobile, location sharing is required. We may be more concerned about privacy than the average bear, but why does DIRECTV need to know your precise location in order to provide services you’ve paid for, especially when they already have your home address? Not cool.
Next, you can’t use Google’s Chromecast devices or Apple’s screen mirroring to cast any of your DVR content, and you can’t pause live TV while casting. Since most of our watching these days is asynchronous, that’s a significant downside.
That aside, we really liked the parental controls on DIRECTV STREAM, which work by way of a four-digit pin. You have to set them up on every device you’re logged into, and they’re not yet available for Chromecast with Google TV. Many of the competitors we tested don’t have any parental controls at all, though, so DIRECTV wins the day here.
Unfortunately, you can’t set up different profiles for different users on DIRECTV STREAM like you can on Hulu + Live TV and YouTube TV. It’s one more way DIRECTV STREAM is more like traditional TV than a streaming service.
Hawaiian's equipment covers all the basics and provides a decent experience, but it doesn't offer any exceptional features.
Ability to watch: Fine
Hawaiian Telcom equipment is pretty standard. You’ll pay around $9 per month for every cable box you rent. It also offers the usual selection of TV apps (for watching content and managing your DVR on the go), TV Everywhere support (for streaming your favorite shows wherever you are), and on-demand programming.
Ability to record: Fine
The DVR is fairly average—you can watch and record up to six shows at once, and then manage your recordings online or on your smartphone with an app. Unfortunately, it can only store up to 130 hours of HD content, which is far less than the best DVRs on the market.
Ability to find: Good
Hawaiian Telcom doesn’t have a voice remote to help you find your shows, but otherwise the interface is pretty good. You can sort your recorded shows by date, by channel, or alphabetically, for example. Parental controls are easy to set up and you can block content by channel or rating.
Hulu + Live TV has most of the features you’d expect from a live streaming TV service, including unlimited DVR for nine months and the ability to stop and rewind live TV. We loved all the on-demand options but have one major complaint: the ads.
Ability to watch: Good
Hulu + Live TV feels like it was designed for on-demand streaming rather than live TV watching. You can watch in 1080p on traditional TVs, mobile devices, browsers, or streaming sticks. In our tests, it worked well on some browsers, but we had minor issues with either casting or resizing with the Amazon Firestick, iOS phone, and both Safari and Chrome browsers.
It is possible to get to the channel guide for a standard surfing experience, but it took us a few minutes to find it in the mobile app. Finding channels to surf took even longer on the streaming devices and smart TVs we tested. Once we got set up on a particular device and got used to the interface, though, the experience felt pretty standard.
The biggest downside is that you get a ton of annoying, repetitive ads, especially when watching on demand. To get those removed, you would have to pay for an upgrade of about $7 per month. Even then, you would still see ads during live programming and on some on-demand shows. Ick.
Ability to record: Great
We like that Hulu + Live TV’s DVR is unlimited and saves recordings for up to nine months. You can record ongoing shows or future shows through the channel guide, or record entire programs. You can watch offline, which is cool, and you can set recordings or download certain episodes for offline viewing from any device with the app. However, you can’t DVR anything from premium channels or the on-demand library, and you can’t skip certain promotions even if you pay for the highest possible package.
In our tests, the exact same ad aired several times per episode, as if it were designed to be annoying. It gets worse. We tried to get around ads on live TV by recording the show and waiting a few minutes to start watching, then fast forwarding through the commercials. It works on YouTube TV and most cable TV services we reviewed, but with Hulu we still got blasted with ads every 20 minutes. The only way to skip them was to wait for the show to be over and watch the DVR version. If you pay extra, you can skip the ads on DVR content, but you’ll still see promotions for recommended content.
Ability to find: Great
We’ve heard multiple users complain that the Hulu interface is confusing, but once you get used to it, it’s fairly easy to find whatever you’re trying to watch. The search tools are easy to find and work well, and you have a choice of views for finding your favorites.
If your show is added to “My Stuff” and recorded, it’s easy to track. But if you record a show and forget to add it to “My Stuff,” it’s impossible to find. You don’t get notified when it’s ready, either.
That said, we really like the Hulu recommendation engine at any service level, and we like that you can easily get to the next episode on a show you’re watching (even if you’ve watched the whole series before).
In our tests, the on-demand experience was a lot better than the live TV experience. You can browse by format (TV, Movies, Sports) or search for a specific show or channel. We also liked the Hubs, which are curated collections based around a theme.
Ability to share: Fine
Hulu has cracked down on password sharing among multiple households, and it shows. It’s easy to create profiles for up to six users, but you get only two simultaneous streams with the standard package. You can pay more for unlimited screens, but you may not be able to watch away from home.
In our testing, we ran into a little trouble trying to watch in different locations. We never got the service to work on a Safari browser, even when location tracking was enabled. If we were signed in on an Apple TV at home, we got locked out in the office. We get that Hulu doesn’t want users sharing passwords, but the experience was pretty frustrating.
If you are just sharing with family, it’s easy to designate profiles for kids so they have access to only kids shows. That’s the only parental control option available, but we like that it’s set at the account level instead of the device level.
Being a DIRECTV STREAM customer is pretty similar to being a DIRECTV satellite customer, just without the hole in your roof. It’s easy to sign up online (and we recommend it), but packages are very expensive and it’s difficult to cancel. If you do need help, we like that there are both phone and live chat options, but we can’t give the service 100% credit for that because hold times can be several hours long. If you’re used to traditional TV, DIRECTV STREAM has some nice perks. But if you’re used to streaming services, DIRECTV STREAM will feel like a blast from the past.
Hawaiian Telcom customers seem pretty happy with their service. The website has a great support section with lots of troubleshooting help, and live chat and 24-hour phone help are also available. We don’t love how many equipment fees aren’t included in advertised prices, but at least they show up before you enter your payment details.
Installation itself is pretty standard, and the process is relatively straightforward. There’s a one-time activation fee of $34.99, but you may be able to waive it by activating online.
There’s no free trial for the live TV package with Hulu, but we like that the service is easy to upgrade, downgrade, or cancel. You can do it all online, and your access to content will continue through the end of the time period you’ve already paid for.
It’s not a deal breaker, but we also wish the different packages were easier to understand. You can choose from the following: just the Hulu streaming library with ads for the lowest price; just the library with no ads for another price; live TV plus the streaming stuff for a third price (that’s the plan we use for our calculations); or live TV plus streaming without ads for yet another price. It feels a little silly, and add-on prices that are relatively hidden are also a bummer.
It’s nice that you can cancel or change your plan easily, though, and we like that there are no contracts or hidden fees to worry about. It’s a refreshing change from what you’ll find with most classic TV providers.