The story of Frontier internet is one of two services: a slow and expensive DSL network and a fast and affordable fiber network. Which one you get makes all the difference.
HughesNet has the cheapest broadband satellite internet plans, with speeds up to 25 Mbps and data limits up to 100 GB. You'll pay a lot of money for not a lot of speed and not much data, but it's a workable way to connect for folks in rural areas. Where available, consider other connection types or satellite internet providers if you don’t want to be held back.
If you can get fiber internet from Optimum , you'll get great all-around service with fast speeds and reasonable pricing. If you can get only cable internet, you'll get slower max speeds and may see different pricing. Both options are decent, but watch out for third-year price hikes and potential customer service hassles.
Frontier offers two types of internet service: fiber and DSL. That means there are two sides to the Frontier value equation. Frontier fiber service is generally an excellent value—you can get 500 Mbps for around $50 per month or 1 gig for around $75, both of which are excellent prices well below the national benchmark for similar plans. (1) If you go for 2 gigs or even the newly available 5 gig plan, you'll pay quite a bit every month but enjoy excellent reliability and super fast speeds. If you go for 5 gigs, free tech support is included.
On the other hand, Frontier’s DSL plan is not nearly so exciting. It is around $50 per month for up to 115 Mbps, but the actual speed varies heavily with the specific area you’re in. Many places won’t see anywhere near 115 Mbps, but even if you do have that speed available, it’s not great for the price. There's also a required $85 installation charge. The good news, though, is that Frontier guarantees its DSL pricing for two years and doesn't require you to sign a contract.
To be fair, DSL service is almost always a poor value for money—it’s not unique to Frontier. And unlike some other combined fiber and internet providers, Frontier offers fiber in a good portion of its coverage area. (4)
With any HughesNet plan, you get the same 25 Mbps download speed, and you'll pay around double the national benchmark for similar non-satellite internet plans (1). This meets the minimum definition of broadband, but it’s still relatively slow, even for satellite internet. You’ll be able to check email and do basic web browsing, but it’s not ideal for more intensive use. HughesNet simply can’t compete in areas where cable or fiber connections are available.
HughesNet’s plans differ based on how much high-speed data you get and range from 15 GB to 100 GB. Like with Viasat, you won’t get any overage charges for going over your plan’s high-speed data limit with HughesNet, but your speeds will get throttled to a nearly unusable 1–3 Mbps. There are a couple of unique ways to get extra data with HughesNet. During the off-peak Bonus Zone hours of 2:00 am to 8:00 am, you get 50 GB of extra data. If you run out of high-speed data during a billing cycle, you can also get back up to speed by purchasing Data Tokens, which start at $9 for 3 GB and don’t expire.
The best HughesNet plan is the Fusion 100 GB plan, which improves latency by tapping into wireless networks for some online activities.
You’ll want to steer clear of lower data cap plans, as you’re likely to blow through a 15 to 30 GB high-speed data allowance within days, especially if you do any streaming.
HughesNet plans start out at about $20 less than Viasat plans, but jump up after six months. They're still slightly more affordable when standard pricing kicks in, considering that Viasat has its own price hike after three months. But if you want a satellite internet plan with faster download speeds or more than 100 GB of data, compare your options with Viasat and Starlink.
Optimum offers a lot for the money. Both fiber and cable internet plans start at 300–500 Mbps, with a very competitive price that beats the entry-level plan for competitor Spectrum and is way less than national benchmarks (1). That's plenty fast for most online gaming and work from home needs, but you can pay for even higher speeds if you have a big household.
Compared to the competition, the two lower-tier plans almost always offer more speed for the money. And while you can technically find cheaper gig plans, Optimum still tends to be the most affordable in its markets.
If you qualify only for cable internet with Optimum, your speeds will be slower but you'll pay about the same every month. Prices are higher than other cable internet providers at these speeds, but you may not have a choice. Most areas that don't have fiber internet won't have multiple cable internet options.
We love the low starting prices, 2-year price lock, and 60-day money back guarantee, but you can expect prices to jump $35–$85 in your third year of service.
Frontier continues the tale of two in the performance department. The DSL service caps out at a fairly slow 115 Mbps, and that’s only in certain areas. While that’s sufficient for many day-to-day activities and light streaming, larger families or those who want to stream in HD may be left wanting more.
On the flip side, the fiber service is predictably excellent, with speeds up to 2,000 Mbps and no data caps to limit you. In fact, Frontier's fiber plans are some of the fastest, according to PCMag (2). The service has the fastest ping of any provider, according and a study by the FCC (3), and it's neck and neck with the competition in terms of speed and reliability. These fiber plans also offer symmetrical speeds, which means the upload speed is equal to the download speed. This is handy if you upload or share a lot of large files, and it tends to be unique to fiber.
With any satellite internet provider, performance will depend on individual factors, including your location and how well your dish is positioned. There are also factors beyond your control, such as bad weather and occasional outages. Cable or fiber connections tend to be faster and more dependable, while satellite connections have slower speeds and higher latency due to the long distance between your home and the satellite overhead.
According to data from Ookla, HughesNet’s median download speed in Q4 of 2021 was 20.92 Mbps (2). That’s not too far off from its advertised top speed of 25 Mbps. According to this data, its upload speed and latency are just a bit lower than Viasat’s. And, although Starlink seems to outperform both HughesNet and Viasat on each of those points, Starlink seems to have more issues with reliability and isn’t as widely available. Common complaints about HughesNet’s service on Downdetector include slow speeds and some outages, sometimes for days in a row (3).
Optimum performance is solid. With speeds up to 2 Gbps (12000 Mbps) in some states, there’s enough bandwidth available for even the heaviest of streaming households. Even the lowest-tier plans offer plenty of speed for most use cases. The cable service is generally very reliable, as well, and usually even faster than advertised, with better latency than any cable competitor. (2)
Additionally, Optimum offers fiber internet service in some of its coverage areas, which offers extra reliability and symmetrical speeds. That’s an excellent feature for content creators and anyone who shares a lot of large media files. Recently, it started offering home internet plans up to 5 Gbps, a speed that’s nearly impossible to beat.
Frontier redeems itself in a big way when it comes to equipment and installation. If you have Frontier's DSL internet, the equipment itself is fairly standard. It works, but it doesn't look great on a desk and the capabilities are limited. It's free, which is nice, but you might still want to use your own gear if you need more control over which devices on your network get bandwidth priority. DSL installation costs $85, and there's no self-install option.
If you have fiber internet from Frontier, you're in luck! You get free rental of an eero 6 on the Fiber 1 Gig plan or an eero6E mesh Wi-Fi system, on the Fiber 2 Gig plan. If you have the 5 Gig plan, you'll get the TP-Link AXE300 6E with an optional TP-Link RE815XE Wi-Fi extender for an extra $10 per month. You could still technically use your own gear, but it's hard to do any better than the latest and greatest from eero and TP-Link.
If you're eligible, you may be able to get a Frontier self-install kit—otherwise, a professional will come to your house to install the internet for you. If you need a pro to come out, you'll be charged $50 on your first bill. Cancelation is also free, but some customers are charged a $20 restocking fee for rented fiber gear and a $50 restocking fee on DSL gear.
When you sign up for HughesNet, you can decide to either lease or purchase equipment from the company. Usually, the cost for leasing equipment is around $20 per month and purchasing is around $450. Purchasing equipment is a good deal if you think you’ll continue your service beyond the two-year contract term, and it doesn't require a credit check.
Depending on current promotions, you can sometimes get discounts for leasing or purchasing and have the $99 installation fee waived. You may also be able to score a $100 prepaid gift card, even if you're using your ACP benefit.
Ordering online can sometimes save you up to $50, but the address system on the site is clunky. If you enter yours and Hughesnet says it can't find your address, you may need to call in.
HughesNet’s equipment costs and installation process are about the same as Viasat. Starlink, on the other hand, requires you to purchase the equipment up front for a higher cost and install it yourself.
HughesNet will send a technician to professionally install your equipment, which includes a satellite dish, Wi-Fi modem, router, and everything else you need. Installation typically happens within five days of signup, and service windows are about 3 hours long.
The technician will put the dish on your house, or on a pole mount in the ground for $25 extra, and ensure a clear line of sight to the satellite. A hole will be drilled into your home for the cable to connect to the modem inside. Once the system is active and tested, the technician will also connect up to two devices to the network for you.
Optimum offers a fairly standard wireless gateway with both its fiber and cable plans. The combined modem and router are usually free, but may cost you $10 per month on top of your bill in some areas. You can also add Wi-Fi extenders for $3 each per month, which is handy for larger homes and offices (and not a bad price, either).
If you want to use your own equipment instead of Optimum's free gear, you may run into difficulties. Optimum doesn't list compatible equipment and requires at least some third-party modems to be purchased from its stores.
With Optimum installation, you can do it yourself or have a pro help, and either way is free. If you order online, you can opt for a free standard professional installation or pay $59 for a premium installation, where the tech will configure Wi-Fi on up to six devices for you. While other providers may offer to set up your main device during installation, we haven’t seen such an extensive guarantee elsewhere. This could be a selling point for less tech-savvy customers.
The Frontier customer experience is a mixed bag. The service itself is fairly reliable—especially the fiber. The DSL service is relatively stable, but more prone to slowdowns during heavy traffic times (like the evening). We’ve also seen some reports online of speeds that are inconsistent with what’s advertised, so keep that in mind.
Frontier has also received very low scores in customer satisfaction from organizations like the American Customer Satisfaction Index (ACSI). (3) The provider ranked second-worst in overall satisfaction in the most recent surveys, falling well below average. The complaints we’ve seen point generally to a broad pattern of poor customer service, so if that’s a key factor in your choice of provider, you might want to steer clear until Frontier can sort out its issues.
Unlike most internet service providers, the only way to order internet service is to call in. It works okay for most people, but some folks love the convenience of handling everything without having to deal with phone trees, wait on hold, or talk to a live human. At least the hold music is nice, though, and you can enter info via text message!
Customer experience with HughesNet is comparable to its primary satellite internet competitor, Viasat. For billing and tech support questions, the company gives you several ways to contact customer support: by phone, live chat, or email. HughesNet also has an online forum for customers to ask and answer each other’s questions, as well as FAQs and help articles. You can easily manage your account through the website or mobile app.
HughesNet also offers Voice, a VoIP phone service that uses your satellite internet connection, plus an internet security package. Both are free for the first month, but you'll be charged starting in your second month, so set yourself a reminder to call and cancel the extras if you're not sure you need them.
Optimum provides a good customer experience overall. Both types—cable and fiber—are fast and stable, and we haven’t seen any major complaints about reliability. We think the day-to-day experience with Optimum is fine.
However, the company’s customer service is less than stellar, with one of the lowest ratings of all providers, according to the American Customer Satisfaction Index (ACSI) (3). Most of the complaints we’ve seen involve a poor experience dealing with customer service reps. Optimum does offer solid online support options, so you may be able to get around these issues. And, of course, not everyone has a poor experience.